TS1424 New iTunes card, already been redeemed.
I tried to redeem a new iTunes card, I get a message that it has already been redeemed. It was in a sealed pack with the scratch off seal intact, what happened?
My problem is that too! However I received an e-card that gave me this message.
Similar Messages
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Itunes card claims to already been redeemed, it is brand new
Itunes card claims to already been redeemed, it is brand new
I've had this problem as well. Apple Support are telling me that I need to provide copies of receipts from the store it was purchased in, but this was a gift (as in "Gift Card"), so I don't know where it was purchased and can't get the receipt. I do know that the code cover was completely unscratched when I used it. I'm really annoyed about this - feel very let down by Apple. People need to be aware that these cards are not secure. If you buy them then you need to keep the receipts and ideally video record yourself scratching the cover and redeeming.
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TS1292 Brand new itunes card,when enter code says already redeemed.
When I enter a brand new card on iTunes store,I get a message that the card has already been redeemed. How can that be? What do I do about it?
I've had this problem as well. Apple Support are telling me that I need to provide copies of receipts from the store it was purchased in, but this was a gift (as in "Gift Card"), so I don't know where it was purchased and can't get the receipt. I do know that the code cover was completely unscratched when I used it. I'm really annoyed about this - feel very let down by Apple. People need to be aware that these cards are not secure. If you buy them then you need to keep the receipts and ideally video record yourself scratching the cover and redeeming.
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I was trying to download plants vs zombies on my iphone but it wouldnt let me saying that the app was over 50mb and that you needed to install it using itunes on your computer. So I tried to do the same thing on my computer by using my app store card to cover the purchase but as the code had already been redeemed it wouldnt let me. Can I get the app using my already reddemed app store card or is that not possible? I will be very grateful for any suggestions or help!
If you have already purchased it on your iphone, and it simply wasn't able to download, then open itunes on your computer and click Store>Check for Available Downloads
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How can I verify credit for an itunes card that has already been redeemed? My Grandson and I both redeemed itune cards on our shared account about the same time. There isn't a credit balance after his purchase?
Have you checked the account's purchase history to see if anything could have used up the balance : See your purchase history in the iTunes Store - Apple Support ?
If there aren't any purchases then try logging out and back into the account (e.g. on your iPad tap on your id in Settings > Stores and then log back in) and see if a balance then shows on it. My account's balance shows at the top right of the store's page on my computer's iTunes, by clicking on my name towards the top right of the iTunes screen, and by logging in to view my account via the Store > View Account menu option. On my iPad devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > Stores and it should show on the screen that you are taken to) -
My wife purchased an iTunes gift card for me and I scratched off the back to get the code and when I entered it to redeem it told me that it had already been redeemed what do I do?
Try Here > http://support.apple.com/kb/TS1292
If no joy...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
And there is this...
http://www.apple.com/hk/en/support/itunes/store/giftcard/ -
My iTunes gift card that I just bought says that it's already been redeemed
My iTunes gift card says that it's already been redeemed and I just bought it
I had the exact same problem a couple of weeks ago and was instructed to scan of the front and back of the card and copy the original store receipt. I have the card, but not the original purchase receipt; not possible with a Christmas gift from couple of years ago.
I've had correspondence witha couple of the itunes customer services team who have been very unhelpful.
There is something very wrong in the itunes system where gift cards can be redeemed by 3rd parties (before the panels have even ben scratched off).
I would be interested to hear of any other similar experiences -
When I scratched off my iTunes card, I immediately put in the code and it said that it had already been redeemed. Any ideas of how I can get the card to work?
Hi, amenic22.
Thank you for visiting Apple Support Communities.
If you are having issues redeeming an iTunes Gift Card, here is an article that you may find helpful. See the section labeled Contact iTunes Store Support.
If you can't redeem your iTunes Gift Card or code
http://support.apple.com/kb/HT6021
Cheers,
Jason H. -
I purchased a ITunes gift card at Hastings. When we tried to load it, is was not able to load b/c it had already been redeemed. I have tried to look on the site to figure out what to do since the store said they could do nothing.
See here: iTunes Store: Invalid, inactive, or illegible codes
B-rock -
I purchased a new iTunes card and it said that it was already redeemed.
This was bought brand new from a local shop.
How can we fix this so that we can redeem it?
Thanks
CherylYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98714) -
I redeemed my itunes gift card on my sisters ipad and I would like to get something for my dad but it says that the card has already been redeemed. Is there a way to unredeem or transfer the credits? Thank you!
No, once you redeem a card to your account, it is permanently there, until you spend the amount you have redeemed.
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TS1292 Cannot use itunes card says already been redeemed but havent used it it plz help
Cannot use itunes card says already been redeemed but havent used it it plz help
<Edited By Host>Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to change the title of your post as it appears to include the card number.
You've tried logging out and back into your account to see if the amount from it has been added to your account ? If it isn't then was the card complete when you bought it i.e. the part that you scratch off to uncover the code was still on the card ? If it was, and you've double-checked that you are entering the correct code, then try contacting iTunes Support (they might want images of the card and the receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes -
I bought a new itune card from store and after scratch and try to redeem this card, I got this option "this card is already redeemed" I need to know how to find out who and when this card was redeemed?
Thank youGo here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
HT201359 Why are my itunes gift cards saying they have already been redeemed?
I received numerous gift cards from two different people for Christmas. When I went on itunes to redeem them, all of them are saying that they have already been redeemed. Has this happened to anyone before?
Seen it many times. Check with iTS to see what may have happened here.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
i have 15.00 on my itune gift card but it`s saying the card has been redeem but i didn`t buy anything yet.You can still see the 15.00 in on my itunes.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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