TS1424 Unable to connect iTunes Store
While I am downloading a App it is showing "unable to connect iTunes Store.....
How to solve dis problem!!
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying
Similar Messages
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what to do when unable to access itunes store? I tried logging in but it tells me I'm not connected to the internet.
You cannot use the iTunes Store of any country other than one one in which you live and have a payment method. If the Sound Cloud app is no longer available in your country's iTunes Store, then that app will not be available to you. Contact the developer and ask if they have any plans to re-release it in your country; it may have been removed due to a problem or pending update and will be reinstated at some point.
Regards. -
Hi unable to access itune store on my itunes app all my purchased songs are there
I am unable to access the store I have credit and I can access my account history but unable to connect with store to purchase more songs
Hello, rarehope.
Thank you for visiting Apple Support Communities.
I would need more information regarding exact error messages received or exactly what issue your are experiencing in order to better assist you. However, here is an article that will help you troubleshoot issues downloading media from the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H. -
HT4061 my computer unable to connect itunes server
my computer unable to connect itunes server,even itune help is also not connect to server
the massage will be "iTunes Help is unavailable because your computer isn’t connected to the Internet.in diagnostics report
Microsoft Windows 7 x64 Home Basic Edition (Build 7600)
Dell Inc. Inspiron 1545
iTunes 11.0.0.163
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00DABA000B0C13D0
Current user is not an administrator.
The current local date and time is 2012-12-12 11:43:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.0.163 (x64) is currently running.
iTunesHelper 11.0.0.163 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {A21769EE-B8FA-43A8-ACC9-8B4AC6B200C6}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {61D7CACF-EC6D-4ED3-BAE8-0FE3AC647BFF}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Dec 12 09:36:06 2012
Lease Expires: Thu Dec 13 09:36:06 2012
DNS Servers: 192.168.1.1
Adapter Name: {27D403C7-FE78-4FBE-B11B-6D449ACA2B11}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {EAB5F805-06F2-4343-AB41-C1BB2A0028F5}
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store. -
TS1368 unable to contact itunes store on my appletv however i can contact itunes on my pc
having a problem downloading movies on "appletv" however i am able to download on my pc
the appletv says "unable to contact ITunes store"I have the same problem with my 3rd gen Apple TV. I can preview iTunes movies, stream from my Mac, Airplay from my other devices but I cannot rent a movie on iTunes. Every time I try I get "Can't connect to ITunes" and "Unable to sign in". Had technical support review the problem over the phone and they agreed to send me a new one. Same problem. Interestingly enough my 2nd gen Apple TV works just fine.
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When I bought things from games, the game always show me that please connect iTunes Store to complete this trancation. I think my visa has enough money!
These are user-to-user forums, you can contact iTunes support via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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Iam getting an error cannot connect itunes store
i cant connect itunes in my iphone 4s..iam getting an error "cannot connect itunes store".i can able to use app store in my phone..iam using wifi connection..whats the problem with my phone..i disabled restrictions in settings..but still i cant access itunes store.
Try this:
Open up multitasking by pressing the home button twice.
A band of apps should appear at the bottom.
Then tap and hold the iTunes app. Close it with the red x and then reopen. -
Can't connect iTunes Store just in one mac
I can't connect iTunes Store just in my iMac but is no problem in the iPhone, MacBookAir.
Anyone can't help me, please?
ThanksHello there, Mouda27.
The following Knowledge Base article offers up some great recommendations for troubleshooting your issue with the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Here are the specifics for working with an iOS device:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Cannot connect iTunes store in my ipad2
I have problem cannot connect iTunes store in my iPad..please help me.
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
hello,
my problem is that I can't connect Itunes Store.
I tried several solution proposed on the forums.
- open port on my firewall windows 7
- desactivate it, and my ESET Nod32 antivirus
and still, no connection with Itunes on ItunesStore.
Can somebody help me ?
thanks a lot
cyrilClose your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
HT201363 i am unable to access itunes store
I am unable to access itunes store. I had to reset my icloud password, and I don't know if that affected my itunes account. is there something going on with my account. how do i know if it has been compromised?
Has anyone ever noticed that iTunes are extremely slow at resolving problems?
I keep getting emails thanking me for my patience.
At the very least I would like to know a timeframe for resolution, or a reason for the delay. Not hard really, it's basic customer service! -
help! I cannot connect Itunes store after my ipad 1 use ios5! Does anyone have a similar problem?
Same :(
Do you have any problem with apps? I can download or update apps without problem. Also no problem with podcasts, but no music, no video or movie: cannot connect to iTunes Store :( -
TS1368 cannot connect itune store after update ios 6
cannot connect itune store after update ios 6
Hello Dannard Lee,
It sounds like you aren't able to connect to the iTunes Store, or update your device to iOS 8. I would use the troubleshooting from the following article to help troubleshoot the issue, and it seems to be they may be related to one another:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Thank you for using Apple Support Communities.
Regards,
Sterling -
Why i cant connect iTunes Store but Internet can connect?
Why i cant connect iTunes Store but Internet can connect?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
"Ipad cannot connect itunes store"
My ipad2 cannot connect itunes store for about 1 week even signed out and reset network setting and also date and time setting,what should i do?
Hi Mahshid1989!
Here is an article for you about troubleshooting this issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for being a part of the Apple Support Communities!
Regards,
Braden
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