TS1424 the song i purchased cuts out with 2 minutes to go...

the song i purchase cuts out with 2 minutes to go.... how can i fix this?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Similar Messages

  • TS1424 A song I purchased cuts off in the middle. I can't re-purchase it. What can I do?

    A song I purchased cuts off in the middle. I can't re-purchase it. What can I do to fix this?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • When I transfer my purchases from my phone to computer, the songs show up greyed out with a circle with 2 arrows

    My songs show up on my computer greyed out and won't play with some sort of refresh circle beside them

    So i've found the answer to this by clicking on every menu and setting in the itunes store. It turns out some purchases in the cloud can be hidden probably as the result of an interrupted transfer/sync/backup or a network outage. To unhide purchases 'greyed out ' items , go to the Itunes store (on the PC) click on your account name and select view account. (you'll be prompted for your itunes password) once you are in scroll down to the purchase history section. there should be an option for hidden purchases. click through and click on unhide purchases, redownloadble purchases. any hidden purchases will then show up. click on unhide to reactivate and download. This may only work for purchases in the cloud.
    hope others find this useful.

  • TS1424 The song I purchased stops at the 0:56 mark when I play it. (didnt edit anything)

    I just bought a song.  Right after it was finished downloading, I listen to it. At the 0:56 mark, it "ends" and goes to the next song, much like if I went to "Get Info" and changed the end time of the song, even though I didnt.  Any Help? Thanks

    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • I can import some songs from another computer but not others.  All the songs were purchased with the same apple id. Message says "...check connection to network..." Any ideas as to what could be causing this problem?

    Using home share, I can import some songs from my son's  computer but not others.  All the songs were purchased with the same apple id.  Err msg:"There was a problem downloading ... You do not have enouggh access privileges for this operation. Please check that the connection to the network is active and try again."  The network appears to be fine .  I can import other songs from his library.  The same songs cause me a problem each time I try.  My husband had no trouble importing the same songs I have trouble with. I get the same error message if I try to import the same songs from my husbands computer as well.  "Command I" appears to show the same protections on both the songs I can import & the ones I cannot.  My husband and son are both running OS 10.6, while I am running 10.7.  I think I had this problem even before I upgraded, but I am not certain.

    x0SiN0x:
    Welcome to Apple Discussions..
    My first suggestion is to Repair Disk. Here's how:
    Insert Installer disk and Restart, holding down the "C" key.
    Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    (Check S.M.A.R.T Status of HDD at the bottom of right panel, and report)
    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.
    If DU reports errors it cannot repair you will need to use a utility like Tech Tool Pro or Disk Warrior
    Please post back and let me know how that goes.
    Here are a few links that may help you to identify the issues:
    Resolving Disk, Permission, and Cache Corruption
    Tuning Mac OS X Performance
    Mac OS X System Maintenance
    Please don't hesitate to post back should you have further questions or comments, or with update.
    Good luck.
    cornelius

  • I have been sharing my iTunes account with my kids...now they are getting older and want to have their own accounts, how do I share the songs I purchased for them on my account with them on their new accounts?

    I have been sharing my iTunes account with my kids...now they are getting older and want to have their own accounts, how do I share the songs I purchased for them on my account with them on their new accounts?  Is there a way to transer from my main account their new accounts?  And can I share music from my account with them?

    You can't currently transfer content from one account to another account. As long as the tracks are on the computer's iTunes that they use/sync to, and your account is authorised on that iTunes, then they should be able to continue to use them.

  • How do I keep the songs I purchased on my mom's account on my ipod after I sync my ipod with my new account on my new computer?

    So my family generally uses one Itunes account. I recently got my own credit card so I decided to open up my own Itunes account so I didn't have to ask one of my parents to put in the password every time I wanted to do something related to the itunes store. Now 99% of my songs/apps are linked to the old account, so from what I have read, all of the songs I purchased will be deleted. How do I transfer all of the songs on my ipod to my new computer with the new account? Without having to pay for 3rd party tools.

