TS1424 in app purchase did not receive

I made an in app purchase & it did not go through as far as giving me what I purchased however iTunes charged my credit card. What do I do ?

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I got charged for an app purchase did not receive

    I got charged for an app purchase I didn't receive , it was tokens for my GSN games

    you'll have to contact the developer directly.

  • HT203167 in app purchase did not download

    in app purchase did not download. What do I do? I retstarted app. Updated app. Rebooted phone. Any other ideas?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Some weeks ago I purchased the TuckerPhone App but did not receive the relevant 'four-letter passcode. How do I receive this passcode?

    Some weeks ago I purchased the TuckerPhone App but I dnot receive the necessary 'four letter passcode.' How do I go about obtaining this passcode?

    Enter any passcode of your choice.

  • HT4009 An In-App Purchase did not go through, yet I was still charged - how would I get reimbersed?

    I purchased 900 donuts in The Simpons Tapped out, and it charged me, yet none of them showed up in game, and subsiquently did not allow me to load the game. I had to restore my iPod and the game came back with again, no donuts and still a charge of $50 on my credit card, how and who would I contact to get reimbersed? This apple website is a bit confusing for me to understand since I am unfamilar with it and would like to get a refund ASAP,
    Thanks in advance for any help!

    See:
    Refunds from the App Store or iTunes - Apple Club

  • In-App purchase did not download?

    I recently purchased a "bag of coins" for a game which cost me $9.99. It said it downloaded and when I was about to use my item, the coins did not appear? Basically, I didn't get my purchase. Yes, I've reported this to Apple already and yes i've closed the app and everything.
    If reporting this issue is the best I can do, how long will it take Apple to reply or refund my money?
    Thanks.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT204088 In App Purchase was not received but I was charged.

    Purchased an In App Purchase during the game THE SIMPSONS TAPPED OUT, my credit card was charged but not never received it.

    If you have a problem with the link, don't think you will as UK accesses it as well as those of us in the US, try the support number on: http://support.apple.com/kb/HE57

  • In app purchase did not download yet itunes still billed me, where can I get help?

    A few days ago I did an in-app purchase. A few days later, itunes billed me for the purchase but the download on my phone never went through. How can I get itunes to credit me for the purchase since when I try to do the inapp purchase again, it said I would have to pay again. Can someone help me with this?

    See:
    Refunds from the App Store or iTunes - Apple Club

  • HT201304 In app purchase did not fully load

    Has anyone had a problem with in app purchase not downloading completely ?

    Hello hombrur
    Check out the article on how to resume the download. If you are still having issues with getting your In-App Purchase, then report the issue to the iTunes Store.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • HT1491 My in app purchase did not complete

    Made an in app purchase of "dollars" in Big Win Soccer - the payment went through iTunes and the transaction was recorded to be completed, but when my son entered the game, his "Big Bucks" was not updated to reflect the purchase.  What do I do next?

    Click here and ask the iTunes Store staff for assistance.
    (107621)

  • HT201272 in app purchase did not down load

    in app purchase didnt download but i was charged by itunes

    If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 in app purchase did not download

    I purchased an in app item and was told there was an error and that it didn't work so I trid it again and the second time it did.  I was charged for both downloads but have only received one.  How do I get A refund?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT5035 Why did iphone app purchase did not use store credit balance?

    I just downloaded a new app on my iphone but it asked for me to verify my billing info. I did so and then checked in iTunes and I still have a balance from a gift card. Why was the balance not used?

    Discussion of Apple policies and decisions is not permitted here.

  • HT201272 did not receive content from in app purchase

    I have made a purchase within an app where I did not receive the purchased product. I have made a few other purchases in the same game and have always received my content immediately. How do I get a refund or redownload in app purchase?

    Even after disabling in app purchases (General > Restrictions) and setting the password requirement to 'immediately', I tried another in app purchase (for a smaller amount) and again it went straight through without asking for a password.

  • TS1702 Purchased in app content but did not receive, can not find a link to report the problem

    I paid for in app content and it said my phone could not connect to itunes and my purchase had not been finished, i did not receive anything. I left it a day and re-tried and this time was sucessful. however I have been charged twice, once for the original purchase which gave me nothing and again for the second which did give me what I was expecting. Been looking on apples website for help but have been getting no where fast.I receieved an email giving details of my purchases and it has a report a problem link but doesnt actually help.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

Maybe you are looking for