TS1425 it won't disconnect   it says connected but is not showing up under devices in ITunes

I Pod is not showing up under devices in ITunes...it is connected to my MacBook Pro and it says connected ...but it is frozen...

I'm not a Mac user, but do one of the following:
> Restart your mac.
> uninstall & reinstall iTunes
> reset your iPod (if possible)
> make sure iTunes is up to date.
This is what I really know, I don't use a mac. If this doesn't help, then sorry.
Message was edited by: keeferaf

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