TS1538 iPhone not recognised by Desktop PC

After completing all of the instructions regarding my iPhone not being recognised by My Computer and, subsequently, iTunes it is still not working. A couple of extra things:
1. The iPhone in question can plug into my laptop and is recognised
2. Another iPhone4 is successfully recognised by the Desktop PC - just not this one
I have reinstalled iTunes, restored factory settings on the iPhone4 for in question (via iTunes on my laptop) and tried different data cables.

I have already done all of the above but still no success. It is so strange.
As I mentioned above:
* The phone (boyfriend's Dad's iPhone4) in question is recognised by my laptop (also running Windows7)
* MY phone (another iPhone4) is recognised by the desktop
Both of the above are using the same sync cable (but yes, I have tried another with the same result as above).
It makes no logical sense.
Thank you for your answer though.

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Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Shuttle Inc SK22V10
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0012AA2407E53CC0
Current user is an administrator.
The current local date and time is 2011-10-25 10:59:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 7900 GT/GTO
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {03B67EC8-2820-41F2-AEF0-217534063E15}
Description:          VIA Compatable Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address:          192.168.1.8
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue Oct 25 10:33:36 2011
Lease Expires:          Wed Oct 26 10:33:36 2011
DNS Servers:          192.168.1.1
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-25 10:42:07.
**** CD/DVD Drive Tests ****
LowerFilters: Pfc (2.5.0.204), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: PIONEER DVD-RW DVR-111D, Rev 1.23
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Track 1, start time 00:02:00
Track 2, start time 04:07:56
Track 3, start time 18:33:06
Track 4, start time 23:01:36
Track 5, start time 37:41:28
Track 6, start time 45:20:46
Track 7, start time 50:53:11
Track 8, start time 61:04:51
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   4 10 16 20 24 32 40 48.
The drive CDRW speeds are:   4.
The drive DVDR speeds are:   4.
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**** Device Connectivity Tests ****
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod classic running firmware version 1.1.2
Serial Number:          8K741QXJYMV
iPhone 4 (GSM) running firmware version 4.2.1
Serial Number:          83052PL1A4S
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Read here to troubleshoot your issue - http://support.apple.com/kb/TS1591

IPhone not recognised by laptop (or connecting to itunes)

My iphone has recently been repaired with a new dock (since the other was corroded with water damage and would not allow the iphone to charge at all). I got it back today and after updating my itunes, the softwarde on the iphone (to iO6.1.2) and the software on my Mac, but it is not being recognised when it is plugged in.
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I can't be 100% certain when but pretty sure it's since I updated to itunes 10 I haven't been able to sync or charge my iphone through my laptop, although it still charges through mains charger. My laptop makes a noise when I plug the iphone in but does not recognise it in windows or itunes. I have tried the above steps but cannot locate the phone anywhere in device manager or when in recovery mode. Have tried different cables and usb drives aswell as restarting etc.
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Hello,
I guess this may be a hardware problem but I could really do with some advice. I have an IPhone 3g which i sync to my Imac (using itunes 9.1.1). Every now and again i have had problems with itunes not recognising my phone but normally after a reboot (phone/imac) it would work fine. On one occasion the reboot didn't work and I I had to reinstall itunes.
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Thanks for taking the time to respond.
I did this yesterday and had no joy... so i thought i would try it again before posting that I had done it and to my surprise this time it has worked.
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Look to the right in the More Like This box. Your issue has been addressed already many, many times/

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I have been struggling to resolve an issue with my iPhone 3G. It just stopped working and when I connected it to my laptop via a USB port my pc or itunes does not recognise it. It also will not charge if I plug it into an electric socket. I have also tried to connect it on a different laptop without sucess. I have tested the cable and there is nothing wrong with it as it works ok with my friends iPhone. I am using Windows XP Professional 2002 Service pack 3, and my laptop is up to date with windows updates ect.
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My 3G Iphone is not recognised by iTunes. It does not appear on iTunes at all. Infact if I doc the iPhone Itunes wil not function at all. I get these messages:
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Iphone not recognised in iTunes on new MAC

