TS1424 itunes error "secure link to itunes failed"

Having difficulties updating my itunes on my laptop to newest version. When I run diagnostic I get the error "secure link to itunes failed." I've tried all the suggestions under the help tab. Need help.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if the problem has been resolved.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Similar Messages

TS4123 I have problem with iTunes story (secure link to itunes store failed). I make In the "Command Prompt" screen, type in netsh winsock reset the itune story is solve but after i close itunes the problem is back

I have problem with iTunes story (secure link to itunes store failed). I make In the "Command Prompt" screen, type in netsh winsock reset the itune story is solve but after i close itunes the problem is back

The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/

Error: "Secure link to iTunes Store failed"

When I tried to restore my ipod, I get the error 3194. Therefore I ran the iTunes Diagnostics for Network connectivity and I got "Secure link to iTunes Store failed", but I am able to log into my itunes account through itunes store.
I checked my date/time settings and its configured correctly. Also I checked both SSL 3.0 and TLS 1.0 and still I get this error. My PC is running Windows 7 64-bit.
Please help me to fix this!!!

Hi, all of a sudden I couldn't connect to the IStore. Finally, last night I found a fix in the community & it worked. I just did a diagnostic, because now Ping doesn't load. All but 1 test passed. It said, secure link to iTunes Store failed. I saw something about Enable ITunes in the Windows Firewall
Enable iTunes in the Windows Firewall
When the firewall in Windows is enabled, it may prevent iTunes from accessing the Internet unless iTunes is listed as an exception.
Hide
To make sure that your Windows 7 or Vista firewall isn’t blocking iTunes:
Click Start, and click Control Panel.
Click System and Security, and click Windows Firewall.
Click “Advanced settings.”
Click Inbound Rules (below “View and create firewall rules”).
Click New Rule (on the right side of the window).
In the window that appears, choose Program, and click Next.
Choose “This program path,” and click Browse.
Navigate to Program Files > iTunes, and click Open.
Select iTunes, click Open, and click Next.
Select when the rule applies, and click Next.
Type a name for the rule, and click Finish.
I got all the way to #8, Navigate to Program Files > iTunes, and click Open. When I click open, instead of seeing iTunes, I see iTunesMiniPlayer.Resources, I don't see next. So where is iTunes? I'm getting so frustrated with iTunes working one day, then not working the next UGH!!!! Now what any ideas? I'm using Windows 7.

TS1368 I cannot connect to iTunes store using iTunes. 'Secure link to iTunes store failed'. Please help!

I cannot connect to iTunes store using iTunes. I have version 11.0.2.26 on Win 7 pc. I have had no problems until recently. Can't say exactly the problem began as I don't normally use my computer to access the store but my last successful access according to iTunes diagnostics was 28th Feb 2013 (if thats useful?!)
I've run the Network Connectivity Test in iTunes diagnostics and I got the following results:
- Network interfaces verified.
-Internet connection verified.
-Secure link to iTunes failed.
When I click the help button next to the 'Secure link to iTunes failed' message I get the following:
''iTunes Help is unavailable because your computer isn't connected to the internet.'
My pc is connected to the internet. I've checked firewalls. Windows firewall is off. I'm running AVG internet security 2013. Iv've checked the firewall settings on that and iTunes is not being blocked.
Getting kinda frustrated. Can anybody help please???

I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.

