TS1424 Pre-order and iTunes NO LUCK

I still cannot download a pre-ordered album. I have done Store>Check for Available Downloads --- did not work. I have clicked on the link provided in the email sent from iTunes -- did not work. Please help!

for some troubleshooting thoughts on the Vista variation of this, see:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=4245425

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After canceling a pre-order from iTunes I don't have the money credit back

I recently pre-ordered an album from iTunes on my iPod Touch. (gift card)
After about a week I decided that I'd rather get the actual physical disk from the store once it's released, so I canceled the pre-order and I was told by the iTunes store that I would get the credit back after a cancellation, but to my surprise I haven't gotten the credit back. It's already been a day since the cancellation and I haven't gotten anything back, not even an email from iTunes witch I always get after every transaction.
Please help me out, Thanks! :-)
Israel.

Contact iTunes:
Apple - Support - iTunes - Contact Us

Album wont download after i pre ordered and paid.

I pre ordered the album Salute by Little Mix and it came out today and it says purchased but it still wont download. I have money in my account so I have no clue why it wont download.

Hello, Rachel.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

Is there a way to transfer songs from a Sony 16GB MP3 player to an iPod Classic? Tried dragging the songs to iTunes,only accepted 1400 of the songs. MP3 player was full. I also had compiled the songs in a specific order and iTunes changed order.

Is there a way to transfer songs from Sony 16GB MP3 player to an iPod Classic? Tried dragging the songs to iTunes but it only accepted 1400 of the songs, MP3 was full. I also had compiled the songs in a specific order and iTunes changed the order.

The songs from the Sony MP3 player need to be imported into your iTunes library first before they can be synced or added to your iPod Classic.
Regarding the songs that didn't import into iTunes, what format are they in and what seems to be different from them compared with the tracks that did import?
B-rock

Can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

No

Can I cancel my iPhone 6 plus pre order and still keep my upgrade?

We pre ordered the phone on 2 month contract upgrade, but now we want to cancel the pre order. The phone still hasn't shipped yet, it's supposed to ship out by the end of the month, so can we cancel the pre order and still keep the upgrade for a different phone?

ba1696,
Ordering a new phone and being able to purchase one at any time is certainly exciting. If you purchase a new phone and have not received it,you most certainly can cancel the order and keep your uprgade date the same. Was there any particular reason you were wanting to cancel the order for the iPhone 6? Was the order placed online or over the phone? We have all of the options available for you.
CandiceH_VZW
Follow us on Twitter @VZWSupport

Destiny - $10 Reward Certificate for Pre-order and Purchase

So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate.
I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
Promo Link
Solved!
Go to Solution.

Hi JBROWN52,
Congratulations on securing a copy of the Limited Edition of Destiny!
I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

The Diff Between Pre-Order and Reserved

Pre-Order:
You walk into the store between the 24th and the 1st of July and walk out with an iPhone 4.
Reserved:
You stand in line after all the pre-order people have gotten their iPhones (or if they don't show up, their phone is held for 7 days) and any extra phones are given to you, in a first come, first serve of the people who reserved. You are not guaranteed to get one.
No Pre-Order or Reserve:
You get dibs on the phone after all the reserve people have gotten their phone.
End of story. Please stop asking.

Sorry, that doesn't make any sense. I mean, I get that a lot of people don't know there's even a difference between "pre-order" and "reserve", but why would "reserve" people have to wait until after all the "pre-order" people get their phones? The Apple store employees know not to give away the pre-order phones, I'm assuming they're pulling from a different "pile".
And there have been a few people on here who have said that Apple employees assure them there is an actual phone with their name on it. Difference is, their phone isn't programmed to their account yet and the reservation expires at the end of the day (as opposed to pre-ordered phones which expire after 7 days.) Not that the Apple store employees know all, they sure didn't today, but if it's a consistent answer like this, I'm inclined to believe them. Also, then, what's the point in telling the reservation people to come at 7AM if they're not even going to start giving them out then?

