TS1424 why are they charging me for purchases i didn't do on the apple iTunes store ?

why are they charging me for purchases i didn't do on the apple iTunes store ?

You haven't made any purchases, including in-app purchases and app subscriptions ? If not then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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There are a few tv shows that played this week that are not available on itunes from tnt. Why are they not available for download.

There are a few tv shows that played this week that are not available on itunes from tnt. Why are they not available for download. We watch these each week, and I have checked to be sure that there was actually an episode this week, and there was.

Under other "sync-able" players, there's usually the "Sync only checked items" radio button. Not for the 2.0 Apple TV. There's no option, but acts as though that option ("sync only, etc...") has been selected. Figured it out after an hour of walking back and forth from my Mac to the TV. Argh.
Try it. De-select the shows, sync the AppleTV and look under the "TV Shows" and the one's you've unchecked will not be there.
R,
the wedge

HT3702 Itunes and auto cc charges???my credit card was charged 19.99 by the apple itunes store....I have no purchases in my history....how do I cancel this transaction? and why is it on there....how do I find out?

Itunes and auto cc charges???my credit card was charged 19.99 by the apple itunes store....I have no purchases in my history....how do I cancel this transaction? and why is it on there....how do I find out?

You've checked the purchase history on your account via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
There are instructions on this page for viewing / managing / stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
If nothing shows on your iTunes purchase history (you don't have a Mac and have any purchases in the Mac App Store), and you only have the one account, then you should contact your card issuer.
If something does show on your history but you didn't buy it, and nobody else has access to your account or devices and made the purchase, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why is no season pass available for Big Bang Theory Season 6 in the Australian iTunes Store?

Season 6 of The Big Bang Theory is now showing in the Australian iTunes Store. So far only one episode is available.
Where the "Buy Season Pass" button usually is, it instead says, "Partial Season". I can't see any option to buy a season pass.
Why is this? What does "partial season" mean? If I buy the one episode available, will I later get the option to "Complete" my season? Will the full season eventually be available?
Thanks anyone for any light you can shed on this.

You would have to ask whomever holds the U.K. distribution rights to the show.

HT1349 Why are you Charging me for thing I haven't Got ?????

Why are you all charging me for COINs I have Not Gotten Whats UP !!!!!!!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Hi guys will i pay taxes for a MacBook Pro of I went the apple retail store not the online one ?

Hi I wanted to buy a macbook but I have a question will I pay taxes on it if I went the retail store itself ? Because I heard that there are taxes for the online store

Depends where the store is located. if it is in a state or country with no sales tax then there will be no sales tax. If it is located in a state or country with sales tax there will be sales tax.

I am new to mac. just purchaased it 3 weeks ag along with MS office for mac, i notice that all my outlook email are in this finder folder, can i delete these email files from this location? why are they there anyway?

I am new to mac. just purchaased it 3 weeks ag along with MS office for mac, i notice that all my outlook email are in this finder folder, can i delete these email files from this location? why are they there anyway?

Cherry63 wrote:
I am talking about the icon on the docking row, that's the guy with the smily face. When you click on him it brings up a bunch of files of what I seem to have store/created on my Imac. There are hundreds of emails and some other documents. I tried to delete a few of them when I first got the MS office but it did not like that, it said it have to rebuild oulook. Why cant i delete these files? is this Apple version of Window outlook PST files?
These file extenssions are listed as
olk14_message or even or ccontact. I wish I could send a screen print but I dont see that on the key board. Maybe I should have stuck with windows..
Oh the ...olk14_message's. Do not delete them behind Outlooks back, i.e., from the finder. Those are the various messages that you sent, received, or deleted in Outlook. They are indexed by Outlook so if you delete behind Outlook's back Outlook will get confused trying to access those messages.
You can delete them however using Outlook itself. In outlook select a mailbox (Drafts, Sent Items, Deleted Items, etc.) by clicking on the mailbox on the left. It will show you the messages in that mailbox. You can now select all or selected items in that mailbox. The click the Edit menu and select Delete. You will get a dialog asking if you really want to delete the selections. Answer "Delete" and the messages will get deleted.
The olk14_message's you are seeing are the actual messages shown the Outlook mail boxes. When you actually delete them the way I just described the corresponding olk14_message files will also be deleted.
Note Outlook's Deleted Items mailbox is where all deleted messages go when you click the Delete tool in the Outlook toolbar. Thus using the Delete tool from the toolbar does not permanently delete the messages. So if you been using that for months or years you are going to have a very large Deleted Items mailbox. And every one of those items in there is going to have a corresponding olk14_message file for that message.
So if those olk14_message files you are seeing are from the Deleted Items mailbox you can get rid of all those corresponding olk14_message files by selecting all the messages in Deleted Items and using the Edit menu's Delete.
Alternative ways to the Edit/Delete to do the permanent delete is select (all) the messages to delete and control (right) click to bring up the Outlook contextual menu and select Delete from it.
Finally if you use the Delete tool in the toolbar for messages selected in the Deleted Items mailbox you will be able to permanently delete those too. It's an exception since using the tool on the Deleted Items means there's no place to put those messages except to "oblivion".
So, in summary, using the Delete tool in the toolbar on messages in every mailbox except the Deleted Items mailbox just moves messages to the Deleted Items mailbox. But using the Delete tool on items in them Deleted Items mailbox permanently deletes the selected items in there. And only permanently deleting items removes the corresponding actual ...olk14_message files.

HT201272 I purchased three autobooks from itunes last weekend and after updating my ios to 7 they no longer appear. I looked at my purchse history and they are not showing in my purchase history. I do have the receipts for the charge. How do I restore the

I purchased three autobooks from itunes last weekend and after updating my ios to 7 they no longer appear. I looked at my purchse history and they are not showing in my purchase history. I do have the receipts for the charge. How do I restore these?