    The way to keep the photos from downloading to your wife's phone would be for her to go to Settings > iCloud > Photos > and turn off iCloud Photo Library. If that isn't an option, the other option would be for her to have her own Apple ID ( and possibly explore the new family sharing options https://www.apple.com/ios/whats-new/family-sharing/ )
    Regarding the "related question" see the quotes below from iCloud Photo Library beta FAQ - Apple Support
    Deleting a photo or video from your Photos app will also remove the item from iCloud Photo Library and from your iCloud storage allocation. Photos and videos you remove can be recovered from the Recently Deleted album for 30 days. After 30 days, your content will be removed from the Recently Deleted album.
    If you want to reduce the space used by photos on your phone, rather than deleting them see the following:
    How does iCloud Photo Library save space on my device?
    If you turn on Optimize [device] Storage, iCloud Photo Library will automatically manage the size of your library on your iOS device, so you can make the most of your device's storage and access more photos than ever. iCloud Photo Library stores the original, high-resolution photos and videos in iCloud and can keep lightweight, device-optimized versions on each of your devices. As long as you have enough storage, recent photos and videos that you access the most will stay on your device at full resolution.
    You can turn on Optimize [device] Storage from Settings > iCloud > Photos or Settings > Photos & Camera > iCloud Photo Library on your iPhone, iPad, or iPod touch. You need an Internet connection to access an original photo or video that’s stored only in iCloud.

  • I purchased songs via my ipod touch.  when I sync'd my ipod touch with my computer, the songs I purchased disappeared into a black hole... how do I get them back without having to repurchase?

    i purchased songs via my ipod touch.  when I sync'd my ipod touch with my computer, the songs I purchased disappeared into a black hole... how do I get them back without having to repurchase? 

    On your iPod Touch, open the iTunes app. There should be tab named "purchased", which shows all your purchase history. Choose the "Not on this iPod" tab and you'll get a list of purchased products that are not on your device. Hope this helped.

  • HT1727 I want the songs I purchase copied to my computer with no further link to i-tunes

    I want the songs I purchased from I-tunes permanently copied to my computer without any further link to I-Tunes

    please keep me posted on this im an having the same problem and ugh its fustrating not being able to text

  • TS1424 some of the songs I purchased are not the songs that appear on my computer

    why are some of the songs I purchase not the correct song when I play them on my computer?

    Some items you’ve previously purchased are not eligible for redownload via iTunes in the Cloud and thus, will not appear on your Purchased page. This content includes ringtones, audiobooks, movie rentals, items that have been modified or removed from the store since you purchased them, anything that may have been refunded, as well as certain movies.
    For some movies, you will see the message "When purchased, this movie will not be available from iTunes in the Cloud” if the movie can't be downloaded again. This message appears under the Buy button on the iTunes Store product page. This is why you should always back things up.
    To learn what previously purchased content is available for download in your country, visit this article:
    iTunes in the Cloud and iTunes Match Availability
    http://support.apple.com/kb/HT5085

  • The songs that I bought first with my iPod touch (4th generation) have randomly deleted themselves. How can I fix this?

    I first got my iPod about two years ago and recently when I got an iPhone 5s, I noticed that some of my songs have been deleted, randomly. I looked under my purchased songs and there is no trace that I previously bought these songs. Another problem that I am dealing with is that some of my songs are being cut off. The song will start out fine, a few days later it will be cut off, and a few days after that the song will be cut off even more! I went through iTunes to see if I would be able to rebuy the songs (ludacris, I know), but each song is labeled as purchased. Are there anyways that I can fix these problems?!

    Do you have any Restrictions set that would prevent those songs from being listed under purchased? Go to Settings>General>Restrictions and check/change.
    Otherwise contact iTunes.
    Apple - Support - iTunes - Contact Us
    For skiping:
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             

  • HT1386 My MacBook Pro HD crashed.  It is all up and runmning except for one issue.  I have about 200 songs on my iPhone but have only gotton 53 back on my laptop and those are the songs I purchased via iTunes. How do I get the rest of the songs from iPhon

    My MacBook Pro HD crashed.  It is all up and runmning except for one issue.  I have about 200 songs on my iPhone but have only gotton 53 back on my laptop from my iPhone and those are the songs I purchased via iTunes. How do I get the rest of the songs from my  iPhone back onto my HD. 
    The songs I'm not able to import casme from CD's.  Nothing from napster etc.
    I've tried and tried to import them rom iTunes vis "Library"  " Import"

    Hey kbert73
    I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/ht4527
    Using iPhone, iPad, or iPod with multiple computers
    http://support.apple.com/kb/ht1202
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Older itunes purchases cutting out half way through

    I've been noticing for some time (this is not my first attempt to get an answer) that my older itunes purchases cut out about half way through when played on my ipod (but not when played on my PC) I've tried to find an answer on Apple forums before but it seems to be one of those questions that never gets a good answer. I'm beginning to wonder if it is Apple's way of getting us to buy our music all over again, but they wouldn't be that cynical would they. Anyway, since I'm increasingly unwilling to trust Apple to look after my music I'm going back to CDs whenever possible. I don't always want to buy an entire album, so does anyone have a real remedy for this problem?

