TS1506 Sometimes .eml attachments open and sometimes they don't. Is there a setting to allow them to open?

I have a user that has an iPhone 4s and he cannot open emails that have .eml extensions. I have the latest iPad and we have tried two different messages with an .eml extension and one opens or is viewable when I tap to open the email and the other just shows the attachment at the bottom and when I tap the attachment I get the following message: Mail cannot open this attachment with just OK as option. Is there a setting to allow .eml attachments to open? Why would it be intermittent? THe emails are from two different people. Is it the way they are sending them?

From what I can tell a .eml file is an extension used by Microsoft Outlook. There's plenty of support for this file type on Windows & OS X but on iOS the built-in Mail app seems to have limited support for it.
There is an app on the AppStore than claims to have full support for the .eml extnesion but it's rated a 3 out of 5 so it doesn't seem to work perfectly for everyone. Check the reviews & see if it might be what you're looking for:
http://itunes.apple.com/us/app/klammer-open-eml-msg-winmail.dat/id386777877?mt=8 &ign-mpt=uo%3D4
If I may I'd like to inquire as to what kind of information your user is sending you; why is it critical that you open an .eml file?
Can the user perform a Copy+Paste of the .eml file's content into a new email to you?
Generally you get a .eml as the result of a "Forward as Attachment" using Outlook, maybe doing a standard Forward would alleviate this issue?

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TS1506 Sometimes .eml attachments open and sometimes they don't. Is there a setting to allow them to open?

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