TS1424 We're sorry to say goodbye Dear Efraín, Unfortunately, iTunes let us know that they were unable to bill your account through your iTunes subscription, and we are canceling your membership, effective Sunday, November 11, 2012. If you have any bil

I dont know what happen

Hey Bing:
Clearly the message hasn't trickled down to Adobe support. After purchasing Captivate, and trying to register now I'm locked out of my accoun entirely-- including all my files on Creative Cloud!! I just spent a the better part of two hours dealing with this exact same issue as the orginial poster (creative cloud login issues... likely due to an old email address floating around). Here's my favorite gem:
Khalid: I have checked the information and see that I am unable to reset your password and login to subscription service in this case I will go ahead and escalate this issue to our concern team who will reset and get back to you within 24 to 48 hours
Jeff: great. can i get a case number so i can follow up with billing / otherwise track this issue
Khalid: Once you close this chat you can login to your Adobe account after some time like 20 minutes later to view the case number
Jeff: how am i supposed to login exactly?
Khalid: If you are able to login to your Adobe account then you can login to Creative Cloud
Jeff: Khalid, that's what we've been trying to do
Jeff: if i could login we wouldn't have anything to escalate
Khalid: Yes, that is correct since you are unable to login I will escalate this issue to next level they will check and get back to you at the earliest
Jeff: got that. now how do i get this case number?

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HT201210 My iPhone 4s 16gig Verizon and I just recived an new update alert tonight Sunday November 4th 2012 ..

My iPhone 4s 16gig Verizon and I just recived an new update alert tonight Sunday November 4th 2012 ... I started the scheduled update... But, now won't finish the latest update? I shows on the iPhone screen...( the iTunes button and a USB Plug...)   The iPhone is plugged into the USB connector on my Macbook Pro 2.5 ghz Core i7 Software version 10.7.5.
I have tried re-plugging and a different USB port and a different cable... but still, the same error condition exists ...   It instructed me to restore my iPhone ~ I execute Restore.... it tries to restore but also errors out on that ~ stating it can't be restored... [error code 3014]
I can't use my phone ~ that is the only phone that I have.

My iPhone 4s 16gig Verizon and I just recived an new update alert tonight Sunday November 4th 2012 ... I started the scheduled update... But, now won't finish the latest update? I shows on the iPhone screen...( the iTunes button and a USB Plug...)   The iPhone is plugged into the USB connector on my Macbook Pro 2.5 ghz Core i7 Software version 10.7.5.
I have tried re-plugging and a different USB port and a different cable... but still, the same error condition exists ...   It instructed me to restore my iPhone ~ I execute Restore.... it tries to restore but also errors out on that ~ stating it can't be restored... [error code 3014]
I can't use my phone ~ that is the only phone that I have.

I want to cancel my membership- effective now. Please ensure this is completed ASAP. DO NOT charge my Credit Card again! Thanks in advance. V/R, Hope Snead

I want to cancel my membership- effective now. Please ensure this is completed ASAP. DO NOT charge my Credit Card again! Thanks in advance.
V/R,
Hope Snead

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Within redbox I can not click on a movie and get information about it, instead I get an error message that says that the situation may be temporary. yet i keep having the same problem. Do you have any idea how to fix the problem?

Within redbox I can not click on a movie and get information about it, instead I get an error message that says that the situation may be temporary. yet i keep having the same problem. Do you have any idea how to fix the problem?

Did you delete all receipts with iDVD in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/ folder before installing the new copy? If not then do so and delete the new application also.
Click to view full size
Then install iPhoto from the disk it came on originally and apply all necessary updaters: Apple - Support - Downloads
OT

Hello Mac Friend, do you have any idea the compatible of 1333Mhz 16GB ecc module for MacPro late 2012 ?

Hello Mac Friend, do you have any idea the compatible of 1333Mhz 16GB ecc module for MacPro late 2012 ?

You can spend months developing the expertise to choose exactly the right modules for a one-off purchase of RAM for your Mac.
Or you can deal with a Mac-centric Vendor who already knows this information and will provide the correct modules for your exact model Mac, and stand behind them, for about the same price. Deal with Vendors who say:
"It works in your Mac,
or your money BACK."
In the US, OWC (at MacSales.com) provides good support
Many readers recommend crucial, I personally do not.
I do most of my business with DataMemorySystems.com, as they tell you exactly what they are sending and have slightly better prices than OWC.
If you are in another part of the world, please respond with what markets are available to you and readers can make additional recommendations.
EDIT: 16GB DIMMs for this Mac are Registered DIMMs, and are subject to special rules:
They do not mix with other sizes AT ALL.
At most 3 modules of this size can be installed on each SIDE (6 total on the 8-core and 12 core)

Do you have any ideas why Motion 5 would run slow on a computer? I have an Imac with 8Gigs of ram, and plenty of hard drive space, but it still gives me the beach ball when I add a few lights and effects. I'm at the end of my rope.

