TS1424 Rented movie will not load from iTunes

I have been trying, without success, to watch a movie that I rented from iTunes. It will not load, loads after waiting for ages and then plays 2-3 minutes and stops. I have a 50MB connection so download speed is not a factor.
How do I contyact iTunes and request a refund?
I have now bought the movie!!
Thanks
Stebe

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

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