TS1538 Iphone 5 crashes laptop and netbook when attempting to connect to itunes.

Iphone 5 crashes laptop running win 7 enterprise and netbook running win xp pro when connected via usb, isn't recognized in itunes or on pc device manager connected to desktop. It will charge using original cable and mains charger. Any ideas? been at it most of the day!

Problem solved, faulty USB cable.

Similar Messages

  • HT4972 My iPhone 4S froze and was locked at the connect-to-iTune graphic page after I attempted to upgrade the software to 5.1.1. I don't know what to do with it now!

    My iPhone 4S froze and was locked at the connect-to-iTune graphic screen when I attempted to upgrade the software to 5.1.1. It is now dead!

    5.0.2 has not been released, thus you can not upgrade.
    Stedman

  • HT1535 What exactly is stored under "OTHER" on your iPhone that you only see when it's connected to iTunes?

    What exactly is stored under "OTHER" on your iPhone that you only see when it's connected to iTunes?

    Ok, here is how the story have ended for my iPhone 4S.
    I took the phone to the genius bar 500-km far from my town. And they told me to wait 20 mins and then they asked what's wrong with the phone. They first thought the battery is dead. But then they changed the battery with a sure-it's-working-battery. But no luck. And told me that "logic board" has gone (why? -no explanation. it just happens).
    And then they checked the warranty and noticed that it was expired 29 days ago (the phone was bought from Chicago and I'm in Europe now). Since it's expired, I'm told that it can't be replaced with no cost. I should pay 200 Euros to get a "new" iPhone 4S (you know what is "new" means, refurbished). Or I could buy a brand-new-iPhone5 for 600 Euros.
    I'm not rich person and I decided to go with the refurbished one. So, as summary,
    - 13 months iPhone is dead. (~500$)
    - a refusrbished phone with 3 months of warranty (200 Euro)
    - Lost data (I admit that this is my fault not to care about the backup but after phone is dead, I didn't have any way to save data).
    I can say that, if you have too much money, yes, Apple products are worth to buy.

  • Hey, um my iphone is disabled and says you need to connect to itunes. I have never ever connected to itunes on a computer as i only just got it so someone help me!!!!! can i still download itunes or what OMG help :o

    um my iphone is disabled and says you need to connect to itunes. I have never ever connected to itunes on a computer as i only just got it so someone help me!!!!! can i still download itunes or what OMG help :o

    Download iTunes: http://apple.com/itunes/download/
    ...and use it to restore your iPhone in Recovery Mode: http://support.apple.com/kb/HT1808

  • Iphone 4 has a black screen which will display the apple logo for approx 10 seconds, then goes blank for 10 seconds and so on.  I have tried a hard reset with power button and home button but no change.  Get no response when attempting to connect to itune

    iphone 4 has a black scrren which will display the apple logo and appears to be at start up but then blacks out for approx 10 seconds and then displays apple logo again.  Same action over and over.
    I have attempted hard reset but cannot complete.  Also attempted to connect with itunes and it does not recongize device.
    Device is frozen in this display loop.  Have an appointment with genius bar tomorrow but it's a 2.5 hour round trip so suggestion appreciated.

    Your device may need to be restored as new in iTunes (instead of restored from a back up as it seems that there is a software issue on your phone).
    If your phone is not able to connect in iTunes try forcing recovery mode (http://support.apple.com/kb/HT1808)
    * power off your phone.
    * Hold the home button while connecting your phone to iTunes.  You should see the connect to iTunes window and your computer should give you the recover mode alert.
    *Restore your device as new. Being sure not to restore from a previous back up.
    You will then want to sync your information back to your device from Outlook, iCloud, Google or wherever your information is stored.

  • Cannot sync iPhone as apps were deleted when it was connected to iTunes. Now cannot upload music. What should I do?

    My iPhone was connected to my computer and to itunes. I deleted apps from my iPhone directly, when it was connected. Now I am unable to sync my iPhone.
    When I try and sync, it goes through the process then a message appears:
    " iTunes cannot sync apps to the iPhone because the apps installed on the iPhone could not be determined."
    On the 'apps' tab in iTunes, a list of 13 apps appears, when I now only have 6 on my phone.
    This is stopping the iPhone syncing fully, and I want to upload all my music to the phone.
    Does anybody have any idea what I could do? I am reluctant to add all the apps again as soem I have to pay for, and one, Post Secret is no longer available.
    Thankyou!

    I think we may have an answer here as these 2 threads seem related to our problems. Unfortunately it's not an answer that's welcome.
    Can't download free or purchased apps...: Apple Support Communities
    App download buttons not working.: Apple Support Communities
    Looks like Apple may have finally abandoned the 2g ;-(
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  • On this iPhone is not showing up when I am connected to iTunes with my iPhone 4s

    I am trying to remove and add stuff to my iPhone 4s and there is no on this iPhone button to push to do this. How do I get it to work?

    I finally found a workaround for this.
    This assumes you are on Windows.
    Hit <Control>-S to make the sidebar appear.  You should see your iphone under "DEVICES", and, under the iphone, there will be a "Music" label that you can click.

  • Quictime crashes ie7 and also when attempt to check for software updates XP

    I have recently changed my pc and am attempting to install quicktime on the new computer. It is a windows XP computer.
    Quicktime 7.2 is installed, but when I attempt to open a web page with a quictime movie, internet explorer crashes with the following information
    Appname: iexplore.exe
    AppVer: 7.0.6000.16473
    ModName: quicktimeh264.qtx
    ModVer: 7.2.0.240
    Offset 00054c8a
    In addtion, if I open up quictime and then go to help and update existing software, I get a different error message.
    microsoft visual C++ Runtime Library
    buffer overrun detected!
    Program: c:/program files/quicktime/quicktimeplayer.exe
    A buffer overrun has been detected which has corrupted the programs internal state. The program cannot safely continue execution and must now be terminated.
    Does anyonehave any edieas wwhat might be going on.
    I have uninstalled and reinstalled quiktime, but this has not made a difference.

