TS1424 In-app purchase issues

I've been repeatedly asked when making in-app purchases lately to "contact iTunes support" to complete the transactions. I know it's not an issue with the card on file. Does anyone know what that problem might be?

Try contacting iTunes support and and ask them why it's happening and how to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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In App Purchase Issue

Hi - I swear I must've read 50,000,000 articles in the past few days regarding this issue but they're all just slightly not relevant enough to help me.
Here's my issue. I became really, really "into" this app on my iphone & decided to blow a couple of dollars. While $10 may not seem much, especially if I was willing to spend it on a game, there's a lot more to it than that!
Ok so this game (its called Go Go Museum) did have a *bit* of technical issues, but to be honest, I had never experienced a thing even close to what many, many people right on the iTunes reviews for that app described until after my purchase. I had played the game for a couple of weeks before ever making that in-app purchase. So....the game works fine, occasional SNAFU, I buy in-game currency and BAM! Never works again.
In the interest of full disclosure, there was an update to the app that same day. So it was probably that. Crazy thing is, that "update" was supposed to be to address crashing! Oh, it addressed it alright. The app literally has not worked for me in 6 days. By work i mean stay open for longer than 5 to 10 seconds at a time without shutting down. And i have tried all the usuals.
My thing is this: I made that in-app purchase - the app never functioned again. I emailed the company - who for all I know do not have an English speaking representative on staff??? I dont know. Maybe thats why they havent answered me. In the meantime, I have tried opening the app once daily. (uninstalled, reinstalled, etc. etc.)
I cant imagine becoming a game developer, getting published internationally & then having no way to communicate with your patrons who speak other languages (especially English, since its so common)....So maybe its not a language thing. There are any # of things it could be. . . I just want to get my $10 back and find another thing.
It was quite the fun game - go on these little expeditions to find things to fill exhibits in a museum with.

When I mentioned how many times I've tried opening the app & say once daily, its really once daily since the first like 3 days of trying a lot. Just FYI.

In App Purchase Issues - Tiny Death Star

I just purchased a In App purchase for 5500 credits, 25 Bux and a elevator upgrade pack for £2.99. On purchasing I had to go through the verification process again which exited me from the TDS app and into App store. The purchase went ok, but on returning to TDS it said purchase failed.
Now I cannot repurchase as it believes I have already bought this item and suggests to redownload, but nothing has happened in app to give me these benefits.
Can you advise on what I need to do to fix this situation?
Thanks

Hi, I retried a few times and it then worked...
But...
Ive just checked my purchase history and I have bought twice! So 1 for the price of 2....Not so good.
How would I go about getting the duplicate purchase refunded please?

HT4009 In-app purchase issue

I tried to make an in-app purchase on my iphone- the error message I get says For Assistance contact iTunes support. Not sure what to do as I was able to make a purchase yesterday, double checked my account information and checked my settings.

Thanks for your help, I forgot to mention I did that - to no avail. I am new to using an iPhone --so based on this path
Apple Support Communities > iTunes > iTunes Store > Discussions
It seemed that this would be a great place to get iTunes help via the discussion board.

TS1424 in app purchase did not receive

I made an in app purchase & it did not go through as far as giving me what I purchased however iTunes charged my credit card. What do I do ?

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

IPad in-app purchase issues

In app purchases were problem free until several days ago. Now I get a pop up saying iTunes connection is lost and that I should go to apple iTunes support website. I should add that I have multiple iPads (original iPad plus a mini) and an iPhone. I've checked to make sure the in-app purchase feature is turned on, and it is on all three devices. It's just so odd that I was able to make in app purchases fine all alone, then starting several days ago, I have been having problems. Curious to hear if anyone else noticed anything?

Hi, I retried a few times and it then worked...
But...
Ive just checked my purchase history and I have bought twice! So 1 for the price of 2....Not so good.
How would I go about getting the duplicate purchase refunded please?