I’m hoping someone can help? I have been using a PC to sync my iphone in itunes. I have a new Macbook and I want to start syncing my phone with that but the device is not being recognised. I have copied my library across for the PC to the MAC but when I plug my phone in to the MAC it automatically opens iphoto but does not respond to the phone. I have authorised my MAC in itunes and reinstalled itunes twice but still no joy. Has anyone had a successful outcome to a similar problem?

dannik wrote:
when I plug my phone in to the MAC it automatically opens iphoto
try this first:
launch *Image Capture* while your iPhone is connected. Image Capture can be found in your computer's applications folder.
go to the Devices pulldown menu and select iPhone. now, go to the Image Capture pulldown menu and select preferences. In the general tab, change +when a camera is connected, open+ to +no application+. click OK, then quit Image Capture.
as for the iPhone not being recognized by iTunes, try the troubleshooting tips here: http://support.apple.com/kb/TS1591?viewlocale=en_US.
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AMD driver not starting (code 10) - iPhone not recognised iTunes

Hi,
I am having a real issue with trying to get my iPhone recognised on iTunes. I have read through and tried every solution I can find and none have resolved my issue. Here are a list of solutions I've tried:
1. Restart services, Reinstall itunes, Empty temp directory, disable security, delete incorrect registry keys - http://support.apple.com/kb/TS1363?viewlocale=en_US
2. Restarted ADM - http://support.apple.com/kb/TS1567
3. Reinstall Apple Mobile Device driver - http://support.apple.com/kb/ts1538
After doing all these things, I think I boiled the issue down to the fact the driver is not digitally signed by Windows 7 (64-bit) - http://discussions.info.apple.com/thread.jspa?messageID=12702147&tstart=0
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1. Backed up the iTunes folder containing my music, ringtones, etc. on an external drive (in my case this was the main iTunes folder in the My Music folder).
2. Deleted this iTunes folder.
3. Deleted any Apple/iTunes folders found in MyComputer > C: > Program Files and Program Files (x86).
4. Deleted any Apple/iTunes folders found in MyComputer > C: > Program Files > Common Files and Program Files (x86) > Common Files.
5. Emptied the recycle bin and restarted the computer.
6. Temporarily turned off my firewall and antivirus, went to Apple online, and downloaded and reinstalled the Apple components (in my case, reinstalling iTunes was all I needed to do).
7. Let iTunes start after the install, but then exited iTunes, removed the folder I backed up previously, and replaced it with the folder I backed up.
8. Restarted iTunes.
It's possible that the problem I experienced was only with the residual files in the Program Files folder (versus those in the Program Files (x86) folder or due to the firewall and antivirus), but like you I had spent a lot of time on this and so I wasn't taking any chances.
Note: You sound tech savvy, but just in case...If you cannot see the folders containing the files you need to delete, go to My Computer, then to the Tools menu, then Folder Options (or in Windows 7 go to the Control Panel and search for Folder Options) and then make sure the “Show hidden files and folders” is selected and make sure “Hide extensions for known filetypes” and “Hide protected operating system files (Recommended)” are both un-selected (unchecked).

TS1538 Ipod not recognised on Itunes

I am updating my ipod nano 6th Generation with my computer having Windows7. I have already installed the Apple Mobile USB driver but it is not showing in my Itunes, also it is not appearing in My Computer as a hard drive. Have reset the ipod many times, rebooted the computer several times, re-installed the latest version of Itunes but to no avail. Please help.

Have you tried this article:
http://support.apple.com/kb/TS3716
Article TS1538
is for iOS devices like the iPod touch, iPhone and iPad.
Have you tried another cable?
Have you tried another computer to help determine if you have a computer or iPod problem?
BTW, this is the iPod touch forum.

TS1538 iPhone not recognised by Desktop PC

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