    Still struggling with this.
    I have tried uninstalling quicktime and itunes, and then deleting the quicktime folder from programme files, then reinstalling all the software.
    I have also found that when I attempt to export a quicktime movie I get the same error.
    This all seems to be pointing to a corrupt installation of QT, but I don't understand why.
    Any ideas?

  • Error message when attempting to connect to itunes store

    When I try to go to the itunes store I receive an error message that says "the network connection was reset. Make sure your network connection is active and try again". I can connect to everything but itunes store. I have contacted itunes support and they say it is a problem with my network. My ISP is HughesNet. No one in their tech support seems to know anything about a Mac. Has anyone else experienced this problem?
    Thanks!

    This is the only solution that worked for me. I tried the setting the date one year ahead, didn't work. Tried settings reset, didn't work. Tried using alternate apple ID, didn't work. This is the only thing that worked, hope it helps anyone else that other soluctions don't work.
    Thanks for the information and help!

  • I have a -1202 error when attempting to connect to itunes windows xp is up to date

    I have a -1202 error and can not get onto an itunes account

    OK, I see what happened. I had the 10.2 client installed with the connections configured via the tnsnames file. When I then installed the DB (with it's own tnsnames file), SQLDeveloper starting pointing to that instance of the file, with none of my tns connection entries. So, I copied the tnsnames file from the client directory to the database directory, re-created my connections, and everything was fine.

  • I was downloading my iphone 4 to iso 7 and it gt stuck on connect to itunes. how can i get rid of this ?

    I was upgrading my iPhone to iso7 and it got stuck on connect to iTunes. How can I fix this ?

    http://support.apple.com/kb/HT1808

  • Have downloaded new Lightroom 5.4 from CC. When trying to launch am getting following error message and then Lightroom crashes: "an error occurred when attempting to change modules". Can't find a thread which relates to this error message.

    Have downloaded new Lightroom 5.4 from CC. When trying to launch am getting following error message and then Lightroom crashes: "an error occurred when attempting to change modules". Can't find a thread which relates to this error message.

    Hi 99jon,
    Many thanks for that. Had been going through this list yesterday and now again today:
    Ref  Solution 1: Lightroom is at its latest update
    Ref  Solution 2: It's interesting how I cannot find the Preferences file anywhere on my mac. (new mac pro, OS 10/9.2) . . .
    Ref  Solution 3: Lightroom doesn't allow me to do anything after the error message appears
    Ref  Solution 4: don't have any Nik Software plug-ins
    Ref  Solution 5: checked permissions and changed all to "Read & Write" - makes no difference
    Ref  Solution 6: I don't have a different user account on my mac.
    Not sure what else to do.

  • HT1386 Hi All, I plugged my iPhone into my laptop and I was asked to upgrade my iTunes software. It took more than seven hours and just to be told that my SIM card does not appear to be supported. Since then I can not use my iPhone. I am lost plse help. J

    Hi All, I plugged my iPhone into my laptop and I was asked to upgrade my iTunes software. It took more than seven hours and just to be told that my SIM card does not appear to be supported. Since then I can not use my iPhone. I am lost plse help. Jam53
    Every time I switch on the iPhone, the iTunes icon is displayed together with a USB icon and Emergency call message appears on the screen in many languages. When I touch the i symbol I get the following information IMEI: **** AND ICCID: ****
    However, the iphone is visible in the Devices directory in iTunes. I changed my SIM card but still can not be recognized by the iPhone.
    <Edited By Host>

    Do you mean when you say its locked to another carrier other then the one im using, that maybe my insurance sent me an iphone thats for a different network for example orange and not mine which is o2?

  • When i tried updating my iphone 4 to the latest IOS version 7.1.1 and at the end of the update it has the icon connect to itunes. When i try connecting to itunes it still doesnt program. Why is this? How can i fix it?

    When i tried updating my iphone 4 to the latest IOS version 7.1.1 it was updating until the end of the update where it had an icon which said connect to itunes. When i try connecting to itunes on my laptop it still doesnt program, by the way my itunes has the latest updae. Why is this? How can i fix it?

    Hey there Raymondd2014,
    It sounds like you had been updating the phone and now it is in recovery mode. Take a look at this info first:
    If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
    If you are unable to get out of Recovery Mode, use the following article to restore your device with iTunes:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    If you don't see your device in iTunes follow these steps for Windows.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I plug my iPhone 3gs into my laptop and it no longer syncs with my iTunes.  Ive tried all the trouble shooting methods and nothing works.  My iPhone doesnt appear on iTunes or under "my computer." Does anyone know how to fix this?

    I plug my iphone 3gs into my laptop and it no longer syncs with my iTunes.  I've tried all the trouble shooting methods and nothing works.  My iPhone doesn't appear on iTunes or under "My Computer." Does anyone know how to fix this?

    If AMDS is running, you are using a USB port directly on the computer and not a hub, you have disconnected other USB devices except keyboard and mouse, you have completely uninstalled and reinstalled iTunes as described in http://support.apple.com/kb/HT1925, You have tried cleaning the connector on the bottom of the phone, you have tried a different cable, you have installed the latest USB drivers for your computer, you have disabled your antivirus and firewall, you are running as an Administrator account and you have tried creating a new user on your computer and connected when logged in as that user then you have exhausted my knowledge. The only other thing to try is a different computer. If it isn't recognized on a different computer you have a hardware problem. Good luck!

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