App Purchase Issue

I cannot complete an in app purchase. I've tried multiple times and cannot do so. My wife has also tried but to no avail. Any help with this would be greatly appreciated.

Hello Tbaby337,
It seems you cannot successfully make a purchase. Have you made sure the payment information associated with your account is up to date? The following article may help you find a resolution:
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
Get help
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
If you use an AOL screen name to sign in to the iTunes Store, editing your information on the Account Information page won't update your AOL account. If you need to update your AOL account information, contact AOL.
If your previous payment wasn't accepted, you might need to change your payment information.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

How to resolve itunes app purchase issues in India

I purchased a package from DailyYoga app which I got billed for via itunes, but the package is not enabled on my ipad after 3 days of when the purchase amount showed up in my credit card. I've contacted the DailyYoga folks directly via their website as well as from my email, and haven't received any replies after 2 days. I've been trying to escalate this via itunes support, but I find that online support isn't available for India, so how do I formally complain and escalate this to Apple support in India so I can move towards resolution of the particular issue?
-Ramesh.

The iTunes stor support staff are at: http://www.apple.com/emea/support/itunes/contact.html and the Apple support numbers for world-wide are: http://support.apple.com/kb/HE57

TS1424 new app purchase on iphone - should it also be on ipad?

I purchased an app which includes a book. I did this on my iphone thinking it would sync across devices but it doesn't. My iPad has an icon for that app but it lists the book still as a sample and there is a place I could purchase the book again. Both the iphone and the iPad are linked to only one apply account. I'm unsure if this is an Apple question or support for maker of the app.

Hello pwikan
Check out the article below to report an issue with your purchase through the App Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

TS1424 cancel app purchase, get refund

If you buy an app or additional upgrades by mistake, is there a way to cancel and get a refund?

All sales are final.
You can try contacting itunes support and asking for an exception, but I wouldn't expect it.

HT2589 App purchase issues please help!

I redeemed iTunes cards and wanted to get an app. It keeps telling me I have insufficient funds in my account but I DEFINITELY have more than enough for the app I want. What do I do? It's a school computer/account through our booster club so I really don't want to enter my personal credit card info. Never had problems buying music, apparently just this app.

Thanks so much for your help. I kinda thought that it would be included too, but It didn't say anything about tax when I tried to buy the app, nor did it list the price +tax. I live in TX and I know the tax rate for my city but I really don't know how that works, since tax rates here vary by city. I'll keep trying, and maybe someone else has info they can share too. Or maybe I just need to get my booster club to give me another iTunes card!

TS1424 In app purchase error and tells me to go to iTunes support

I can't purchase game credits. It keeps telling me to go to iTunes support ... Everything is correct on my account. What do I do

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

TS1424 In-app purchase error

I try to buy some gold in CSR racing but its says cannot purchase content contact itunes, something like that...
Why its happening???
Whats is the solution??
Is my account temporary blocked???

You have been requested to Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

In-app purchase non renewing subscription

i have implemented a in-app purchase non renewing subscription for an application. the non- renewing subscription working well in sandbox mode. but in review it's say's that developer action needed.
review provide comments like-
Your In-App Purchase has been returned. You must modify or delete the highlighted item, and status is rejected .
buts it's working well in sandbox testing mode.
(1)-how we will resolve this issues?. please provide the solutions and links.
(2)- can in-app purchase issue create error in main binary launch?
please help

You are more likely to get answers if you ask in the developer forums : https://devforums.apple.com/index.jspa

Trying to make an in app purchase. Keep getting same message saying can't connect to iTunes store?

trying to to make an in app purchase. Everytime I get a message saying can't connect to iTunes store

Hello Cpsbcs,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning in-app purchase issues:
If you don’t see your in-app purchases
Make sure you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
Check the restrictions on your device to make sure in-app purchases are allowed.
Check your purchase history in iTunes on your computer to make sure you were charged for the purchase.
Restart your device.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

TS1424 In-app purchase issues

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