TS1424 song didn't download completely

I purchased a song and it was charged. I go to play the song and only ten seconds play and it stops. The song didn't download completely. How do I get back the whole song???

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here  >  Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple  Support  iTunes Store  Contact Us

Similar Messages

  • HT201272 a new song didn't download completely. what can i do?

    a new song didn't download completely. what can i do?

    Contact: http://www.apple.com/support/itunes/contact/

  • Songs didn't download completely... ?

    The last 30 or so songs that I purchased on iTunes show up in my library as downloaded (with no errors) but when I try to listen to them, they only play for a couple of seconds before moving on to the next song as if they never finished downloading...
    Any ideas for solutions? 
    Thanks in advance

    If you are in a country where re-downloading is possible (iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085), delete the track (and the original file) and download again (Downloading [using iOS or computer] past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519).  See tips on downloading in https://discussions.apple.com/message/19097773, especially unchecking the "Allow Simultaneous Downloads" box in the downloads tab of iTunes.
    Select the store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can re-download your available previous purchases.
    If you cannot download a second time, contact iTunes Store support staff through the report a problem links in your account history or,
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
    Incomplete playback seems to be reported several times a day here.  I don't recall this happening before iTunes 10. I would suggest posting feedback to Apple so they aware of an issue.
    iTunes application feedback - http://www.apple.com/feedback/itunesapp.html

  • HT1725 some of my song didn't download completely

    I recently purchased an album from itunes that only played a couple of full tracks and the others played for a couple of seconds.

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT201272 I downloaded a new album, but the first three to four songs didn't download the entire song.  How do I fix this??

    I downloaded a new album, but he first three to four songs didn't download completely.  Only part of the song is there and then is skips to the next song.

    Welcome to the Apple community.
    Have you tried deleting the problematic tunes and then re-downloading them from the purchased section within iTunes.

  • TS1424 one of the songs on my album didn't download completely

    I have a song that didn't download completely. Do I have to repurchase the song?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one, as per the instructions in the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • TS1424 the whole song didn't download.  What do I do?

    The whole song didn't download.  What do I do?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • I bought an album and one of the songs did not download completely.  It shows that the song is 3:17 seconds but only got 40 secs. of it.  How can i get the rest of the song back?

    I bought an album from itunes and one of the songs did not download completely.  It shows in the player that it is 3:17 but only plays for 40 secs.  How can i get the entire song back?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • HT1725 my recent itunes songs did not download completely. How do I redownload them?

    my recent itunes songs did not download completely. How do I redownload them?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • TS3297 I purchased an album and some of the songs did not download completely. How can i fix this?

    I purchased an album and some of the songs did not download completely. How can I fix this?

    I have the EXACT issue as Hatchs88 and the response doesn't help. I found a 3 of 4 missing songs as "song".tmp file in the music directory but I can't do anything here... The iTunes store just says purchased and it doesn't the songs show up in the purchased list either. What's funny is that I was able to download on an iPod touch but I cant get it on my PC...

  • Hello Apple. Yesterday I have purchased app «OS X Mountain Lion», but it didn't download completely and disappeared from my purchased list. Need you assistance.

    Hello Apple.
    Yesterday I have purchased app «OS X Mountain Lion», but it didn't download completely and disappeared from my purchased list.
    Need you assistance.

    See if the purchase is hidden:
    http://support.apple.com/kb/HT4928

  • HT201272 the whole song didn't download

    I have songs purchased from Itunes.  I downloaded them from the Purchased section on itunes,  the whole song didn't download. This is multiple songs.  It started with them being purchased on the itouch then they transfered just fine to the itunes, then had to download from purchased. I need the whole song. We paid for them.  How can this be fixed????

    Doublechecking. Have you tried deleting the songs (and their associated files) from your iTunes library prior to attempting to redownload them?

  • My song did not download completely

    i downloaded romans revenge,and paid all the money i needed to for it.then later everytime i try to listin to the song on itunes,or my ipod shuffle,it dosent play the whole thing.it only plays abou 2 minutesand 55 seconds and its supposed to play 4 minutes and 36 seconds.how do i get it to play the whole song????

    So, I guess you found out that the song does not play completely in iTunes (on your computer) either?
    To re-download a song already purchased (even a song purchased years ago), click on iTunes Store in the iTunes sidebar (left side of screen).  Make sure you are currently logged in using the same Apple ID used when you made the purchase.  On the MAIN (home) iTunes Store screen, look to the right under Quick Links; click Purchased there.
    Click on Music (on the Purchased screen).  Find that song there (organized by artist), so that it is shown to the right.  If that song is shown there, the iTunes Store knows you bought the song, and you will be able to download it again.  However, if the button to the far right of the song says "Downloaded," iTunes thinks you already have it, so you won't be able to re-download it, unless you delete the song from your iTunes library on your computer.
    So (remember how you got there and) go to your Music library (click on Music in the iTunes sidebar under LIBRARY).  Find that song in your Music library, and select it (make sure you only highlight that one song).  Hit the delete key.  iTunes will ask you to confirm you want to delete it, and then ask if you want to move the song file to the Trash, which you DO want to do.
    NOW, go back to that Purchased screen.  The button that previously said "Downloaded" should now be a "cloud" symbol with a downward arrow.  Click that, and the song will be downloaded again. 
    IF the new download also has this problem, then that song file may have a problem in the iTunes Store itself.  In that case, you should contact Apple's iTunes Store customer support and tell them about the problem, starting here
    http://www.apple.com/support/itunes/contact/
    (Try using the Express Lane button)
    If they can't fix this problem right away, they will probably offer to refund your payment.

  • Purchased song, didn't download

    apparently i was successful in purchasing a song but not actually downloading it. my bank account was charged, however, there is no record of it in my itunes/purchasing history. i don't want to buy it again obviously, is there anyway to retrieve it or to re-download it??
    PowerMac G4   Mac OS X (10.3.9)  

    Well, i went to store>purchase history. i didn't see anything about 'check for purchases' and definately not anything about restarting a download. the thing is, under purchase history, my song didn't even show up! there's no evidence of it. dude i know it's only 99 cents--i should just redownload it, but still, i wanna find out what happened to it! it's the principle.

  • HT201272 Music didn't download completely

    I downloaded some music but when I want to listen to my purchases not all the songs downloaded completely.  How can I redownload or will I have to purchase these items again?

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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