Upgrade iTunes now Secure link to iTunes Store Fails

Hello,
I am running Windows 7 32bit. My iTunes worked until I upgraded the software in iTunes, I have tried all of the suggestions that have been posted in the discussion board but nothing resolves my issue.
I even have uninstalled the latest version and installed the previous iTunes version and still get the same issue.
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
HP Pavilion 061 PS593AA-ABA M7087C
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 002CAAB402C14D48
Current user is not an administrator.
The current local date and time is 2012-04-04 19:06:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., Radeon X300/X550/X1050 Series (Microsoft Corporation - WDDM)
ATI Technologies Inc., Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM)
**** External Plug-ins Information ****
Plug-in Name: NS_ITUNE_PLUGIN_1.0
Plug-in Loaded: Yes
Plug-in Version: 0.0.1
Plug-in File Version: 1.0.0.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\nsitplg.dll
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {ADBCCFBD-E610-4449-939F-607F5C0ED6A8}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 10.0.1.9
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Wed Apr 04 18:51:23 2012
Lease Expires: Wed Apr 04 22:51:23 2012
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-17 17:53:40.
　=============================================================================
OPENED ITUNES AS ADMIN.
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
HP Pavilion 061 PS593AA-ABA M7087C
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (0.0)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 002EAAB402BC2218
Current user is an administrator.
The current local date and time is 2012-04-04 19:52:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., Radeon X300/X550/X1050 Series (Microsoft Corporation - WDDM)
ATI Technologies Inc., Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM)
**** External Plug-ins Information ****
Plug-in Name: NS_ITUNE_PLUGIN_1.0
Plug-in Loaded: Yes
Plug-in Version: 0.0.1
Plug-in File Version: 1.0.0.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\nsitplg.dll
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {ADBCCFBD-E610-4449-939F-607F5C0ED6A8}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 10.0.1.9
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Wed Apr 04 18:51:23 2012
Lease Expires: Wed Apr 04 22:51:23 2012
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-17 17:53:40.
==============================================
Any help wuld be appreacated.
Thanks

Hi everyone, I wanted to add to what was said to sovling the problem with the secure link to itunes store failed. I had tryed what was said above and still had no luck. But wasen't till i had tryed just one step before. So here it is and hopfully this is the solution that will help others that had the same problem as me, fix it once and for all.
Windows Vista and Windows 7
1.Go to start menu. Click All Programs > Accessories> right-click "Command Prompt" and click on "Run as Administrator".
2. type ipconfig /flushdns and hit return. (this is the part that really helped!)
3. type netsh winsock reset and hit return.
4 restart your computer
After restart launch iTunes.

Cant access iTunes Store, Secure link to iTunes store failed

Hi
Im hoping someone out there can help me as ive been struggling with this for 3 solid days now and spent an hour on the phone to Apple support, cost me £16.00!!
I have Windows 7 64bit operating system have done a fresh install, uninstalled all virus software turned off windows firewall & tried all the steps in the support forrums.
Here is my most recent log:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00DAAAC4037CED18
Current user is an administrator.
The current local date and time is 2012-03-14 19:19:19.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6900 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 (x64) is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {BF987C24-02EC-4994-9C4B-F135479C10F0}
Description: Bigfoot Networks Killer Ethernet Controller
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Wed Mar 14 19:07:58 2012
Lease Expires: Wed Mar 14 20:07:58 2012
DNS Servers: 194.168.4.100
194.168.8.100
Adapter Name: {EE21EC06-B26B-440C-83ED-59BE0E8DC0AA}
Description: Atheros AR9002WB-1NG Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {C40C139C-5E44-4E11-8BA6-D5BBB41E1D2F}
Description: Intel(R) 82567V-2 Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-13 22:51:17.
Strange thing is it works fine with my Laptop which is connected on the same network but on WiFi and the only time i got it to work on my PC was with an older version but as soon as updates to latest version it never connects.
I have 2 iPhones & the new iPad coming soon so i would really like to get this working properly
Any help would be masssively appreciated.
thanks

Problem finnally solved thanks to this excellent post:
https://discussions.apple.com/message/17859594#17859594
Try this if you are having the same troubles

I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed.

I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed. I've tried all suggestions from apple and nothing will work.
Please Help

I received this email from Apple and this corrected the problem for me... I only had to reset the iTunes cache
1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
3) In the Preferences menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.

Secure link to itunes store failed computer not connected to internet tried ununininstalling everything to do with itunes no joy also error code coming up E0000225 anybody out there got any ideas

Secure link to itunes store failed, (computer not connected to internet tried uninstalling everything to do with itunes,no joy also errror code E0000225 appearing. Have turned off windows firewall and also my Bullguarg security settings.Can anybody out there please help me thanks.

