TS1424 security questions are wrong

how do i recall my security questions? i forgot them. cant buy any new songs.

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

HT5312 it said that my security question are wrong.

it said that my security question are wrong.

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107280)

I dont receive password reset and my security questions are wrong

My account was locked for 'security reasons'. My security questions are always wrong and i have a feeling my alternative email address is one that no longer exists.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116143)

I am making a first time purchase and it is saying the answers to my security questions are wrong. How do I retrieve my answers?

I am trying to make a purchase for the first time, it is asking for the answers to my security questions and when I type them it says I am wrong, how do I retrieve or change my answers?

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

It's telling me my security questions are wrong

It's giving me security questions that I did not select how can I find out what my real questions are?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
One user posted this possible solution to try:
I got some help from an apple assistant on the phone.
It is kind of round about way to get in
Here is what he said to do and it is working for me...
1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

Why does my iPad tell me that the answers to my a security questions are wrong when I know they are correct

I am trying to use my new iPad air to download iBooks with an iTunes gift card and it keeps telling me that my security question answers are incorrect. I do not understand that because they are the answers I provided when asked those questions! Now the darn thing has locked me out of my apple account and every time I attempt to contact support Safari tells me it can't find the server and apparently there is no such thing as 24 hour phone support so what the heck do I do to get my account unlocked and how do I find out what answers apple has for my security questions as apparently they don't have the same ones as I do? I NEED HELP!!

Call Apple in the morning.
Possibility could have been you had caps lock on entering your security answer either now or when you set it up from the beginning.
Apple will help you out and you will be in good shape.
If you are not into phone calls then try to make an appointment at your local Apple store and they can fix it for you in no time.

TS2446 security questions are wrong cant access or change them

Security questions cant be answered cannot access or change them any ideas?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

I cant buy music as the security questions are wrong apparently

I do not have the answers to the security questions asked corrcetly

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96912)

HT4436 Can not buy apps on iPad. Keeps saying my security answers are wrong. I went to the reserve email account to retrieve and reset questions and still will not let me make a purchase

I can not buy apps on my iPad. Says my security answers are wrong. When clicked on I forgot it sent email to my reserve email account. Which went in and changed my questions. When back to make purchase on iPad still can not buy songs or apps!

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312

My apple ID security questions are my problem ,, yesterday I've tried to answer them but wrong answers and I'm sure 100% that no one changed them because no one really knows about it

My apple ID security questions are my problem ,, yesterday I've tried to answer them but wrong answers and I'm sure 100% that no one changed them because no one really knows about it

If you hav a veified rescue email assigned to your Apple ID you can get an email sent to reset the security questions. Follow the link below to do this:
http://support.apple.com/kb/HT5312
If you do not have a verified rescue email then you will need to contact AppleCare for assistance. Follow the link below to find the number in your country:
http://support.apple.com/kb/HE57

Apple ID rescue email is wrong and security questions are too old to remember

The apple ID email is completely wrong to the point where ive never owned that email address. I cant change that email because my security questions are from 7 years ago so how do i fix this problem?

You will have to try to recover the password or contact Apple for help.
https://iforgot.apple.com/
IF you still cannot recover it, contact Apple according to the instructions here.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.

Making a purchase for the first time, security questions are different to what I've set up?

Hello,
My friend has recently gifted me a $10 for my app store. After redeeming it, it says I have $10.00 Credit, which I assume is a good thing. Now, with this money he has sent me, I am trying to buy a Gem Pack in the game 'Clash Of Clans', this costs $9.99.
I click purchase and it tells me "Insufficient Remaining Store Credit" where it also says "Tap Continue to Sign In". After typing my password in, I am led to the account billing settings where I've got the 'none' option selected as I have not put any credit card details which shouldn't be a problem as I'm trying to buy with the money my friend has given me.
I click the 'done' button where it then tells me "confirmation required" where I then click 'buy', but then it comes up with "Verification Required".
Putting in my password once again, it asks me for security questions. Here lies the problem. It usually asks me one question I know, and another that I haven't put in before. Usually "What's your dream job?" comes which I've put the answer to as this is a question I know. But, after it usually asks me either "What was your first pet's name?" which is a question I haven't put before.
I've tried going to appleid.apple.com and changing and resetting my security questions multiple times, even to match the questions that are asked and it gives me the same result.
"You've typed one or more security questions answers wrong".
Please help, this is getting on my nerves. If this persists, I'm afraid I won't be buying from iTunes much.
Cheers,
Jack.

After resetting your questions you've tried logging out (tap on your id in Settings > iTunes & App Store) and back into your account on your iPad to see if they then tie up ?
If they don't, and resetting them yourself doesn't make any difference, then you could try contacting Support and see if they can help with what's going on.
Normally when needing to contact support to get the questions reset you need to contact Support in your country : http://support.apple.com/kb/HT5699
You could try the same contact method for your problem - or you could try contacting iTunes Support via this page, but as it's related to security questions they might just point you to the above : http://www.apple.com/support/itunes/contact/ , click on Contact iTunes Store Support on the right-hand side of the page
For the $9.99 purchase and your $10 credit, if you are in the US then you need to add on your state's sales tax to an item's listed price

My Securtiy questions are wrong

All of a sudden iTunes after years of use is asking my son to authenticate his device again and answer my security questions. But it says the security answers are wrong and does not seam to allow any option to obtain the info or change the questions or even secure email them to me, it just freezes me out after a few tries. Any clue how my son can authorize his devices?

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86346)

TS1424 security questions are wrong

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