TS1424 using Windows 7 - using Micosoft Essentials Security - "itunes could not connect to itunes store - make sure you connection is active" - worked until two weeks ago -- any suggestions or ideas?
Unable to access "itunes store"
I had this problem after the last iTunes update. I closed iTunes out, and reopened it, and had no more problems with it.
Similar Messages
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I installed itunes 10.5 in my PC to sync with my ipod touch $G but it's giving me error message that itunes could not connect to itunes store..."make sure network is active and try again." I'm connected to internet though so I don't understand please help!
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I've just installed Firefox on my laptop and keep getting the message, "Windows cannot find 'c:\Program Files (x86)\Mozilla Firefox\firefox.exe'. Make sure you typed the name correctly, and then try again." I get this message whenever I either try to open it from the Start menu or from the desktop icon. I've never gotten it to work and even uninstalled it and then redownloaded it and still cannot get it to open. Any help would be greatly appreciated!!!!
Are you installing from the official site? http://www.mozilla.com/firefox
If you use Windows Explorer (My Computer) to check that path, is the Mozilla Firefox folder there? That is the normal installation location, but I think it's worth checking.
If the folder isn't there or firefox.exe is not in it, I wonder whether some other software might be interfering. You might want to run some supplemental security scans. These two tools are highly regarded:
Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free
SUPERAntiSpyware : http://www.superantispyware.com/ -
When i try to install iTunes in my Windows 7, this error message apear "Error while writing to file: C: \ Program Files (x86) \ iTunes \ iTunes.Resources \ el.Iproj \ iTunesExtrasDownload.png. Make sure you have access to this directory." Someone help me!!
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
Itunes Could Not complete the music store request, the store may be busy,
I get the error "Could Not complete the music store request, the store may be busy, check your internet connection or try again later." I have uninstalled and reinstalled, I have complete firewall access to it and I have no clue what is wrong with it. It used to always work but it hasn't worked at all in the last several months.
hi miles4!
Could Not complete the music store request
are you getting an error message number with that message? (i was thinking that the message itself looked a bit like the message that comes with the -50.)
love, b -
I thought I would restore my iphone so I backed it up and everything it backed up fine.
It will put the firmware on the phone fine it also syncs but it come up and says warring it didn’t sync the number of apps. Then I press ok then I get this.
iTunes could not sync information to the iphone because a connection could not be established to the iphone
When I re plug in the I phone in it shows it the data synced but it’s all other
It’s just a 8 gig I phone
I up dated to windows 7 so I thought that was it so I tried it with windows xp the same thing happened
And the newest I tunes would a older I tunes workI thought some screen shots may help
The first one is at it syncs you can see at the bottom the apps are green and the other is yellow like it should be.
this one is after it syncs and the frist Warning notice the other now
warn #2
warn #3
and the i phone -
iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes. When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'.
Please tell me how I fix this problem.
ThanksYes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?
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Error: iTunes could not sync information to the iPod because a connection..
I am getting this error window almost every time I sync my iPod Touch to iTunes. A few seconds after connecting my iPod to my computer via USB, an error window pops up saying: "iTunes could not sync information to the iPod "name" because a connection could not be established to the iPod; OK button".
Well, my iPod IS connected via USB cable, sync starts, and after I click OK in the error window, sync continues, and at the end everything seems to be fine, all my podcasts, songs, mail, calendars, etc. seem to be there fine.
Any idea what is causing this error window to pop-up and how to solve this problem?
See system specs below.Chiming in as well, having the same issue with my first gen iPod touch, only started happening after update to 3.0.
Hopefully this fixed when 3.1 comes out, everything seems to work fine (in fact, syncing immediately after the first sync produces no errors, only seems to happen after disconnect / reconnect) -
cant sync iphone with imac - don't use icloud just direct connect - worked fine until a couple of weeks ago. Any ideas?
1. Apple has removed sync services in OS X Mavericks. Therefore, you cannot sync Outlook 2011 with Contacts or Calendar.
2. Apple has removed the ability to sync through iTunes in OS X Mavericks, so that, even if you use Contacts and Calendar on the Mac, you can only sync them with your iPhone through iCloud, thus exposing all your contacts and calendar information to the mercies of the Web.
3. Microsoft does not not support CalDAV and CardDAV in Outlook, so there is no way to sync directly through iCloud, except perhaps by setting up a Microsoft Exchange account.
4. Apple makes it extremely difficult (virtually impossible) to revert to a version of OSX that is earlier than OS X Mavericks once Mavericks is installed.
In short, we are screwed and neither company seems to care. -
Attempting to purchase music on ITunes Store which I have done for years, now get message "your request could not be completed, make sure your computer date is correct and computer accepts cookies from ITunes Store." I have changed nothing. Of course the date and time are correct and my browser accepts cookies.
