TS1424 My membership was terminated when iTunes/Netflix was unable to collect a monthly payment due to an expiration date change on my credit card. Were you able to restore your acct. and how? Thanks!
My on-line membership to iTunes/Netflix was terminated when one of them was unable to collect my monthly payment for December 2013. The expiration date on my credit card had changed. I didn't know I had to notify them of that change. I've never had to notify any business, ever, since I've had a credit card. I've written them emails giving them my new expir. date and asking how I can settle my account but, so far, have received no response other than notes from both iTunes and Netflix announcing my cancelled membership. I just want to give them the 8 bucks and settle my acct. Help! Jack
Hello, Jack.
Thank you for the question. Once you update your payment information in iTunes for the expiration date change you should be able to renew the subscription to Netflix. The steps in the first article walk you through updating your payment information. Once this is done see the section labeled Managing auto-renewing subscriptions on a computer in the second article below.
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
iTunes Store: Purchasing and managing auto-renewing subscriptions
http://support.apple.com/kb/ht4098
Hope this helps,
Jason H.
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