Do you have any ideas why Motion 5 would run slow on a computer? I have an Imac with 8Gigs of ram, and plenty of hard drive space, but it still gives me the beach ball when I add a few lights and effects. I'm at the end of my rope.

You probably don't really need 1080 at 60 for your finished projects but since you're just starting out with Motion, you need to lower your expectations. A long way. 1080 is about 2 million pixels per frame, DV is only about 400,000. That's not just five times as many pixels for the Mac to track; everything in video is exponential.
Explore the training tutorials available by Mark Spencer. You will get an idea of how his super powerful machine reacts with the software.
Adding a light roughly doubles the processing time over flat scenes. Two lights increases processing again. Reflections require processing the lights and then calculating the reflections so add another quarter of the time required for flat scenes. Add camera movement, motion blur, and depth of field and you need exponentially more processing time for every frame. The preload of renders into RAM is one of the cooler features of Motion, as comapred to After Effects, but that takes tons of time, to.
Try working in ye olde DV resolution for a few days. Get to know the software's limitations and what gets imposed by your Macintosh. Step up to 720p/30 and see how things slow down.

Please help me how can i make my app store because when i open it it says cannot connect to iTunes please if you have any helpful solution inform me

Please help me how can i make my app store because when i open it it says cannot connect to iTunes please if you have any helpful solution inform me

Try reset all settings
Settings>General>Reset>Reset All Settings
Note: Data will not be affected but settings for Wi-Fi, FaceTime, Message, Home Sharing will be reset
Message was edited by: Diavonex

I've uploaded Acrobat XI Pro and it freezes when I'm using it. I uninstalled and re-installed. When I login, it says that it is unable to validate the account and has an option to use the trial. How do I fix this?

I've uploaded Acrobat XI Pro and it freezes when I'm using it. I uninstalled and re-installed. When I login, it says that it is unable to validate the account and has an option to use the trial. How do I fix this?

This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Hello my name is jose quant, and let me know how I can use CAMERA RAW adobe bridge because the bridge use and want to open a camera raw image, I get a message that says: MAIN BRIDGE aplicaion NOT ACTIVATED. BRIDGE REQUIRES A PARTICULAR PRODUCT HAS BEGUN A

Hello my name is jose quant, and let me know how I can use CAMERA RAW adobe bridge because the bridge use and want to open a camera raw image, I get a message that says: MAIN BRIDGE aplicaion NOT ACTIVATED. BRIDGE REQUIRES A PARTICULAR PRODUCT HAS BEGUN AT LEAST ONCE TO ACTIVATE THIS FEATURE. I wonder what that means?
I use a lapto (windows 7) 64-Bit operating system.
Thank you,
my email is: [email protected], if you send me the answer to my query

You need to activate Photoshop.
Mylenium

I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem?

I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem? I've copied the logs that I found for each kernel panic that still have the message logged. Please help if you can, I have read some of the other comments and perhaps it has something to do with my anti-virus software being on at start up. I have copied the log here. Any advice will be welcome.
Interval Since Last Panic Report: 665204 sec
Panics Since Last Report:          8
Anonymous UUID: D6DCC90D-A5CA-4BBE-A435-3E64A512A51B
Sat May 26 07:23:05 2012
panic(cpu 3 caller 0xffffff80002b4f36): trying to interlock destroyed mutex (0xffffff801a489be0)
Backtrace (CPU 3), Frame : Return Address
0xffffff8160313b00 : 0xffffff8000220792
0xffffff8160313b80 : 0xffffff80002b4f36
0xffffff8160313b90 : 0xffffff8000227e68
0xffffff8160313bd0 : 0xffffff7f80d14250
0xffffff8160313c20 : 0xffffff7f80d14f73
0xffffff8160313cc0 : 0xffffff800059a237
0xffffff8160313d00 : 0xffffff8000586cbf
0xffffff8160313d20 : 0xffffff800057e6e3
0xffffff8160313df0 : 0xffffff800057ed06
0xffffff8160313e20 : 0xffffff8000583c52
0xffffff8160313e70 : 0xffffff8000583d05
0xffffff8160313e90 : 0xffffff80005358b4
0xffffff8160313ef0 : 0xffffff80005367c3
0xffffff8160313f30 : 0xffffff8000536897
0xffffff8160313f60 : 0xffffff80005ccfe8
0xffffff8160313fb0 : 0xffffff80002da5e9
      Kernel Extensions in backtrace:
com.intego.iokit.VBX6NKE(1.0)[211D5E46-3E43-C5DC-9C6A-8C3FFF0F4493]@0xffffff7f8 0d11000->0xffffff7f80d1bfff
dependency: com.apple.iokit.IONetworkingFamily(2.1)[2FCC16E1-34AB-3908-98BD-CCBFA56FFDCE]@0 xffffff7f809b7000
BSD process name corresponding to current thread: iStatLocalDaemon
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 69777074610
last loaded kext at 58265763561: com.intego.iokit.VBX6NKE            1 (addr 0xffffff7f80d11000, size 45056)
loaded kexts:
com.intego.iokit.VBX6NKE            1
com.intego.iokit.BehavioralKext            1
com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
com.intego.kext.VirusBarrierKPI            10.6.8
com.globaldelight.driver.BoomDevice            1.1
com.huawei.driver.HuaweiDataCardACMData            4.2
Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 12 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0606, 0xfa140000 / 5
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0606, 0xfa141000 / 9
USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfa141100 / 8
USB Device: CanoScan, 0x04a9 (Canon Inc.), 0x1904, 0xfa141200 / 6
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: HUAWEI Mobile, 0x12d1 (Huawei Technologies Co., Ltd.), 0x1001, 0xfd130000 / 5
USB Device: My Passport 070A, 0x1058 (Western Digital Technologies, Inc.), 0x070a, 0xfd140000 / 6
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Immediate suspects are the additions you added to you rsystem that installed kexts (drivers). From above,
com.intego.iokit.VBX6NKE            1
com.intego.iokit.BehavioralKext            1
com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
com.intego.kext.VirusBarrierKPI            10.6.8
com.globaldelight.driver.BoomDevice            1.1
com.huawei.driver.HuaweiDataCardACMData            4.2
Two experiments you can try.
1. Boot in safe mode and see if you can shut down normally. All thise additions won't be running in safe mode so this test would indicate it is one of them causing the problem.
2. Uninstall all the intego VirusBarrier stuff. That's my first guess and the troublemaker.

The battery for my Macbook Pro 13 "has only 121 cycles and is not charging anymore, my Mac is telling me that it is necessary to exchange it. You have any tips for me to find out what might be happening with my battery?

The battery for my Macbook Pro 13 "has only 121 cycles and is not charging anymore, my Mac is telling me that it is necessary to exchange it. You have any tips for me to find out what might be happening with my battery?

Guys, i am actually trying using a solution provided by the article shared by dominic23,
It says "Another option is to get an ionizer to help the atmosphere in the workplace be more conductive and pull charges away from contact surfaces, including yourself."
So in my home, we have such device that could clean the air using ion, and i am using it in my room...
Result: BANG!!! The electric shock on my macbook has gone!! I don't really care about physics but somehow it works! You guys should give it a try.
Thanks again dominic23

HT201401 Sleep/Wake button is not working. Do you have any suggestions how can I fix this?

Hi, I bought an iPhone5 in Sydney on 17 Sep 2012 (through Apple online store-Weborder no. W425361396) while I was studying there. Now I already went back to my home country (Thailand). And I got a problem with my iPhone5. The Sleep/Wake button is not working. Do you have any suggestions how can I fix this?
Looking forward to hear from you.
Best regards,
Apiradee

You will have to return the iPhone to Australia .The iPhone warranty is not international .
Warranty and service is only provided in Country of original sale
You could try a reset followed if required by a restore initially with backup and then again if required as new
If that makes no difference it will be a hardware issue and you will have to return it to Australia

I want to sterilize the photo CR2 batteries for surgical use. Do you have any specifications?

I want tot sterilize the phot CR2 batteries for surgical use. Do you have any sterilization parameters?
I would like to sterilize these in a low temp Sterad, but I will need data that supports the ability to do this.

Sorry this is out of our support scope.

When i try to log into my app store and iTunes and the message keeps coming up saying review your account what does this mean and what should i do

i just got my mac book pro and i am trying to log into my app store and iTunes and i try to log in and it keeps saying you need to review your account what does this mean and what should i do

Please provide the full text of the message and describe at which point in the login progress it is displayed.
In the meantime, make sure you're logging in with the same Apple ID and that the new computer is authorized with that iTunes account.

When i search via mozilla i now have to go via mystart incredimail, which i thought i had uninstalled long ago, do you have any association with incredimail and is is now part of mozilla firefox 4 ?

Question
when i search via mozilla i now have to go via mystart incredimail, which i thought i had uninstalled long ago, do you have any association with incredimail and is is now part of mozilla firefox 4 ?

Hmmm, Norton extensions are broken again in Firefox 4.0.1. It seems that Norton didn't allow for Firefox 4.0 security updates when they updated their Firefox extension for Firefox 4.0. Norton says they'll have a fix in two weeks. A Norton user posted a fix in this forum thread.
http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-not-compatible-with-FF-4-0-1/td-p/442788

TS1424 We're sorry to say goodbye Dear Efraín, Unfortunately, iTunes let us know that they were unable to bill your account through your iTunes subscription, and we are canceling your membership, effective Sunday, November 11, 2012. If you have any bil

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