TS1424 My grandson made purchases on my phone last night is there anything that I could do he is five years old
My 5 year old grandson made purchases on my phone last night is there anything I can do. I need help please. It came up to almost 100$ I am sick
All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again, then if they were in-app purchases then you should be able to turn them off on your iPhone via Settings > General > Restrictions > In-App Purchases 'off', and (possibly depending upon what version of iOS that you have on the phone) you might be able to set 'Require Password' to 'Immediately' on the Restrictions screen.
Similar Messages
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i had purchased an i phone last year i.e 22nd of june 2012 n the distributer who sold it has sold me a replaced handset please guide me what should i do,...???
This is a little late to take action on, but if you are in the US you can file a report with the Better Business Bureau so there is a complaint on-record. Misrepresentation is a difficult thing to go after.
Apple will not get involved unless this is an authorized reseller, and then it is not likely they will attempt to force a reseller to make good on the sale item.
If they are not an authorized reseller and the service that repaired the iPhone was not an Apple authorized service center there will not be a valid Apple warranty on the iPhone. Did the distributor give you any warranty information? -
I PURCHASED A NEW PHONE LAST WEEK BUT NOT ABLE TO SINC SONGS WHICH WERE NOT PURCHASED FROM I TUNE- HELP
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
My mom updated her iPhone to iOS7, and now she has my contacts. Does this mean that she has access to all of my photos as well? How can she 'unlink' our phones? Or, is there anyway that I can get my stuff to disappear from her phone? We share iTunes account so I think we are both on the same iCloud.
Welcome to the Apple Community.
If you are using the same ID as a primary iCloud login, then yes she can see your photos in photostream if you have it enabled.
You can use the same ID for iTunes so you can share all your purchases, but you need different ID's for iCloud.
Unfortunately, the mess caused by sharing the ID, will need to be sorted manually, once you both have your own ID's. -
I tried to update my phone last night. When I woke up, it said it needed to be connected to iTunes. I restored my phone and now it won't turn on and keeps saying it needs to be connected to iTunes.
probably need pc or mac update for ios 6 on your home device
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I downloaded updates to my phone last night. I guess I created a 4-digit pin. there are only 2 pins that i ever use and neither one of these work. now my phone is locked. what do i need to do
Hey carla1958,
Thanks for the question. The following article provides some solutions if you are having issues with passcode lock:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M. -
I updated my phone last night now it is not working properly. Does anyone else have this problem? I have a 4S
Try a hard reset.....
Press and hold the Wake / Sleep button and the Home button at the same time, keep them both pressed until the Apple Logo appears. -
I was on the phone last night and my phone randomly turned off. It will not come back on even when I have tried to hold the home button and the power button at the same time, while being plugged into the computer? What do I do?
Plug it into power for at least 15 minutes. If it doesn't automatically come on, try a reset... press the home and sleep (on/off) buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
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i dropped my phone last night on the floor and now it doesn't seem to be charging.
it comes up the battery on the screen but doesn't actually seem to charge.
i kept it on charge over night but that didn't work either.
can anyone help?You need to get your phone repaired. It's obviously damaged, and nothing we can suggest to you will fix that.
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I dropped my phone last night, already with a little glass missing at the top. The screen is black with blue vertical lines, I cant even see my home screen I've tried holding the home and power button. Someome help?
It's broken. Take it to Apple.
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Updated and back uped phone last night and now have lost all photos and aps. What happened
backed up phone last night and lost all aps, contacts, and photos. What happened
The phone was not restored from the backup.
Frankly, unless the user actually copies the pictures off the device to the computer, there is no guarantee they will return. They should return when restored from backup, but it's not a risk that most intelligent people are willing to take if the photos are considered valuable.
Apps may not be syncing due to the "Sync Apps" option being deselected. -
I purchased about 14 songs last night. Computer & IPod both said "syncing". iTunes shows that they were purchased. Computer was showing "downloading",
but the songs are not on the IPod.They show up under "Purchased". Also one of the the songs I purchased looks like it's stuck on "play" when I look at the list of songs. Any suggestions?Use the Transfer Purchases command in iTunes prior to syncing.
(59411) -
My phone turned off over night and will not turn back on even when plugged in. Is there anything that I can do?
If you've left the phone plugged in for at least a half-hour with no results, then try holding power and home buttons simultaneously to do a soft reset (settings) only. If that doesn't work, try seeing if iTunes will recognize the device and let the computer charge the device.
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Hey guys. I want to connect my MacBook to my Samsung television and don't know what cable to purchase. It's a five year old machine and I presume a fairly simple solution but would appreciate it if someone could link me up to the correct cable to buy.
Thanks,
Todd
UKDepends on what input plug you'll be using on your TV. VGA, DVI, Composite or HDMI. You'll need a Mini-DVI adapter and a cable from that to your TV. Here's the various types of Mini-DVI adapters on Amazon.com http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=min i-dvi&x=9&y=13
(Composite is the red, white and yellow RCA plugs on your TV or red, white and S-Video plugs.)
You'll also need audio cables to the TV using a 3.5mm stereo headphone jack to RCA sound plugs for VGA, DVI or Composite. You attach it from the headphone jack of your MacBook to the appropriate input plugs on your TV http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=min i-dvi&x=9&y=13#/ref=nb_sb_ss_i_2_19?url=search-alias%3Daps&field-keywords=macbo o k+audio+cable&sprefix=macbook+audio+cable&rh=i%3Aaps%2Ck%3Amacbook+audio+cable
If you connect the MacBook using a Mini-DVI to HDMI adapter you will probably need to use external speakers or a 3.5mm stereo headphone jack to RCA sound plugs connected to a stereo system for audio if your TV doesn't have separate RCA input plugs or a 3.5mm stereo input plug for audio with the HDMI plug. The Mini-DVI to HDMI doesn't carry audio and there're no audio plugs on most TVs to work with HDMI since it's expecting audio with the HDMI. -
I restored my phone last night...
i restored my phone last night and forgot to save my pictures to my laptop is there anyway i can get them back?
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2
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