Hi,
You could be right that the response to clicking on help is a symptom of an entirely separate issue, but nevertheless the secure link to itunes is definitely failed, and I am unable to log into Itunes on either PC.
I also noticed that even if I click on the link to create a whole new Apple ID, I cannot do that either, presumably because the secure link is not working.
After I noticed that there were weird things happening this morning, I did change my Apple ID password in the hope that this might resolve it, but it seemed to make it worse. Now, all of my apple devices keep constantly prompting me for the apple ID password, and randomly either accepting it, or telling me it is wrong. I know the password is correct because I can log onto the apple Manage My Apple ID screens in a web browser with it.
I was starting to think that this is an ISP issue (BT Broadband), but I have not seen anyone else posting with the same issue. Does Apple use a different security protocol to everyone else? I'm asking because all other secure services seem to be working fine, but anything related to apple that requires a secure connection or authentication is having issues.
I have also seen reference to making sure that Itunes is listed as an allowed program in Windows Firewall. I cannot seem to do this because it says that my Windows firewall is being managed by McCafee. I have checked the settings in McCafee, and it appears to me that Itunes, Bonjour, and many other apple programs have been granted "Full" access. As said before in any case I have tried temporarily disabling the firewall and even this did not solve the problem.

TS1424 Secure Link to iTunes Store failed, and when I click on Help, the help box is blank. I have a 25Mbit up and down. 64 bit PC running window 7 home premium

Secure Link to iTunes Store Failed. When I click on the help button to the right, and the new help window pops up, it is blank with zero infomation on how to correct the "Secure Link to iTunes Store"

A few things may resulted in this. Did it just happen over night?
Can you make sure your date, and time including time zone settings are correct?
What are you using to correct from?

TS1424 secure link to itune store failed

I was trying ti update the itune software to 10.7, but didn't succeed. When I tried to run diagnostics I found an information that 'Secure link ti itunestore failed'.

A few things may resulted in this. Did it just happen over night?
Can you make sure your date, and time including time zone settings are correct?
What are you using to correct from?

Secure link to iTunes Store Failed, Can't restore iPhone.

Good day,
Am hoping to get some help please. We recently upgraded our desktop from Windows XP to Windows 7. Re-installed all the software as well as iTunes 10.
All has been working fine, up until yesterday. The playlist which we where syncing with the iPhone 3G, had been changed and we wanted to sync the changes to the phone.
When preforming the sync, it got to the point where it said "Finishing Sync" in iTunes, the phone said "Sync in Progress" and iTunes froze completely. (Not Responding) Left it for about 30mins, after which it still said the same. I rebooted the machine and the phone, and tried again with the same error. I then tried removing all music and videos from the phone. Same problem.
My last resort was to attempt a restore of the phone. It started the restore and eventually got to a point where iTunes came up with the error 2003, unable to restore iPhone, the phone was now stuck in restore mode with the iTunes Logo and USB plug on the main screen.
So off to the iStore to get it fixed. The phone was reformatted/restored there and was working fine but I did not have any contacts/messages or photos on the phone, so I attempted another restore, so I could get my info back. It came up with the same issue again. Error 2003.
I then started browsing around and found out the iTunes diagnostics, it fails every time on the "Secure link to iTunes", iTunes has been added to the Windows firewall, I have tried un-installing my AntiVirus software and trying it with again but same result. I have checked the ports are all open. I have tried to reset my hosts file. I have reset my internet explorer settings, but nothing is working.
Can anybody help me out with this please.
Below is the copy of the diagnostics log created the last time I ran it:
Microsoft Windows 7 Home Premium Edition (Build 7600)
OEM OEM
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 91FD09E04D569044
Current user is an administrator.
The current local date and time is 2011-01-26 08:09:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {56AC59F1-BAF3-48E5-A70D-50B73E31F5EA}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
IP Address: 192.168.0.202
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 25 22:44:34 2011
Lease Expires: Wed Jan 26 22:44:34 2011
DNS Servers: 192.168.0.1
192.168.0.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.1:800
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Last successful store access was 2011-01-26 08:08:05.
Any help would be appreciated!
Thanks in advance!