Now the apple support team won't even e-mail me back. Not even saying no. This is rediculus.
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Please help. I changed my apple id password and now cannot use facetime and my icloud continues to prompt me for my password and I continue to give it but, I repeatedly am prompted for the password unless I cancel the icloud. I have tried changing my password back to the password I had before and this did not work. I have tried to use another e-mail address for facetime and had verified that e-mail address and this did not work. I do not know how to fix this problem. I have thought about changing my apple id but am not sure how I would be able to carry over the same credit card number to the new apple ID. I loved my Mac book Pro because I could facetime my boyfriend while I am working away and now I cannot. I am starting to hate Mac.
The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.
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"itunes could not connect to the itunes store" on 3gs
hi im haveing the same problem i got a replacement iphone 3gs 16gb from vodafone and i backed everything up so im trying to activate it andf it comes up with the message 'itune could not connect to the itunes store make sure network connection is active and try again
i have ddone the run diganostics test here are the results
Microsoft Windows Vista Home Premium Edition (Build 6000)
HP-Pavilion KA773AA-ABU g3200.uk
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number XXXXXXXXXXXXXXXX
Current user is not an administrator.
The current local date and time is 2010-10-06 23:12:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
The drive J: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {971AB996-93E1-4B10-8A7D-E97FAADC24BB}
Description: T-Mobile UK
IP Address: 178.107.39.239
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 149.254.230.7
149.254.230.7
149.254.192.126
Adapter Name: {114E311E-6CE2-404C-9BC3-B537B8F2651C}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: T-Mobile UK
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-09-20 21:09:27.
** Device Connectivity Tests **
iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
iPhone, iPhone 3GS running firmware version 4.0.2
Serial Number: XXXXXXXXXXX
** Device Sync Tests **
Sync tests completed successfully.
<Edited by Host>"iTunes could not connect to the Music Store. The
connection was reset.
Make sure your network connection is active and try
again."
I wasn't getting this message yesterday, and my
network connection is most certainly active. This is
a problem plaguing every iTunes user I know, PC or
Mac. What's going on here?
I have tried on two consecutive evenings (15th and 16th) to purchase a song. I have purchased many songs from the iTunes Music Store over the past year. iTunes 6 has been installed for over a month and I have purchased songs since that installation. I have connected to the iTunes Music Store and can search and see results and information, but cannot get to purchase the song I have selected, or others that I find. When I select the "buy song" button I get the following message:
"iTunes could not connect to the Music Store. An unknown error occurred (-9807). Make sure your network connection is active and try again."
Network connection is active. I can begin a new search and certainly by submitting this my network connection is active. Anyone else have an idea for us ? There was a security update recently that I downloaded. I wonder if this has changed things. I have checked my KeyChain and repaired some discrepancy using KeyChain First Aid, but this did not resolve the issue. -
Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
Itunes could not contact iPod update server ...not connected to internet
Please help. I have: Win XP Pro, SP2; itunes 7.0.1.8. iPod ver. 1.1 5G Video iPod. Am getting error: "itunes could not contact the iPod update server because you are not connected to the Internet."
But I am connected to the internet, and can download podcasts and access itunes store. But I cannot download ipod ver. 1.2, and thus I assume this is the reason that I am getting incomplete syncs on video podcasts.
I have followed the Apple site's recommendation to ensure the LAN settings button is set to "Automatically Detect Settings" but I still get the error.
I have uninstalled itunes and reinstalled it again; still getting error. I have disabled my firewall; still no luck.
I welcome any help, please!! Thanks.
PC Windows XP Pro
PC Windows XP Proreplying to dave2007
I have been trying for 3 hours to make this work -- I've checked the box and tried; unchecked the box; rechecked, rebooted and tried ... you get the picture.
hmmmm.
by any chance, are you using a proxy? in the context of Store connections, i've seen a problem with a proxy cause a connection issue, even though the network diagnostics looked perfectly clean.
working on that theory, if you are using a proxy perhaps try the techniques from this document:
iTunes for Windows can't access the Internet if proxy settings are incorrect
or perhaps just try to see if the connection to the update server goes through if you if you try this without the proxy. -
I have attempted all of the above suggestions and am still receiving the same error message. I have also turned my internet security off and have received the same message. I am using a dongle for my internet, would this make a difference?
Okay I haven't been able to update my iPhone ever since I updated my iTunes to the 8.0 version either! I just followed your instructions and changed the setting on my control panel and then asked to update and it started updating and after about 10 seconds it popped up with the same message that iTunes could not contact the iPhone software update because you are not connected to the internet. Check back or try again later or whatever. So I went back to the Internet Connections to make sure that my changes saved and they did but it still will not update my phone...this is soooo frustrating!!!! Please help!
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