TS1424 My purchased album is not available on my library anymore. What could have happened?

Recently I bought Celine Dion's new album, Love Me Back To Life, and I had it on my iPhone 5 for a while. Yesterday though I was trying to get it on my other iphone, which is syncronized to the same library of files but I was getting always the same error, something like "This item is currently unavailable. Try again later." So, the phone could recognize that the songs of the album were bought, because the option I had was "Donwload" and not "Buy", but I couldn't get them. Annoyed, I ended up quitting. I had the songs on my iphone 5 but none on my computer or my other iphone.
But this morning I found out that I don't have the songs on my iphone 5 anymore. Instead, i have the option to "complete my album" - because i only have the first single now available. What the heck has happened?!
Thanks for any help.

Hello MoDiddy,
Thanks for the question. The following article outlines the procedure of pre-orders and redeeming the download:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Thanks,
Matt M.

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