TS1424 my itunes download is defective, what do I do?

my itunes download is defective, what do I do?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Similar Messages

  • Complete mac system; running mt lion; itune downloads incomplete.  What is going on?

    Complete mac system; running mt lion; itune downloads incomplete.  What is going on?
    Song plays for second to minutes then changes to next track.

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login. 
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • ITunes download err = -43 What does it mean and how do I solve ti?

    After purchasing several movies from iTunes, and leaving them in iCloud until I wish to watch them (saving HD space), I am encountering numerous problems downloading them to my MBPro (late 2011 model running OS 10.7.5, iTunes 11.1.3 (8)). Namely, the last four downloads I attempted only get so far into the download before they quit, giving me either a "err = -50" or "err = -43" error. The download times are atrocious ... 3 or (many) more hours to download a 90 min HD movie! I'd rather watch paint dry. That aside, "err = -43" has me stumped. I can find no reference to it anywhere in any of the forums. I am beginning to have flashbacks to OS 9, if any of you can recall the end of its life, when my overwhelming desire was to fling my Walstreet laptop against the wall. iTunes can go the same way, far as I'm concerned. This coming from a devoted Apple loyalist for 27+ years.
    I have taken a screenshot of the download box with the error messages, but that doesn't seem to want to upload to this forum.
    Tried again and successfully uploaded screne shot ... if you look behind the dialogue box, you'll see the "err = -43" I was speaking of. Have tried all of the obvious solutions ... restarts, zapping ram, repairing permissions, emptying cache. Nothing seems to be working. Then there's the ongoing "err = -50" problem. Sigh.

    It probably means there is some question about your account.  You can email the iTunes Store support team at one of the links below:
    For USA store:  http://www.apple.com/support/itunes/contact.html?form=connection&topic=Connectin g%20to%20iTunes%20Store&subtopic=Connecting%20with%20a%20computer
    For Israel store:  http://www.apple.com/asia/support/itunes/contact.html?form=connection&topic=Conn ecting%20to%20iTunes%20Store&subtopic=Connecting%20with%20a%20computer
    If I guessed wrong, go to apple.com/support/itunes for your country and pick the approriate topic.

  • TS1424 ITune download continues to process but doesn't complete. What could be the issue

    ITune download continues to process but doesn't complete. What could be the issue

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • TS1424 my itunes song says it was downloaded completly but it only plays half the song. what do i do?

    itunes downloaded all my songs but on two only half of it played..what do i do?

    Delete the tracks from the iTunes library, allowing iTunes to move the track files to the Trash. Then download the tracks again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the tracks persist, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • TS3212 i am trying to download itunes 10.7.  i have windows vista 32-bit.  when i click on download.  the pop up window comes up and ask to save or cancel, and then the webpage says thank you for downloading.  it hasn't downloaded it.  what can i do to fi

    i am trying to download itunes 10.7.  i have windows vista 32-bit.  when i click on download.  the pop up window comes up and ask to save or cancel, and then the webpage says thank you for downloading.  it hasn't downloaded it.  what can i do to fix this?

    I'd first try downloading an installer from the Apple website using a different web browser:
    http://www.apple.com/itunes/download/
    If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

  • When I run itunes diagnostic tests, I am told secure link to itunes store failed. My firewall is not blocking itunes. I have tried to download two itunes products and these have failed to download properly. What do I do?

    When I run itunes diagnostic tests, I am told secure link to itunes store failed. My firewall is not blocking itunes. I have tried to download two itunes products and these have failed to download properly. What do I do?

    WIndows Vista and 7 uninstall instructions:
    http://support.apple.com/kb/HT1923
    Windows XP instructions:
    http://support.apple.com/kb/HT1925
    I would say a removal is necassary! this will not affect the content

  • HT201209 I have a credit in itunes account, but when I click on "redeem" it asks me for a gift cared or download code.  what are the steps to access the credit I have so I can purchase more music?

    I have a credit in my itunes account, but when I click on "redeem" it asks me to enter a gift card or download code.  what are the steps to go in and be able to redeem the credit I have?  If I go to an album that I want to use my credit on, the only choice I am seeing is to use the credit card on file.  Help!

    It says   at the top      under Redeem after I touched that:
              $14.73
    Account: [email protected]   (my account name)
    Enter your Gift Card or Download Coad

  • I am trying to update my itunes but continue to get a error message after download is complete. The error is say that i need to have apple application support downloaded for the itunes to work. What do I do?? Shouldn't  apple application support be there?

