TS1424 recieving a 502 error when trying to purchase a song

recieving a 502 error when trying to purchase a song, Help

Welcome to AD!
The top 4 fixes to itunes error 9808 seem to be
1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
2) Time or time zone not correct on your PC.
3) The culprit was Norton. Ggo to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.)
4) Delete or cut the preferences.xml file which contains your iTunes preferences.
Close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. You'll need to set your preferences back to what they were and then connect to the iTunes store.

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    when i click on buy song, a thing pops up for me to enter my password, then it says accessing music store, and then it says an unknown error occured -9808. hope to here from you soon!

    According to this article some of the 9800 series errors have to do with the date setting on the computer. Here is the related article from the apple support website.
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    Hi, is anyone able to help with this.
    I am tryig to purchase some songs with my iTunes account (it is inn credit by about £6) but an error keeps coming up every time i try to purchase a song or if i try to view my account details. It is as if i am putting the password in wrong but i know that i am not. I have even reset the password now 3 times and it always seems as if it has gone through successfully but then when i try to purchase a song or view my account details again, the same error is coming up.
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    Welcome to AD!
    The top 4 fixes to itunes error 9808 seem to be
    1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
    2) Time or time zone not correct on your PC.
    3) The culprit was Norton. Ggo to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.)
    4) Delete or cut the preferences.xml file which contains your iTunes preferences.
    Close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. You'll need to set your preferences back to what they were and then connect to the iTunes store.

  • Error when trying to purchase an album

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    Problems here too, and system status says everything is a-okay. http://www.apple.com/support/systemstatus/
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    There are several threads about this error. Unfortunately few came with solutions.
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