TS1424 the whole song didn't download.  What do I do?

The whole song didn't download.  What do I do?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Similar Messages

  • HT201272 the whole song didn't download

    I have songs purchased from Itunes.  I downloaded them from the Purchased section on itunes,  the whole song didn't download. This is multiple songs.  It started with them being purchased on the itouch then they transfered just fine to the itunes, then had to download from purchased. I need the whole song. We paid for them.  How can this be fixed????

    Doublechecking. Have you tried deleting the songs (and their associated files) from your iTunes library prior to attempting to redownload them?

  • After paying for a song, the whole song did NOT download.  How to get the whole song?

    I bought the songs, downloaded them, synced them to my iPod, then clicked play. Two of the new songs stopped playing at around the 50 second mark. So, I played them again to check to make sure I didn't just fast forward... Same thing happened again. I decided to go back onto my computer to redownload it, if the songs just didn't get to download fully, and iTunes didn't let me download it again.
    I have no idea what to do to finally get to listen to the full songs! Can someone help me out?!?

    I decided to go back onto my computer to redownload it, if the songs just didn't get to download fully, and iTunes didn't let me download it again.
    Doublechecking. Did you delete the two songs (and their associated files) from your iTunes library prior to attempting the redownload?

  • TS1424 I paid for and downloaded a song, but the whole song does not play. Why is this, and how can I get it back without buying the song again?

    I bought and downloaded a song, and the whole song does not play. Why is this, and can I get the whole song?

    Depending upon what country that you are in have you tried deleting and redownloading it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes ? If you aren't in a country where you can re-download music or if it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.

  • Recently downloaded a whole cd on itunes. However, as it was downloading one of the songs was interrupted and didn't fully download. How do i get the whole song without having to pay again?

    I recently downloaded a whole cd on itunes. However, as it was downloading one of the songs was interrupted and didn't fully download. How do i get the whole song without having to pay again?

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes.
    If you aren't in a country where you can re-download music then you will need to contact iTunes Support - try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • TS1424 i didn't get the whole song that i purchased only got 1 min of the song

    i didn't get the whole song that i purchased only got 1 min of the song

    Other people have been having similar problems with songs over a number of days.
    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting it from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.

  • I recently downloaded a whole cd on itunes. However, as it was downloading one of the songs was interrupted and didn't fully download. How do i get the whole song without having to pay again?

    I recently downloaded a whole cd on itunes. However, as it was downloading one of the songs was interrupted and didn't fully download. How do i get the whole song without having to pay again?

    Go to iTunes Store > Purchased ( in Quick Links on the right) and redownload

  • TS1424 song didn't download completely

    I purchased a song and it was charged. I go to play the song and only ten seconds play and it stops. The song didn't download completely. How do I get back the whole song???

    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • My song didn't download from the beginning

    I purchased a song on icloud, but it didn't download from the beginning. How can I get the whole song?  NEVERMIND

    Delete the song and redownload it here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Hope ths helps.

  • One song from an album didn't download. what do i do?

    i recently purchased a few albums at the same time.  i downloaded them and put them on my ipod.  But later on i realized all the songs didn't download entirely and some songs didn't download at all.  when i figured out how to report the problem on itunes.  it told me that the item purchased was too old to report a problem on.  it had been less than a week. so how long is too long?  And once i bought the song shouldn't i be able to download it again. i probably downloaded 60 or 70 songs that day. it took me a while to see that it wasn't correct.  does anyone know how to download these songs again without re-purchasing them?

    Any song previously purchased in iTunes Store (including any that were "free" for a limited time), can now be re-downloaded at any time, as many times as you want.  I have re-downloaded songs purchased YEARS ago, from the opening days of the iTunes Store, way before this re-download policy even existed.
    You don't have to report any problem.  Go to the main iTunes Store screen in iTunes.  You have to be logged into your Apple ID (the iTunes account used to purchase the songs).  On the right side of the screen, under Quick Links, find Purchased and click it.  This takes you to the Purchased screen.  Select the Music category and find the songs that are missing.  You can filter by Not on This Computer, which may be a good way to do it in this case, since there are apparently songs that you have purchased that are not on your computer currently.
    Once you have song on the screen, click the cloud button (with arrow) to download the song.

  • TS1362 When I purchased a song on itunes, for some reason it did not download the whole song.  How can I re-download the song without having to re-pay?

    When I purchased a song on itunes, for some reason it did not download the whole song.  It quits about 1 and 1/2 minutes through the song.  Is there a way I can re-download the song without re-paying for it? 

    were you able to solve this problem??

  • What do I do if I bought a song on itunes and now when I go to play it it won't play the whole song?

    I bought a song on itunes and now when I go to listen to it it plays through about 20 seconds of the song and then it just skips to the next song. At first I thought there was something wrong with my ipod so I tried plugging it into my lap top but the same thing happens on my lap top. How do I get it to play the whole song?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Delete the song and redownload it by
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.

  • I purchased a song a few days ago and downloaded the whole song and the song will not play all the way through it only plays 23 seconds. How do I fix this problem?

    I purchased a song a few days ago and downloaded the whole song and the song will not play all the way through it only plays 23 seconds. How do I fix this problem?

    Thanks for this post. It corrected my similar issue. Note that you need to exit from/re-enter iTunes after deleting the song from your Purchased list.

  • I have added more songs to my library. Half of the library has selected ticks but when I click on any of the others to select them the whole song disappears from the list. Why and what can I do to fix?

    I have added more songs to my library. Half of the library has selected ticks but when I click on any of the others to select them, the whole song disappears from the list. Why and what can I do to fix?

    Hey Paul,
    If I understand correctly, it sounds like iTunes is not grouping the songs from a particular CD together. The cause could be something as minor as a misspelling or slight variations. For more information, see the following resource:
    Why aren't songs with the same album art grouped together?
    http://support.apple.com/kb/TS1468
    Thanks,
    Matt M.

  • HT201272 I downloaded a new album, but the first three to four songs didn't download the entire song.  How do I fix this??

    I downloaded a new album, but he first three to four songs didn't download completely.  Only part of the song is there and then is skips to the next song.

    Welcome to the Apple community.
    Have you tried deleting the problematic tunes and then re-downloading them from the purchased section within iTunes.

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