    Hello Jo Tampoco,
    Welcome to the Apple Support Communities!
    I understand that you have some purchased music that plays as expected in your iTunes library on your computer but does not on your iPod touch. Any purchases made in the iTunes Store can be downloaded again at no charge as long as the item(s) are still available for purchase so you will not be asked to repurchase these items. 
    For troubleshooting, depending on how your music is being moved to your iPod, there are some steps I would suggest. If you are syncing the music from your computer to your iPod and the music on the iPod is not playing completely, I would suggest trying to download that music directly from your purchases to your iPod. To do this, please use the instructions in the first article below. 
    Download past purchases - Apple Support
    If you have been downloading the purchases directly to the iPod and the music is not playing completely, I would suggest syncing the music from your iTunes library and testing to see if it will play as expected once it is on the iPod. 
    Sync your iPhone, iPad and iPod with iTunes using USB - Apple Support
    Have a great day,
    Joe

  • Since I updated my phone and installed itunes on my new laptop, none of the songs I purchased from itunes will work. NOT HAPPY.

    Since I last updated my phone and installed itunes on my new laptop, all the songs I purchased (and spent alot of money on) wont play on my phone or itunes on my laptop.

    thanks for the reply
    it looks as though i have to download them all again because next to each song on both my phone and laptop there is a cloud with a red arrow.
    i installed the itunes, then plugged my phone in and followed all the instructions- the itunes on my laptop shows all the songs but still has the cloud symbol

  • Mac Mini Audio Intermittent over HDMI, Cuts out with Assertion in kernel.log

    Hello. I've been having trouble with a mac mini (Mid 2011) that I bought on Thursday. It's running OSX 10.7. The Mac Mini is the $599 unit.
    I've got it hooked up to my Sony BRAVIA HDTV (also this year's model) via HDMI, with audio configured to be delivered via HDMI to the TV alongside video. Initially the audio will play through my TV, but after an hour or two of watching something, it will cut out, and there will be no more sound coming out of the TV from the mac. Ultimately, the only way I can fix it is to reboot the Mac Mini. I've also observed that at about the same time sound cuts out, the following error message appears in kernel.log:
    Aug 12 19:21:40 joshs-Mac-mini kernel[0]: Sound assertion "0 != result" failed in AppleHDAWidget at line 3957 goto handler
    Aug 12 19:22:10 --- last message repeated 5 times
    As far as I know, assertions failures usually mean software problems (bugs). I suspect I may be encountering a kernel-level bug in Lion, as this error message is showing in kernel.log.
    The following is a list of diagnostic steps I've taken:
    - I've double-checked the sound output device in preferences. It didn't spontaneously change from SONY TV (HDMI) after sound cut out.
    - I've tried changing output to the internal speakers. It plays sound from the mac mini (as expected). When I change it back to HDMI, still no sound from the TV.
    - I've tried turning off and back on the tv. No effect.
    - I've tried unplugging and replugging the HDMI cable. No effect.
    - I've tried replacing the HDMI cable with two other alternates. No effect.
    - I've tried other HDMI inputs for my TV with HDMI attached. No effect.
    - Note: I've got a ps3 and xbox360 on the TV that has successfully used the HDMI inputs and cables tested on. They've never had this type of problem, so I don't think there's a problem with the TV.
    - I've tried rebooting the mac and resetting the "PRAM" (Command-Option-P-R before the grey screen on bootup). Sound still cuts out after a while.
    - All updates are applied.
    Does anybody else have any ideas about what I could try to fix this? This problem is pretty much a deal breaker, as rebooting the mac mini mid-movie kind of destroys the movie-watching experience.
    Thanks

    I'd just like to jump in on this thread to report exactly the same problem. 
    2011 Mac Mini (the 2.5GHz i5 model) running Lion, Sony Bravia TV, HDMI sounds cuts out after a while with the console error "Aug 15 18:30:25 Mini kernel[0]: Sound assertion "0 != result" failed in AppleHDAWidget at line 3957 goto handler".
    Interestingly, after the error occurs, I can still get 5.1 sound through Plex, but not through Quicktime. 2.0 sound and system sounds all fail until I reboot the system.
    Any help would be appreciated. I would prefer not to have to return the Mini.
    Thanks.

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