TS1538 iPod Touch with blank screen that doesn't shut off and not recognized by iTunes?
I opened the app "MyTown 2", and it stayed on the opening screen for about 5 minutes - WAYYY too long! So I tried to close the app. A slight grayscale sort of film "slid" down over the opening screen, and then it went to this light gray, completely blank screen. It's been that way for over an hour - no matter what I do, can't do a hard shut down, and the device is not recognized by iTunes at all. It's completely DEAD!!!! Is there any hope? Anyone have a clue?
Following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPod Touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the device in iTunes and choose "restore from backup".
If you still can't get it to work, you have done all you can and only Apple will be able to help.
Similar Messages
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I have a 2nd generation Ipod touch. Lately the screen will not light up and also at times while typing it returns to the home screen (such as in facebook. