TS1424 What do you do when you get an error message that says "Network connection has been reset"?
I tried to purchase a song through iTunes just now, and received the above error message about the network connection being reset. I also can't download to iTunes several Apps that have been purchased on my iPad and iPhone. I am using a PC with Windows 7. Thoughts? Thank you.
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.
Similar Messages
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I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.
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When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?
This is asked and answered many time each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again. -
I get a message that my network connection has timed out while trying to update my iPhone on iTunes. Has anyone else had that problem and if so what solutions have you found? I was told to turn off my firewall and/or virus protection while updating but am nervous about doing that for obvious reasons. I'm also disgusted with Apple not providing free tech support.
See this article about the ports that have to be open during the update process. iTunes has to contact Apple during the download. iTunes for Windows: Troubleshooting security software issues
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I keep getting an error message that says "The administrator has set policies to prevent this installation" when I try to install iTunes. I have tried everything on the website. When i try to remove the components of iTunes I get the same message. How can I download iTunes?
Let's try something relatively simple. Download and save a copy of the installer to your hard drive (don't run the install on line and don't start the install just yet):
http://www.apple.com/itunes/download/
Now right-click on the iTunesSetup.exe (or iTunes64Setup.exe) that you downloaded and select "Run as administrator".
Does that go through any better for you? -
After installing the latest version of ITunes I get an error message that says this application has failed to start because MSVCR80.dll was not found. how do I get Itunes to start working again?
See... Unable to install or open > http://support.apple.com/kb/TS5376
Also See this User Tip by turingtest2
https://discussions.apple.com/docs/DOC-6562 -
For the past 2-3 months everytime I connect my iPhone or iPod touch to my laptop to update the software through itunes I have issues. I have tried download and install option and the download only option. When the progress bar gets to 100 % downloading and switches to start to install I get an error message that says something like connection issue/timed out/network something. My internet is working so what am I doing wrong when I didn't used to have this problem?
I've been getting timed out for 2 days now, what finally worked for me was not plugging the phone into the computer and just doing the update through my wifi, worked perfectly, took less than 15 minutes
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After resetting my Apple ID password I still am getting the message that my Apple ID has been disabled...how to reset my Apple ID?
Thanks!Try this...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy and your ID is still diabled...
Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I am running on Windows 7 platform. I tired to download the latest Firefox 4 release. Each time, I get the message that "there is an error on line 20 in Java script Chrome that is preventing the download from continuing. I've run Fox in safe mode & still get the same message.
Your More system details list shows that you use Firefox 4:
*Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0
Are you trying to (re)install Firefox 4 or do you get that error if you start Firefox?
Do a clean (re-)install:
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0: http://www.mozilla.com/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
If that still doesn't work then create a new profile as well.
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
HELP
I responded in your other thread. To reply to a post click the Reply button at its lower right to open up a place where you can type:
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can't re load itunes either
Hi sharonstampsalot,
Welcome to the Support Communities!
The article below may be able to help you with this.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
I hope this information helps ....
- Judy -
TS1424 network connection has been reset
having trouble downloading songs from itunes on my computer. I keep getting an error that reads "network connection has been reset".
I'm sorry i can't be of help but i can relate because I'm having the same problem.
The error message occurs when I login to buy music and says:
"We could not complet your iTunes Store request. The network connection was reset. Make sure you network connection is active and try again."
I'm having no internet problems at all... maybe this error is due to the recent patch/update? i bought music a couple days ago and was fine, and now I can't log in. HELP! -
What do I do when I get an error message: Could not write value ManageLLRouting to key\SYSTEM\CurrentControlSet\Services\BonjourService\Parameters. Verify that you have sufficient access to that key, or contact your support personnel?
See Troubleshooting issues with iTunes for Windows updates for general advice.
For "Could not open key/write value" errors when reinstalling try b noir's user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\
[LongStringOfLettersAndNumbers]" error messages when installing iTunes for Windows but apply it to the branch in question.
In this thread the OP found their AV solution appeared to be blocking access to the registry.
tt2 -
I downloaded an album and one single that I purchased just fine and then purchases another single and I keep getting an error message that says, You don't have enough access priviledges. What can I do to get this song? I am just going to have to ask for a refund and forget it?
What version of iPhoto do you have installed? Is if one of the versions shown as not compatible in this screenshot?
If it is then go to the App Store and download iPhoto 9.5. It will be free if you have an iPhoto 9 or later verson currently.
OT -
When I tried to download the new version of firefox I get an error message that says "your computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment. When I try to uninstall in the control panel, the same message pops up.
If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.
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