TS1424 i was billed twice for the same app, how do i rectify this

i have been charged twice for the Guardian app. How do i get this sorted?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

Similar Messages

  • TS1424 Why was billed twice for the same app?

    Why did I get billed twice for the same game app?

    Contact iTunes support and ask (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204266 I was charged twice for the same app how do I get a refund/credit?

    I was charged twice for the same app how do I get a refund/credit?

    You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT3702 I was billed twice for the same products how can I claim my money back?

    Hi I bought TV shows from the ITunes store and was billed twice how can I claim my money back?

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 I got billed twice for the same app... how can I complain?

    Well the title describes it all.

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201303 I was charged twice for the same song how do I get reimbursed?

    I was charged twice for the same song how do I get reimbursed?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1702 What do I do if I've been billed twice for the same app?

    I recently purchased an app and was billed twice for the same product - why?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

    Why have I been extra charged for an app and have been billed twice for the same app?

    We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
    I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201359 I was charged twice for the same app. How can I get refunded?

    I was charged twice for the same app that my son accidentally loaded.  How do I get refunded?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I was changed twice for the same app

    I was changed twice for the same app

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I was charged twice for the same download, how can I reverse that charge?

    Seems my itunes account was charged twice for the same download, any suggestions on how I can get that reversed?

    Click here and ask the iTunes Store staff for a refund.
    (107093)

  • HT204088 ive been billed twice for the same app ie the Sun monthly sup

    Ive been billed twice for the same month for the sun monthly subcription how do i get my money back?

    Hi..
    First, turn off the subscription until the matter is cleared up  > iTunes Store: Purchasing and managing auto-renewing subscriptions
    FYI, Apple's policy states that, "all sales are final" >  iTUNES STORE - TERMS AND CONDITIONS
    However, since you were billed twice, try contacting the app developer here >  http://www.thesun.co.uk/sol/homepage/article296174.ece

  • HT201359 I was billed twice for the same song?

    Who do I contact for being billed for the same song twice?

    Mistakes happen... contact iTunes Customer Support and report the problem.

  • I was billed twice for the same thing

    I was playing Farkle Addict 10,000 and I bought chips for $29.99, and I was billed twice. I want only one for $29.99 not two

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT201272 want to know why my account was charged twice for the same app on 2 different dates

    im trying to find out y my account was charged twice on two sepprate dates 4 the same thing?

    Did you re-download them on the second date from the main part of the store instead of the Purchased tab ?  You can contact iTunes support via this page and ask them what happened (these are user-to-user forums, we won't know) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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