TS1538 I've been through the trouble shooting guides, and even wiped my ipod touch back to factory settings,  Itunes will not see it. My laptop has seen it before. I'm at a loss. Can any one help?

Here are my stats from the diagnostics.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
The current local date and time is 2013-05-02 10:41:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 3000
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Renesas Electronics USB 3.0 Host Controller.  Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26.  Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D.  Device is working properly.
No FireWire (IEEE 1394) Host Controller found.

If you have been through all of the steps in the knowldge base article, especially restarting the Apple Mobile Device Service, have you tried connecting in recovery mode?  Start iTunes, connect the USB end of the cable, and then while pressing the home button connect the dock connecter end of the cable to the iPod.
But most basic, have you tried connecting using different cables to be sure there is not a wiring fault?

Similar Messages

  • HT1386 Ive been through the troubleshooting.  My ipad (1st G) &my ipod touch wont come up in itunes when connect them 2 my comp.  It's not the USB cord or ports, everything is updated &my app store wont come up on ipad when on wifi. how to fix these probs

    My ipad (1st Generation) and my ipod touch will not come up in itunes when I connect them to my computer.  My computer is a MAC and it is brand new with the updated system.  Also, when I am connected to my wireless internet at home, my app store will open on my ipod touch, but it will not open on my ipad. 
    My USB ports work with other devices that I have, such as my camera, and I have tried plugging in the ipad and ipod to different USB ports on the computer, but itunes still won't recognize them.  The USB cord that I use works.  I know this because I use the same cord to plug into the wall charger and it charges both the ipad and ipod fine.  Also, my itunes has been updated to the most recent version (I update it every time that it's an option).  I HAVE noticed, though, that my ipad and ipod never ask me to update itunes on the actual devices themselves. 
    What can I do to solve this issue???  THANKS!

    Back up first (Time machine) as much as possible.
    Un-install and re install Itunes.
    First and foremost download the updated iTunes from apple website. After downloading Uninstall itunes and all its component ( Dont worry, itunes library where your movies and music is located will not be deleted. Please follow instructions on the apple support page). The problem might be the AppleMobileDevice.kext
    Heres the instructions on how to un install iTunes
    http://support.apple.com/kb/ht1747
    Hope it hepls

  • About three days ago my iphone5 stopped connecting to my home wifi. I've tried everything in the trouble shooting guides and everything in all the support comments here.Is there anything else it could be? my other devices connect no probs.

    About three days ago my iphone5 stopped connecting to my home wifi. I've tried everything in the trouble shooting guides and everything in all the support comments here.Ive reset network, reset all phone settings, turned wifi on and off, forgotten network. Nothing works. Is there anything else it could be? The wifi is fine as all my other devices connect to it no probs. appreciate any help?

    About three days ago my iphone5 stopped connecting to my home wifi. I've tried everything in the trouble shooting guides and everything in all the support comments here.Ive reset network, reset all phone settings, turned wifi on and off, forgotten network. Nothing works. Is there anything else it could be? The wifi is fine as all my other devices connect to it no probs. appreciate any help?

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    I am trying to update and restore my iPod touch back to factory settings but i can't remember the password for the screen, How do I reset the password?

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  • Need to get all the files, well music and video, from my ipod touch 5th gen to my itunes libary.

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    Backing up an iOS device will copy some data to a backup file within iTunes, but this excludes all media.  You can also transfer iTunes Store purchases from the iDevice to iTunes but, without using a third-party tool, nothing else.  As long as you do not sync the iPod with your new library, the media that's on it will remain ... for as long as it keeps functioning, is not lost, stolen, eaten by the dog, ...
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    I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
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    Wireless keyboard - Not all Keys work.  For example: the top F1 through F12 and the right side shift key do not work. 
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  • Hello everyone, can any one help regarding activation

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    Ask him... he is not the carrier. ONLY the carrier can authorize unlocking it. There is a process that has to be followed involving restoring the phone after the unlock has been approved. If the phone was hacked at any time prior to requesting a legitimate unlock, it may not be usable at all after attempting to have it legitimately unlocked.

  • I plug my iPhone 3gs into my laptop and it no longer syncs with my iTunes.  Ive tried all the trouble shooting methods and nothing works.  My iPhone doesnt appear on iTunes or under "my computer." Does anyone know how to fix this?

    I plug my iphone 3gs into my laptop and it no longer syncs with my iTunes.  I've tried all the trouble shooting methods and nothing works.  My iPhone doesn't appear on iTunes or under "My Computer." Does anyone know how to fix this?

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  • TS1538 i cant connect my iphone to laptop. its nither charging nor connecting :( usb cable is okay .... can any one help ??

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    BOB we need you urgently
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  • My ipod touch is not showing in itunes therefore, not syncing. I've gone through the trouble shooting steps about 5 times.

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    Did you try here:
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    If you  have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar
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    Message was edited by: Lisa Roy
    Message was edited by: Lisa Roy
    Message was edited by: Lisa Roy

    This is what I meant. Copy this and try as it is and see if it serves your purpose.
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