The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/

Secure link to iTunes Store failed: HELP!

I'm new to iTunes and purchased my first iPod yesterday night. The first time I plugged in my iPod to sync it, I wasn't able to. At first I had version 10 then it updated. On the previous version I was able to access the iTunes store but wasn't able to sync my iPod. I had downloaded the most recent version of iTunes (10.1) and then this problem occured.
"iTunes could not connect to the iTunes store. The network connection timed out. Please make sure that the network settings are correct and that your netowrk is connected, then try again."
I've read several different manuals and emailed Apple about it. I've tried a lot of different things to fix it.
+-change firewall settings+
+-redownloaded iTunes+
+-contacted Apple Tech Support+
+-changed proxy settings+
+-changed permissions+
+-disabled firewall+
+-restarting iTunes+
+-restarting router+
And several others. Nothing seems to work. I ran a diagnostic review and this is what came up.
*Network interfaces verified*
*Internet connection verified*
*Secure link to iTunes Store failed*
I'm not sure how to fix it now. These are what I copied from the diagnostic review.
*Microsoft Windows 7 x64 Home Premium Edition (Build 7600)*
*TOSHIBA Satellite L455*
*iTunes 10.1.2.17*
*QuickTime 7.6.9*
*FairPlay 1.10.24*
*Apple Application Support 1.4.1*
*iPod Updater Library 10.0d2*
*CD Driver 2.2.0.1*
*CD Driver DLL 2.1.1.1*
*Apple Mobile Device 3.3.1.3*
*Apple Mobile Device Driver 1.52.0.0*
*Bonjour 2.0.4.0 (214.3)*
*Gracenote SDK 1.8.2.457*
*Gracenote MusicID 1.8.2.89*
*Gracenote Submit 1.8.2.123*
*Gracenote DSP 1.8.2.34*
*iTunes Serial Number 2DA3F8EB5C804A33*
*Current user is an administrator.*
*The current local date and time is 2011-02-19 15:44:30.*
*iTunes is not running in safe mode.*
*WebKit accelerated compositing is enabled.*
*HDCP is supported.*
*Core Media is supported.*
*Video Display Information*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*** External Plug-ins Information ***
*No external plug-ins installed.*
*iPodService 10.1.2.17 (x64) is currently running.*
*iTunesHelper 10.1.2.17 is currently running.*
*Apple Mobile Device service 3.3.0.0 is currently running.*
*** Network Connectivity Tests ***
*Network Adapter Information*
*Adapter Name: {DB1EBC99-C940-4565-9470-D6F601478C5D}*
*Description: Microsoft Virtual WiFi Miniport Adapter*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: No*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Adapter Name: {B689CFFB-FDFA-4886-A510-FEA274EFCF14}*
*Description: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter*
*IP Address: 192.168.1.2*
*Subnet Mask: 255.255.255.0*
*Default Gateway: 192.168.1.1*
*DHCP Enabled: Yes*
*DHCP Server: 192.168.1.1*
*Lease Obtained: Sat Feb 19 11:57:55 2011*
*Lease Expires: Sun Feb 20 11:57:55 2011*
*DNS Servers: 192.168.1.1*
*Adapter Name: {4AAC1865-70C9-4D56-A74C-C1609AA0102E}*
*Description: Realtek PCIe FE Family Controller*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: Yes*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Active Connection: LAN Connection*
*Connected: Yes*
*Online: Yes*
*Using Modem: No*
*Using LAN: Yes*
*Using Proxy: No*
*SSL 3.0 Support: Enabled*
*TLS 1.0 Support: Enabled*
*Firewall Information*
*Windows Firewall is on.*
*iTunes is enabled in Windows Firewall.*
*Connection attempt to Apple web site was unsuccessful.*
*The network connection timed out.*
*Basic connection to the store failed.*
*The network connection timed out.*
*Connection attempt to Gracenote server was successful.*
*The network connection timed out.*
*Last successful iTunes Store access was 2011-02-18 22:19:01.*
What do I do? Any information and suggestions would be very helpful.

