TS1538 I do not have the Driver folder in this folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support like it says I should and myApple Iphone appears in Portable Devices. I tried uninstalling the driver and reinstalling it.
I do not have the Driver folder in this folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support like it says I should and my Apple Iphone appears in Portable Devices only, not in Universal devices. I tried uninstalling the driver and reinstalling it. My Iphone is still not recognized by Itunes when I plug it in. I can see my photos in the internal storage folder on my Windows 7 system though. So I know my PC sees the device. The Iphoneis an Iphone 4 with IOS 6 installed. It was working fine until I had to reinstall my Windows system. Now Itunes does not see it. I've uninstalled Itunes and reinstalled it (64bit) to no avail. Where is the Driver folder article TS1538 talks about?
Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
tt2
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Hello WillJoeClarke,
Thanks for using Apple Support Communities.
it may be necessary to remove all traces of iTunes and related software components from your computer.
For more information on this, take a look at:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
1. Remove iTunes and related components from the Control Panel
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http://support.apple.com/kb/TS1538
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