TS1424 what is "an unknown error occurred (4002)?

I am trying to get my Itunes match to work and this message comes up.
any ideas?

Can try turning iTunes Match off and then if you have Genuis on turn it off - then turn itunes match back on
Hope it helps

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    Can try turning iTunes Match off and then if you have Genuis on turn it off - then turn itunes match back on
    Hope it helps

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    Hi All,
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    file://localhost/Users/kandi/Desktop/Screen%20Shot%202012-07-13%20at%202.37.57%2 0AM.png

    I get this error also. It is getting quite annoying. I tried contacting support and this is what they sent me:
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    Didn't help me... maybe it will work for someone else.
    Message was edited by: akakyliente

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    2) My itunes turns itself on automatically when it knows it needs to match; then the icon starts jumping up and down when the error occurs, distracting me from whatever I'm doing about ever 15 minutes at times.
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    Found a potential solution here:
    https://discussions.apple.com/thread/4332757
    Gsleeroy
    Re: error 4002 in itunes match do you have a solution? 
    Sep 23, 2012 10:08 AM (in response to matracaelcan)
    Hi All,
    I had this problem today myself, and was frustrated repeatedly by the '4002' error.
    I have literally just fixed the issue by doing the following steps:
    1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
    2: Return to the 'Store' tab and select 'Update Genius'
    3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
    4: iTunes Match will now go through the motions and should succeed!
    I hope this helps

  • TS1424 an unknown error occurred (4002)

    I am setting up my new iMac. I used time machine to migrate from my old iMac. My iTunes works fine until I tried to use "update Match". It runs until it is almost completed and then you get the error (4002)

    Can try turning iTunes Match off and then if you have Genuis on turn it off - then turn itunes match back on
    Hope it helps

  • What is "An unknown error occurred (5002)" in iTunes for Mac

    For the last few days I'm getting this error when I try to update an iPhone/iPod app in my Applications folder. When I click on the Update Available button I get the aforementioned error. Does anyone know what this means and/or better yet how to get rid of it so I can download the updated app.?

    I get this error also. It is getting quite annoying. I tried contacting support and this is what they sent me:
    "First, make sure you're using the latest version of iTunes. It can be downloaded free of charge from the iTunes website:
    http://www.itunes.com/download
    Certain types of software can cause conflicts and prevent iTunes from connecting to the iTunes Store properly, even if the software appears to be configured to allow iTunes access. This can include firewall, virus-protection, and web-acceleration software.
    If the error message persists after you upgrade iTunes, you can pinpoint which software program is the source of the block in the connection by using the MSCONFIG utility on your computer. For detailed instructions, please refer to the following article:
    Using MSCONFIG to troubleshoot conflicts in Windows Vista
    http://www.info.apple.com/kbnum/n305415
    In addition, if you are connecting to the Internet via a local area network (LAN), your router might have firewall settings that may interfere with your downloads and produce this error message. I suggest removing the router from your computer's connection and then connecting your computer directly to your modem. For assistance with settings for your router or modem, you may need to contact the manufacturer.
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    phobos.apple.com.edgesuite.net
    If you require more in-depth assistance, you may wish to consider calling Apple technical support. A representative will be able to tell you about Apple's complimentary and fee-based support options and can help you determine which option might be most helpful in this case. You can reach AppleCare technical support at 800-APL-CARE (800-275-2273). Help is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. "
    Didn't help me... maybe it will work for someone else.
    Message was edited by: akakyliente

  • An unknown error occurred (4002).

    Been getting this all morning when trying to update iTunes Match, tried logging out and back in, restarting iTunes, nothing. Using iTunes 10.7 on a MacBook Pro...
    Anyone else with this issue?

    Hi, Keely
    Your note really helped me.  But when I tried to update Genius I got the error 4002 error message again.  So maybe the best procedure (for people who have this additional problem) is to add a step.  This worked for me!
    Store > Turn off iTunes Match
    Store > Turn off Genius
    Store > Update Genius (let it run + finish)
    Store > Turn on iTunes Match (set it going and it should work properly)

  • We could not complete your iTunes Store request An unknown error occurred (4002)

    Anyone knows what it means?

    It's an error with Genius, iTunes match.
    Store > Turn off iTunes Match
    Store > Update Genius (update and wait for it to complete)
    Store > Turn on iTunes Match
    Should work.

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