i found a solution that worked in my case..i found it in this thread: https://discussions.apple.com/thread/2284692?start=0&tstart=0 in texlark's post..i copied and pasted it here:
The Fix (& It's NOT Your Firewall)
A. Symptoms
When you try to connect to the iTunes Store you may receive the alert message "We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later."
B. Resolution
Check your computer's date, time, and time zone. Set the correct date, time, and time zone if needed. If your computer's date, time, and time zone are all correct and you still see this alert message, this issue can be resolved by modifying certain settings in the Internet Options control panel:
1) Go to the Start menu and choose Control Panel.
2) Select Internet Options.
Note: If you are using Windows Vista you may need to select Classic View on the left before you can see Internet Options.
Note: If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.
3) Click the Advanced tab.
4) In the Settings box, scroll down to the Security section.
5) Deselect the option to "Check for server certificate revocation (requires restart)."
6) Select the options for "SSL 3.0" and "TLS 1.0."
7) Apply the changes and restart your computer.
Disclaimers
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Article source: http://support.apple.com/kb/TS2753
thanks a lot texlark!

Secure link to iTunes store failed and Connection attempt to firmware update server was unsuccessful

Hello everyone, Im facing error with my iTunes. When I run diagnostics i can see "Secure link to iTunes store failed" - please see the image below
Please note: as it is showing secure link to itunes is failed but still i can see iTunes store, but the above error shows when I run diagnostics.
After that when I go through the next and I found the diagnostics report as below, within report i have marked a line with RED colored "Connection attempt to firmware update server unsuccessful". I need HELP!!!!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-ES2C
iTunes 11.3.0.54
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.5
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B9F0069DE9C0
Current user is an administrator.
The current local date and time is 2014-08-05 01:48:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 8400 GS
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {14DCBC2B-34CB-431B-8625-1E62D7310533}
Description:    WAN (PPP/SLIP) Interface
IP Address:    10.128.133.101
Subnet Mask:    255.255.255.255
Default Gateway:    10.128.133.101
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 06:00:00 1970
Lease Expires:    Thu Jan 01 06:00:00 1970
DNS Servers:    8.8.8.8
        156.154.70.1
Active Connection:    Teletalk
Connected:    Yes
Online:        Yes
Using Modem:    Yes
Using LAN:    No
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-08-04 03:23:27.
**** Device Connectivity Tests ****
iPodService 11.3.0.54 is currently running.
iTunesHelper 11.3.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Hi msahed,
Welcome to Apple Support Communities.
It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
I hope this helps.
-Jason

Secure link to iTunes Store failed ... cannot update iphone 3gs?

So i havent been able to update my iphone, I get a 3194 error after loading the ipsw file.
When i run a diagnostic i get a Secure link to iTunes Store failed error, which i think causes the problem
I have tried the netsh winsock reset fix, and still no results, as well as looking for LSP conflict.
Any help on this matter would be appreciated very much!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite C660
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0031AE040346F710
Current user is an administrator.
The current local date and time is 2012-05-22 16:58:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 5470
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {19ACA961-E7BA-4C75-8760-714769F5E5B1}
Description:    Bluetooth Personal Area Network
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Adapter Name:    {93853149-BB5E-42F6-95B2-147BCEA64CCD}
Description:    Atheros AR9002WB-1NG Wireless Network Adapter
IP Address:    192.168.0.63
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.4
DHCP Enabled:    Yes
DHCP Server:    192.168.0.4
Lease Obtained:    Tue May 22 16:31:02 2012
Lease Expires:    Fri May 25 16:31:02 2012
DNS Servers:    10.1.168.1
Adapter Name:    {9E013B8A-BE41-43B6-BEB6-85C6104005FD}
Description:    Realtek PCIe FE Family Controller
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection could not be established.
Last successful iTunes Store access was 2012-05-22 16:54:25.

Sorry, wrong section

HT203163 I am not able to access to iphone updates/store; as secure link to itunes store failed. I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works.....

I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works......
Please help.

Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure?

TS1424 itunes error "secure link to itunes failed"

Similar Messages

Maybe you are looking for