TS1424 what to do if i have forgotton the answers to my security questions when purchasing

what to do if i have forgotton the answers to my security questions when purchasing

You will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • HT201363 i have forgotton the answeres to my security questions

    could you please help me i have forgotton the answers to my security questions

    Hi there jonesrich,
    You may find the information in the article below helpful.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    -Griff W.

  • TS2446 I have forgotton the answers to my security questions. Help!

    My iTunes password is correct but they wanted further verification( probably b/c new device) and I have forgotten the
    Answers to my security questions! I answered wrong to many times! Now what?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT1920 What if I have forgotten the answers to my security questions

    What if I have forgotten the answers to my security questions?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101343)

  • I have forgotten the answers to my security questions. How can I purchase songs on iTunes? I have reset my password but it sitll requires that I answer the two questions because I have not made purchases on this computer. What can I do?

    I have forgotten the answers to my security questions. How can I make a purchase on iTunes? I have reset my password but for some reason iTunes still asks me to answer the two security questions. Help me!

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • What do I do if I forgot the answer to my security questions?

    What do I do if I forget the answer to my security question?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT5312 What should i do if i forgot the answers of my security question?

    What should i do if i forgot the answers of my security question?  I

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT201363 Dear Reader  I have forgotten the answers to my security-questions. So it says that i will get an e-mail to reset my questions, but i have not gotten an e-mail? So i tried it again (after a month) and it still doesen't work. I really need to know

    Dear Reader
    I have forgotten the answers to my security-questions. So it says that i will get an e-mail to reset my questions, but i have not gotten an e-mail?
    So i tried it again (after a month) and it still doesen't work. I really need to know what's wrong :/
    Thank You for helping me

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • What do I do if I forget the answer to my security question?

    What do I do if I forget the answer to my security question?

    Look at the suggestions in this user tip. If you do not have a rescue email address, see the instructions for contacting iTunes support. That will be the only way that you can reset the questions.
    https://discussions.apple.com/docs/DOC-4551

  • Okay, so I have forgotten the answers to my security questions

    I have forgotten the answers to my security questions! Now,  I can't make purchases in the App Store. How do I recover my answers, so I can then change them!!

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96191)

  • I have my Apple ID and Password but have forgotten the answers to my security questions, how do i reset them ?.

    Hello i need some help, tried to ring the support desk but closed.
    I have my apple ID and password but have forgotten the answers to my security questions. When i log into my Apple ID i get the same questions again to answer but do not have the answers. How do i reset them ?.

    1)  Apple ID: All about Apple ID security questions
    If necessary
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT1920 What do I do if I forget the answers to my security questions?

    What do I do if I forget the answers to my security questions and can't purchase items from the iTumes store on my laptop?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105212)

  • HT201303 i have forget the answers of my security questions , how to reset them, thank you

    i have forget the answers of my security questions , how to reset them, thank you

    i have forget the answers of my security questions , how to reset them, thank you
    iPhone

  • I have forgotten the answers to my security questions. The emails apple is sending to reset this is not reaching me. I want to change my password. how do I go about it?

    I want to change my password. how do I go about it? I have forgotten the answers to my security questions. The emails apple is sending to reset this is not reaching me.

    Hi ...
    Check your junk mail folder just in case.
    If it's not there, contact Apple for assistance with your security questions > Contacting Apple for support and service

  • I have forgotten the answers to my security questions, how do I find them?

    I have forgotten the answers to my security questions, how do I find them?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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