TS1538 apple mobile device USB driver not listed in Windows 7

Installed iTunes on my son's HP laptop, but when he plugs in his iPhone 4 it is not recognized in iTunes.  I've done the following:
* Rebooted the computer.
* Tried multiple USB ports.  The cable is good because the device can charge without any problems.
* Restarted the Apple Mobile Device service.
* Uninstalled/reinstalled iTunes and all other Apple software.
* Verified that there are no Apple related devices listed anywhere in Device Manager.
* Been through all of the troubleshooting steps at this site:  http://support.apple.com/kb/TS1538
His iPhone is currently on a version less than 5.0.  iTunes is whatever is currently available from iTunes.com.
I'm stumped.  I'd love to hear some other idea.  I appreciate any and all help.

PhotoWes wrote:
His iPhone is currently on a version less than 5.0.  iTunes is whatever is currently available from iTunes.com.
That's not really helpful.
What specific version of iOS is on the device and more importantly, what version of iTunes?
Just because someone believes they are running the current version does not make it so.

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