Gaming Pre-orders and Gamers Club Unlocked

Everytime I pre-order a game, I'm charged the full price (minus the deposit) when I go to pick it up. I purchased Gamers Club Unlocked last October and should be getting 20% off until October 2016.
The first time I tried to use the promotion on a pre-order was last November (less than a month from purchasing the service). I pre-ordered a game that had the 500 Rewards points promotion for pre-order and purchase. When I went to pick up the game, I was charged in full. I told the associate that I had GCU, so he had to adjust the price manually. I'm not sure about all the math but it deducted points from that 500 point promotion.
The last time I went to pick up a pre-ordered game was 2 days ago; I also had a $5 reward certificate with me. Once again, 20% was not taken off the purchase so the associate asked for help from a few others. After about 15 minutes and a couple voids. They had to treat the pre-order as a normal purchase and refund me the $5 pre-order deposit. That's fine seeing as there really was no pre-order bonus on this particular item.
I'm just asking: do I have to go through this everytime I pre-order a game at Best Buy?

Greetings WN_Orlais,
It is strange that you would have such difficulties with receiving your Gamers Club Unlocked benefits if it is appropriately attached to your My Best Buy membership. Receiving these benefts, especially when pre-ordering games, should be a painless process, and I'm sorry to hear it hasn't been for you.
Using the information registered with the forum, I see that your Gamers Club Unlocked membership appears to be attached appropriately. With having said that, I'm sorry to say I can't speak as to why you have encountered these issues.
I do see that when you originally went to pickup your most recent pre-order, that you did receive the Gamers Club Unlocked discount, and that your My Best Buy certificate was applied. However, this transaction left off your pre-order deposit, which led to the chain of reprocessing the transaction a few times to get it sorted out. I apologize for any hassle that this has caused.
If you continue to experience trouble with pre-ordering, please let us know so that we may look further into this with you!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

HT203167 Hi i order jay z album from iTunes off I my iPhone it was a pre-order and it was $12.99 it the album for iTunes are out today and never receive my purchase

I order the jay-z album last week it was a pre-order the album is out today it says I purchase it but its not on my phone

Downloading past purchases from the App Store, iBookstore, and iTunes Store

I recently Pre-orderd "Yours Truly" And it came out at midnight. As I check it i noticed every song says "Purchased''. And i just waited for the album to be avilable. But i accedenly clicked Cancel Pre-Order and now it say I need to "Complete Album" Help

I Need help, I bought the whole album for 7.99 and i only got 1 song. (it was the Pre-order.)
and i dont want to pay extra for 6.53$
I need help
P.S
i got the email but nothing would pop up.

Contact iTunes
Apple - Support - iTunes - Contact Us

I pre-ordered justin biebers new acoustic album and i presesed "pre-order" and now i can't find it and it is not on my ipod. How can i find it and download it to my ipod?

I pre-order justin bieber's new album <justin bieber acoustic album> and i can't find it on my itunes or on my ipod. How can i find it and make it appear on my ipod and on my itunes on my laptop? please help! thanks

I reset my iphone, and pandora was installed in the same folder I had it on my iphone 4. Problem solved!

Ordered a pre-order and got charged still when cancelled pre-order

I pre-ordered the new example album of "Live Life Living" but then cancelled the pre-order but yet I have been charged 99p for one of the songs off the album and I want to know why?

Hello, ChrisJets.
Thank you for visiting Apple Support Communities.
This can happen if an song in a pre-order album is released before the full album is released. Here is some more information regarding pre-orders.
Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Cheers,
Jason H.

Canceled Pre-Order and Pre-Order again

Hi! I just canceled my pre-order but i change my mind and i'd like to pre-order it again but i can't do it because when i press on album "ARTPOP" it still shows me that i pre-ordered it what should i do?

You've tried closing and re-opening iTunes and seeing if you can then pre-order it ? And/or logging out of your account and then loggin back in ?

Pre-order and iPhone

I preordered an album and when I clicked on the email link to download on my iPhone, it sent me to the main iTunes app. When I clicked on the album, it wanted to charge me full price. Is there a way to download a pre-ordered album to my phone, or do I have to wait until I get to my main iTunes computer?

My plan is to order it when it becomes available through the website. Is it better to do so at the store for some reason?
My main reasons at this point are I would like to have my phone replaces (gen 2) and I would like it on the release date if possible with as few hassles as possible.

TS1424 Pre-order and iTunes NO LUCK

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