TS1424 Problem downloading a song from iTunes on Mac OS 10.7.4...
I have a message: "There was a problem downloading (song title). The file seems to be corrupted. To redownload the file, choose 'Check for Available Downloads' from the Store menu." I did this four times with the same result. Any ideas?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)
Similar Messages
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Having problems downloading certain songs from iTunes Store
Repeatidly get error downloading on certain songs purchased on iPad also seems to be blocking my downloads onto my iPhone. Any suggestions?
Hello Chalky senior,
If you're experiencing the same issue on multiple devices, the next step would be reporting the issue to the folks in the iTunes Store, as detailed in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
Why is it that whenever I download a song from itunes that a small grey button appears next to the song (apparently this is the download progress) but whenever I hit it to resume, the song disappears. I am getting annoyed with having to copy the songs manually onto my phone. Thanks for anyones help. Cheers
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
When I download a song from iTunes into my library, it often says it has downloaded, charges me for it, and on the song in my library shows the full playing time. However, when I play the song, at around halfway through it skips to the next song?
i'm just wondering:
a) why it does this
and b) how to stop it doing this, because it still charges me for the song :/If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
Downloading one song from itunes store to ipod
I downloaded one song from itunes store yesterday. I accomplished it accidentally. Does anyone know how to easily download one song directly to ipod.
Thanks for your response. I downloaded a "free" tv show from itunes and it definitely does NOT work on my ipod. Tried it out on two different computers. Also tried another purchased tv show from itunes I had bought. Says it's wrong format. Just tried streamclip software and the m4v is not even a compatible file for the software. Help!
All video content purchased through the iTunes Store
is compatible with the iPod. I would suspect that
it is your video podcasts that are a problem. They
probably need to be converted to an iPod compatible
format before they can be transferred to the iPod.
I would try using software such as MPEG Streamclip to
convert your incompatible video files.
ibook G4 Mac OS X (10.4.2) -
My iPhone 4S needs ages to download a song from iTunes Match... i have a fast wirelesslan connection!
may the problem is that my pc still upload songs to iCloud?The problem you describe sounds like a bad network speed. Did you say you're uploading stuff to iTunes Match at the same time you attempt a download? Cause that might be the cause.
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I'm downloading a song from iTunes, but the download will not complete
I'm trying to download a song from iTunes, but it starts downloading but it won't complete the process. I've already downloaded 4 songs without a problem.
I'm just having a problem with Thunderstruck by AC/DCHi Dlewisn01!
Here is an article for you that deals with interrupted downloads:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
Downloaded a song from itunes and it ends almost 2 minutes early and skips to next track
downloaded a song from itunes and it ends almost 2 minutes early and skips to next track. I deleted the song and redownloaded it from the purchased section on the itunes store three times and still have the same problem. What is the solution?
Clear your web browser's cache, use Edit > Preferences > Advanced and tap the Reset cache button, delete the contents (if any) of ...\iTunes Media\Download, then try again. If the problem persists contact the iTunes Store support staff through the report a problem links in your account history.
tt2 -
Can someone please help me? I downloaded a song from iTunes yesterday, & it put it into my iTunes library, but won't sync it to my iPod. I have never had this problem before & would appreciate any help. Thank You!
try reseting your ipod by holding down the home button and the sleep button.
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When I try to download a song from iTunes or try to buy an App, or even purchase an extra set of lives on Candy Crush (!), I get an error message - 'Unknown Error'. Anybody have any ideas?
Try this and see if it helps. Refresh your iTunes account. Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to purchase again. -
I am trying to download a song from iTunes and it is asking security questions that I don't remember setting up. Therefore I do not have the correct answers. Any help?
You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
(95884) -
Hi, i downloaded a song from Itunes to my ipod Nano 7th generation. When i play the song on my Nano i can't hear the song with the head phones that came with the Nano. what should do?
Thanks for your help.Same issue here, but no apparent way to redownload for me in iTunes.
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Downloaded a song from iTunes on my iPhone but only shows on my iPad. Setup for same iCloud.
If you are syncing music to the iPhone automatically, you won't be able to play tracks on the iPhone from iTunes, the music will be grayed out.
You can play them in iTunes if you Manually Manage the music on your iPhone though.
You could also Transfer the purchases from your iPhone to a computer. -
My ipod touch is trying to download a song from itunes and an app from the store. Both are waiting, and won't dowload. Is there a way I can stop them dowloading? Doesn't seem to be an option to
Create a iTune and App Store account without credit card
1. Go to App Store and select a free app
2. Tap INSTALL APP
3. Create New Apple ID
4. Confirm Your Country
5. Agree with Terms and Conditions
6. Fill in your Apple ID and Password (must be a valid email address)
7. Create and answer your secret question e.g. What is the name of my dog?
8. Select NONE for Payment Method
9. Fill in Billing Address i.e. your address
10. Submit application for new Apple ID
11. Wait for verification email
12. When email arrive, verify your account
13. Start downloading your free apps -
Trying to download a song from iTunes, I get a message asking me to update payment details because it claims I am "using a new device." I am not using a new device. How do I know if this is genuine?
(Typing all in capitals is considered shouting, makes posts difficult to read and may mean that people are less likely to reply.)
There isn't a phone number for iTunes Support.
If you've forgotten your answers to your security questions then you can get them reset : If you forgot the answers to your Apple ID security questions
If you have a credit card on your account then its details have to complete - and asking for their details is also a way of checking that you have a valid billing address in that country. As long as you are buying content for yourself and not trying to gift content (you can't use your balance for gifting) then the purchase price (plus any applicable taxes) should be deducted from your balance. If it's not then you contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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