TS1424 I was billed twice for an app.  How do I get a credit for one app?

I was billed twice for an app. for the itouch.  How do I get a credit for one app?

Contact iTunes Store support staff through the report a problem links in your account history or,
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can ask.

Similar Messages

  • TS1424 I'm being charged twice for the same order. Playtika coin purchases are a problem on Ipod.  How do I get a credit for the coins I did not get?

    Did anyone else have problems with in App purchases from an IPod?  I get charged twice for the same order...  How do I get a credit for the coins not received?

    Try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1657 I tried to rent a movie but it didn't download successfully.  However I got charged.  How do I get a credit for this rental?

    I tried to rent a movie through iTunes for my iPad, but it didn't download successfully.  However I still got charged.  How do I get a credit for this rental?

    Morning mjvzang,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Hope this helps,
    Mario

  • I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro

    I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro

    If you ordered Acrobat via subscription, then you can use either Windows or Mac version.  Just download/install the Mac version, then activate it with your Adobe ID.
    If you purchased the perpetual license, then you need to Contact Customer Care bu chat or phone.

  • TS1424 I was billed twice after I bought an app. Please help.

    I was billed twice after I bought an app. Please help.
    What will I do?

    Contact iTunes support and they should refund or credit you for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201272 Chose the wrong book for purchase.  How do I get my credit back?

    How do I get my credit back?  Chose wrong iBook

    All purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1702 How do I get a credit from the app store

    I installed an app that won't run on the iPad 1. How do I get a credit?

    Contact iTunes support:  http://www.apple.com/support/itunes/contact/

  • TS1424 Why was billed twice for the same app?

    Why did I get billed twice for the same game app?

    Contact iTunes support and ask (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 i was billed twice for the same app, how do i rectify this

    i have been charged twice for the Guardian app. How do i get this sorted?

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • HT204088 I do not see any email from Apple for a purchase that shows up on my credit card.  How can I get a credit for a charge I see do not see in my history but shows up on my cc?

    I do not have an email from Apple for a charge that shows up on my credit card statement.  I also do not see a charge in my history for this amount.  How can I dispute the charge?

    If nothing shows on the purchase history on your account, and you only have the one iTunes account that the card has been linked to and it's not a temporary store holding charge (you haven't changed your card details on your account ?), then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
    But if nothing shows on your purchase history then you should also consider contacting your card issuer.

  • I have a Mac OS X and a Sony HDR-CX7 camcorder.  When I get onto the sony webpage to download program to import movies onto my Mac, they only have downloads for Windows.  How can I get a program for my Mac?

    I have a Mac Os X and a Sony HDR-CX7 camcorder.  When I get onto the Sony webpage to download the program so I can import my movies, they only have programs Windows.  How do I get this for my Mac.

    You shouldn't need any application except what you already have: iMovie, iDVD, iPhoto....
    To check on compatibility with your model camcorder, check these out:
    https://support.apple.com/kb/HT3290
    http://support.apple.com/kb/TS3356
    Some formats are not readable by the above; you can use something like MPEG Streamclip to convert the footage or Quicktime Pro (as mentioned in one of the articles).

  • How can i get money back for a iphone app, how can i get money back for a iphone app

    I go a 59p polaroid app, and the second day i tryed to use it, it would not start up. is there a way i can get my money back?

    I understand what that's like, believe me. And adding problems with an Apple product really adds insult to injury. Trust me, calling them when the lines are open will be really good. They're very nice, and from my own experience they've always found a solution for me. When you're frenzied it's sometimes nice to talk to a person instead of fill out a form. Refer to my post above for their number, but I don't think they open until 9 'o clock Pacific Time or something like that. Good luck!

  • TS1424 I accidentally purchased and item and don't want it how do I get a credit for it.  I deleted it before it could begin downloading.

    I was searching movies and was looking at a bundle of Nicolas Sparks movies.  I didn't want to purchase it, but when I clicked on the description it started downloading.  I deleted it from the download screen before it started to download, but I don't want to be charged for it either.  How do I make sure I get credit or do not get charged for it also.

    Thank you so much.  I'm so new to all this.  This answered my question.

  • I just bought the new Iphone4s. My old phone was synced to my car. How do I get rid of that one so I can use my hands free blue tooth for my Nissan Rogue 2010

    I just bought the Iphone4s. My old phone is syncked with my hands free bluetooth. How do I get rid of my old phone so I can sync my new phone. My old phone wasn't an Iphone. My car is a 2010 Nissan Rogue? The car manual isn't very helpful.

    You need to unpair the old phone from your car. The car manual may not be helpful, but unless someone here has the same car we will be even less helpful. One tip, however; make sure the new phone has a different name than the old phone.

  • HT204266 I was charged twice for an app.  How do I get a credit?

    I bought PDF Pro Max for my iPad and they charged it twice.  How do I get a credit for the second one?  Also I accidently bought a game with my work credit card.  How do I get that credited and get it charged onto my card?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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