"I did make a full back up of my phone prior to updating the iOS"
Itunes content is not incliuded in the backup that itunes performs.
Audiobooks are not part of icloud and cannot be redownloaded.
You can try contacting itunes support and asking for an exception.

HT5085 I have found that at least 3 music videos that I had previously purchased are not available in my I-tunes music video list. I paid for them over a year ago, why are they not accessible, and why did they just disappear from my lists?

I have found that at least 3 music videos that I had previously purchased are not available in my I-tunes music video list. I paid for them over a year ago, why are they not accessible, and why did they just disappear from my lists?

Have you deleted anything from your iTunes library ? Have you checked to see if they are still on your computer, but not listed in your iTunes library ?
If not then do they show in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage for redownloading ? If they don't show there and others do and they are still in your country's store, then check to see if they are hidden : http://support.apple.com/kb/HT4919
If they are no longer in your store for redownloading (or you aren't in a country where music videos can be redownloaded) then you will need to copy them back from your backup of your library/downloads.

HT4009 My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't.

My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't. I can't fix it on my own apparently because I'm sent to a rather unhelpful support site.

If you mean that you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

HT4059 When purchased on iPhone why are they not showing up on my iPad

When purchased on iPhone why are they not showing up on my iPad

Have you got automatic downloads turned on in Settings > Store on the iPad ?

HT201272 Why are audio books not under purchased for download?

Why are audio books not under purchased for download?

cblampson wrote:
I know that. The question is why, when every other media that is sold on iTunes is there.
Becasue the audiobook distributors do not allow Apple do offer this.

Why is it charging me for a app i dont have anymore?

why is it chargeing me for an app i dont have anymore?

Did you forget to turn of/cancel a subscription?
iTunes Store: Purchasing and managing auto-renewing subscriptions
otherwise you are not giving us enough information to help you. You can contact iTunes by:
Apple - Support - iTunes - Contact Us

Why won't Lenovo refund my money? Why are they ignoring me?

I ordered recovery media on the 30th of July and I never received them. I am pretty sure they wrote the address wrong. They took long amounts of time to reply to my messages about not recieving the media and I ended up installing Windows 7 myself and then all the necessary software and drivers. I made it clear to them in 2 messages that they were far too late and that I didn't want the recovery media anymore and I wanted a refund instead, but they ignored both messages completely and sent me a message saying that they were going to ship it free of charge. I don't want it. I made this very clear.
Also, I can't believe the nerve of them saying 'free'. No, I paid €37, and I didn't get what I want and will not get what I want, because I paid for it to be shipped in 3-5 days like the website says, not nearly a month later. Getting it nearly a month later is a completely different service that I never paid for. I have therefore not gotten and cannot get what I paid for so I want a refund. Why are they ignoring my messages? I sent yet another message yesterday and got no reply. That is 3 messages they have ignored now.

The download is huge, 1.6GB, so it will take a while to download and if it fails, clear your browser’s cache and try again, or try a different browser.
There is nothing on the page that will prevent you from downloading it multiple times. If you are getting an error it is likely your internet connection or some internet security software or something else blocking. Did you watch the download and did it completely successfully or did it just stop?
On the page with the Try link there is a link for when you’re having problems downloading, which it seems like you are:
http://helpx.adobe.com/x-productkb/global/troubleshoot-download-problems.html
There are phone numbers for Adobe but usually it is an exercise in frustration talking to someone in India who has a script they will lead you through, not unlike what it says on the help page, just slower.
If you want to attach a screenshot you need to use the web version of the forums and copy/paste into the message, or use the camera icon at the top left.

Which version of Dreamweaver should I be learning. CS6 or CC? Why are they different?

Which version of Dreamweaver should I be learning. CS6 or CC? Why are they different? I am learning CS6 in school, I wanted to practice at home so I joined Creative Cloud. Although both versions are available, I understand that the DWCC is the most recent version and CS6 will be faded out. I'm half way through CS6 and now see there are a lot of differences in the format of CC.

Jon has the best answer here, though nancy's absolutely correct. I have seen no instruction manuals for the Creative Cloud version of Dreamweaver.
Fact is, while there are differences, if you learn CS6, Creative Cloud won't be too much of a stretch. I would suggest that there are lots of differences between Dreamweaver MX (released 29 May 2002) and Creative Cloud (released this year). So, if you're looking at an old MX tutorial, it's probably a good idea to purchase a different book and tutorial.
Dreamweaver is, essentially, a code editor. This is absolutely crucial for you to understand. It's not like Adobe's InDesign, a drag-and-drop WYSIWYG page layout tool. The Worldwide Web is entirely based on HyperText Markup Language, which is in its 4th version, with a 5th proposed and on the cusp of being agreed to. Dreamweaver started supporting HTML5 with CS 5.5 (version 11.5).
So, if what you do is go out and buy books on HTML 4, XHTML and HTML5, you will be learning what is really required in Dreamweaver. As to the Dreamweaver interface, it's a bunch of panels that can, pretty much, be ignored. If you edit in Split View, you will see your web page as you build it (but it won't really be correct unless you switch to Live View, which does not update as you edit). And you still have to check everything out in a browser (two or three would actually be good).
So, do your tutorials on CS6 because they'll pretty much give you a good enough idea about how Dreameaver CC works, but learn HTML and CSS. Otherwise, you'll find yourself hopelessly lost.
-Mark

TS1424 why are they charging me for purchases i didn't do on the apple iTunes store ?

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