    I am trying to update my itunes on my pc. After the download in complete, there is an error message telling me that Apple Application Support needs to be installed for Itunes to work. What do I do?? I've already unistalled and install the download four times and installed WinRAR. Still no success.

    These are the steps mentioned in the article iPhone: Troubleshooting activation issues
    Perform the following steps if you receive one of the messages above:
    Restart the iPhone.
    Try another means of reaching the activation server and attempt to activate.
    Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
    Try connecting to iTunes if you're unable to activate using Wi-Fi.
    Restore the iPhone.
    If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.

  • When I downloaded iOS 6 or whatever to my iPhone 4S, it took away my sounds like texting, ringtones, iTunes, and speakerphone. What do I do

    When I downloaded iOS 6 or whatever to my iPhone 4S, it took away my sounds like texting, ringtones, iTunes, and speakerphone. What do I do?

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Has any of this been tried?

  • Just downloaded new verion of ITunes, now when I try to open ITunes get This copy is corrupted or is not installed correctly. Please reinstall ITunes. Running XP. I do not want to lose everything I already have on ITunes.Does anyone know what the solution

    Just downloaded new verion of ITunes, now when I try to open ITunes get This copy is corrupted or is not installed correctly. Please reinstall ITunes. Running XP. I do not want to lose everything I already have on ITunes.Does anyone know what the solution might be?

    Hi, oldcrow13.
    Thank you for the response.  Typically this error is caused by installing an older verison of iTunes than you had prior.  When you installed iTunes did you download the program directly from iTunes.com, or did you use an older copy of the program on your computer?  If you used an older version or are unsure, uninstall all the components one more time and download a new copy of iTunes via the link below. 
    iTunes for Windows
    http://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com
    Jason H.

  • I had trouble with a iTunes download.  Two songs of an album were not complete.  I contacted iTunes and yawl post the the download again.  My iTunes now has the complete copies.  The trouble is my iPhone will not accept/sync the complete copies.  What up?

    I had trouble with a iTunes download.  Two songs of an album were not complete.  I contacted iTunes and they redownloaded the tunes.  My iTunes now has the complete copies.  The trouble is my iPhone will not accept/sync the complete copies.  It will only play the original incomplete copies of these songs.  I've made new playlists and made sure I had the correct items checked to backup/sync.  Still only the incomplete copies are played via the iPhone.  What's up?  What can I do to get to the iPhone to sync the correct version?

    - Are you saying that they are not listed in your Purchased section?
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - Are they listed in your Puchases history when you log into your account on your computer?
    - Are they still available now for purchase? If not then you are out of luck
    If they are still available and listed in your Puchase History then contact iTunes
    http://www.apple.com/support/itunes/

  • I upgraded to 5.01 and lost all my CD music files. Worse, I have had to change my computer and while I can see a list of files in Itunes on the new machine I cannot download them. What's to be done?

    I upgraded to 5.01 and lost all my CD music files. Worse, I have had to change my computer and while I can see a list of files in Itunes on the new machine I cannot download them. What's to be done?

    It has always been very basic to always maintain a backup copy of your computer.
    Use your backup copy to put everything on the new computer.
    If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from an ipad- without syncing : File>Transfer Purchases
    In some countries you can redownload some itunes content.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I am trying to download the iTunes 10.7 update so that i can update my ipod and just before the final part of the download starts the program stops and says, 'The installer enountered problems before iTunes could be configured'    What a i doing wrong?!

    I am trying to download the iTunes 10.7 so that i can update my ipod. Just before the final part f the download starts the program stops and says, 'The installer encountered problems before iTunes could be configured'
    What am I doing wrong?!

    I am trying to download the iTunes 10.7 so that i can update my ipod. Just before the final part f the download starts the program stops and says, 'The installer encountered problems before iTunes could be configured'
    What am I doing wrong?!

  • HT201209 What is iTunes download code and how do I get it to download skype for my ipad4?

    What is iTunes download code and do I get it to download Skype free for my ipad4?

    Hi Articmars -
    We apologize for the inconvenience this may have caused you. PageRage is a Facebook layouts browser plug-in application that allows you to add custom Facebook layouts to your profile. In order to remove the toolbar completely, you will need to uninstall the program from your control panel on your computer. If you have already done so and still continue to see issues, please contact our support team via this email form: http://www.pagerage.com/RemoteSupport.aspx. We hope this helps and thank you for your patience.

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