TS1470 I cannot get past security questions to purchase

I cannot get past security questions to purchase apps for phone

Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support

Similar Messages

  • HT5318 How to get past security questions when you cannot remember the exact answers needed.?

    How do you get new security questions and remove old security questions and get the system to recognize the new questions?  I have changed the questions but everytime the security questions appear, they are the old ones that I do not remember the exact answers to.

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Cannot get past security code on any website

    Trying to apply online to jobs and get to different sites. When the security code pops up, It says it's incorrect!... ***This is on any website, not just itunes.***

    You guys take it real easy:  You just try to humiliate the questioner.
    The same thing happens to me every time a captcha comes up.  On Yosemite (Updated recently and am very happy with it otherwise!) I can try twenty five times, I can try capital letters or small letters and other variations:  No luck.  So I start up Firefox and I get past the captcha on FIRST TRY.  The thing is I do not want to use Firefox; I am more comfortable with Safari.  This did not happen with OS X  / Safari 10.6.8. (pre-update).
    No jokes about Cataracts or new eye glasses or Alzheimer's medicine please!  At least come up with new ones!  But this is a real problem, maybe specific for some machines or something.  Essentially any captcha on any site fails to clear.  I wondered if it has something to do with some security setting; I dug through the settings, but I am only a simple pedestrian user and didn't find anything there.

  • Can't get past security questions, forgot answers

    I am trying to make purchases in ITunes app store and after putting in my password, it's asking me for security questions. I don't know the answers, I must of forgotten them, because I am putting in the correct answers and it's telling me there wrong.

    To contact Apple, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (118928)

  • HT201303 Cannot buy anything and get my security question answers

    i cannot get my security questions and buy anything.

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • TS1277 I cannot remember my security question answer to authorize my new computer.  Need help to get past this.

    I cannot remember my security question answers to authorize my new computer.  Need help to establish new ones or find the answers to the originals.
    Thanks for any help on this.

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (76299)

  • Cannot get link for contact to work.  Rescue email address is no longer valid and I cannot remember my security questions to update it

    I cannot make any more iTunes or Apps purchases because I cannot remember my security questions.  I have read online that you cannot update rescue email address (mine is no longer valid) until you answer the security questions.  I have clicked on the link for support on account management but it never opens.  I am very upset because all I am needing to do is make purchases.  Any ideas or numbers or actual links you can post in response is appreciated.

    Click here and find the phone number for your country.
    (78231)

  • HT5312 I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • How do I get past security download error

    When a patch comes through for Adobe Acrobat X1 Pro 64 it fails to install because of error 1328 that has something to do with a MS Visio file.  I have tried cleaning the installations on both sides but to no avail.
    What is a person supposed to do under these circumstances?  I cannot get any security upates to take. 
    I have also noticed that I cannot put page numbers on my PDFs even though I have the command available to do so.  When converting from a MS document to PDF, the graphics sometimes come across light and hard to read.  If I print them to Adobe PDF, the graphics come out fine.
    Please advise ASAP.  This is holding up production.
    Thanks, Craig
    [email address removed]

    I don't think the Acrobat Cleaner Tool works on Acrobat XI just yet.
    http://labs.adobe.com/downloads/acrobatcleaner.html
    Excerpt:
    Frequently Asked Questions
    What products and versions work with the cleaner tool?
    The tool supports both Acrobat and Reader versions 9 and 10.

  • How do I get new security questions if I dont have a rescue email

    how do I get new security questions if I dont have a rescue email  

    Hello marquart33,
    Thank you for the details of the issue you are experiencing with your security questions.  I found an article with some useful information if you cannot remember the answers to your security questions:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    You can find the full article here:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you continue to have issues, please contact our Account Security Team as outlined in this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT5312 Rescue Email has been hacked I cannot rest my security questions what I have to do?

    Rescue Email has been hacked I cannot rest my security questions what I have to do?

    You won't be able to change the addres until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

  • Installed premiere 12 and cannot get past sign in

    I install premiere 12 and cannot get past the sign in stage.  When I sign in it takes me back to "new project" and nothing happens.

    Id
    What computer operating system is your Premiere Elements 12 running on?
    Please try the following 12 solutions and then let us know if any of them worked for you.
    http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
    ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
    Have you gone through the usual drill questions
    1. Does the problem exist with or without the antivirus and firewall(s) disabled?
    2. Are you running the program as Administrator?
    3. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 12?
    4. Are you using a pen and tablet device instead of a mouse?
    5. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
    Have you done any uninstall/reinstall of the program yet? If not, hold off doing that until you evaluate the above.
    And, when you  uninstall/reinstall, please use the scheme
    a. uninstall the usual Control Panel way
    b. do a free ccleaner run through (regular and registry parts)
    If Windows CCleaner - PC Optimization and Cleaning - Free Download
    If Mac CCleaner - Download
    c. reinstall with antivirus and firewall(s) disabled.
    We will be watching for your progress.
    Thank you.
    ATR

  • HT2534 Please help. I keep getting asked security questions to verify my apple ID. These are NOT the questions that I chose when I started my Apple ID!

    Why do I keep getting asked security questions that I did NOT choose to verify my apple ID?  I cannot answer them and I cannot purchase from ITunes. In addition, I keep getting a message that I have to answer them because it is my first time purchasing from my computer and my son's IPOD touch. This is not the case.This is crazy because I have been purchasing from Itunes for a long time with the same apple ID on these devices! What is going on?

    It may not be particularly helpful to you but I would not be surprised if the message number 2 refers to the verification you did that attracted message number 1.
    Just a thought.

  • Hi I cannot remember my security questions

    Hi I cannot remember my security questions how do I get round that?!?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97834)

  • I cannot answer my security questions and dont know how to change them?

    I do not have a rescue email address for itunes and would like to install one but I don't understand how.
    I cannot answer my security questions and cannot purchase anything on itunes.
    Help please?

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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