TS1424 My iPod wont connect to the iTunes Store when I am about to buy an app what do I do?

My iPod wont connect to the iTunes Store when I am about to get an app when I go to enter my password it says it can't connect to iTunes Store. What do I do?

Don't worry a lot of people, including me, are having this problem.  I think it's a problem going on at Apple's end, hopefully it will be up soon.

Similar Messages

  • HT1937 it keeps saying i can't connect to the iTunes store when i try to make an in app purchase

    title says it all.  I try to purchase 10$ gems in the game clash of clans with 10$ credits on my itunes account and it keeps saying contact support and then it says cant connect to the iTunes store

    Hi Williamo18,
    Welcome to the Apple Support Communities!
    I know it is frustrating when you cannot connect to the iTunes Store. In this situation I would recommend the steps in the attached article to help you resolve this.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a great day,
    Joe

  • My Ipod Touch (v 4.2.1) wont connect to the itunes store when i try to download or update something, and when i try to connect on say my facebook app it comes up with error -1202. help?

    I can connect on my computer to the itunes store and it has nothing to do with my wifi! help?

    I'm guessing you've got iPod touch 2nd generation
    iPod touch 2nd generation only goes up to 4.2.1, so you'll need a newer generation...
    iPod touch 3rd generation only goes up to 5.1.1
    4th and 5th generation both go up to iOS 6.1.3, wich is the current latest version.
    Hope this helps
    Stijn

  • I have never been able to connect to the itunes store. It always says"itunes could not connect to the itunes store. An unknown error occurred.(306)  So what does this mean and how can I fix it?

    I have never been able to connect to the itunes store. It always says"itunes could not connect to the itunes store. An unknown error occurred.(306) " So what does this mean and how can I fix it?

    Hello zabetnz
    Start with the article below to get access to the iTunes Store. If it does not work, then there are some links towards the bottom of the article for additional troubleshooting.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    -Norm G.

  • TS1368 I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).

    I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).

    I have the same problem with my 3rd gen Apple TV. I can preview iTunes movies, stream from my Mac, Airplay from my other devices but I cannot rent a movie on iTunes. Every time I try I get "Can't connect to ITunes" and "Unable to sign in". Had technical support review the problem over the phone and they agreed to send me a new one. Same problem. Interestingly enough my 2nd gen Apple TV works just fine.

  • The itunes store on my i-pod wont connect to the itunes store why?

    I try to add an app on my ipod and when I type in the username and password it wont let me connect to the itunes store on MY IPOD.

    It sounds like you are connected to the iTunes store but the wrong Itunes ID comes up and you can't change it.  The change the iTunes ID the iPod is signed into go to Settings>Store and then sign out of the existing account and sign into the one you want.
    If you are having another problem please describe better what you are doing/trying to do.

  • Have just bought my youngest an Ipod - set up new user account on the computer, created a new email account.  However, cannot get this Ipod to connect to the Itunes store.  What am I doing wrong? Have spent hours on this!!!!

    have just bought my youngest an Ipod.  Have set up a new user accout as suggested by the man in the Apple store, got a separate email account and everything seemed ok.  HOwever, cannot get it to connec to the Itunes store so cannot redeem any vouchers.   I have now spent hours on this and am rapidly losing patience!  Can anyone help please.

    This may help.
    Can't connect to the iTunes Store
    What happens whenyou try to connect? Error messages?

  • My ipod touch will not connect to the itunes store when trying to download an app.  message saying Cannott connect to itunes store

    My ipod touch will not connect to itunes store.. when downloading an app. message appears  cannot connect to itunes store.  resulting in failure of download

    Try here:
    Can't connect to the iTunes Store
    It may be an Apple problem since ther has been other posts today wih the same problem.

  • My iPod touch will not allow me to connect to the itunes store when i use the internet but it will if i connect through my laptop

    My iPod touch will not allow me to connect to the itunes store via my wireless internet but it will allow me to when connected through my lap top

    I have already looked on that link and it is of no help at all.
    When i first put credit onto my i pod it worked fine then it kept coming up with that message, i went into the apple store today and it worked straight away and when i first tried to download apps at home it worked fine, then it stopped again and came up with the same message. i know its not the internet connection because i can connect ok to the internet on both the i pod and my laptop.

  • Why does my iPod say Connot connect to the iTunes store when my iPod is up to date and the time zone is okay

    why does my iPod say Connot connect to itunes store, when my iPod is up to date and my time zone is okay?

    Hey Hiika,
    Do not forget to check the Date and Time and make sure that it is set to Automatically. Check out the article below to troubleshoot your issue further.
    Can't connect to the iTunes Store
    http://support.apple.com/en-us/HT201400
    Take care,
    -Norm G. 

  • ITunes wont connect to the iTunes store, or Detect any devices

    I cant connect to the iTunes store or cant Sync my ipad and its been like it for a few weeks now and i am lost, i cannot think what could be the problem i have looked and used many solutions from other threads but nothing worked, i really do not know what to do. Any help or a solution would be greatly appreciated 

    are you using windows or mac ox ?
    if you are using windows you can uninstall iTunes from your pc-> the follow link explains how to do this
    Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
    you need to follow the instructions carefully and exactly what it says on this  ,as if you don't and uninstall in any random order ,
    when you go to download iTunes again, it won't install correctly
    if you follow the step by step guide and go to install iTunes -> connect your iOS device to pc while installing iTunes -> this will insure
    that the correct drivers will be installed
    hope this works

  • ITunes wont connect to the itunes store.

    Every time I try to connect to the itunes store it says the network connection is timed out and to make sure my network settings are correct then try again.
    Anyone know how to change your network settings or resolve this problem?
    thanks

    The top 3 fixes to itunes error 9808 seem to be
    1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
    2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
    3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!

  • Why Itunes wont connect to the itunes store on my IMB laptop

    No matter how many times i down load itunes it will not connect to the itunes store. When i run the diagnostics I get a no connection to secure itunes store error. How do i fix this so that i can use my computer with my iphones?

    it will not connect to the itunes store.
    Is it just eternally saying "Accessing iTunes Store"? Or is something a bit different going on?

  • I get an error that says can't connect to the itunes store when I search for a specific artist only

    Hi all,
    When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store".  This only happens when I search for music by this band.  I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine.  But for some reason, it doesn't work with this artist.  The band name is July for Kings.  Not sure if anyone else has had this issue, but I hope so!
    Thanks,
    Rick

    IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
    hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

  • "Cannot connect to the iTunes Store" when using WiFi and Cisco VPN

    hi
    I'm on iPhone software 2.0 and have a connection to the internet via WiFi and VPN (using the integrated Cisco client). Everything works fine (Safari, Mail, mobileme push of contacts and calendars) but the iTunes Store and the App Store won't. While the App Store keeps spinning the iTunes Store says "Cannot connect to the iTunes Store". Has anyone else experienced a similar phenomenon?
    thanks
    Message was edited by: samaki

    We're having the same issue. App Store and iTunes do not work when all traffic is tunneled over VPN. Yet, other applications like Safari, New York Times reader, Telnet, etc... work perfectly fine over VPN. If we have the iPhone switch over to using split tunneling VPN mode, then the App Store and iTunes work since they do not appear to be sending traffic over the VPN tunnel. I can say for certain that no outgoing traffic is being blocked on the VPN servers since I administer those servers. I also did a packet capture on the iPhone wireless session and it appears that the App Store sends traffic over the regular HTTP port. So it really doesn't make any sense from a VPN perspective why Safari would work but not the App Store or iTunes when you're tunneling all traffic over VPN. Our iPhones are using the latest firmware (5F136). If anyone has any update, please do share.

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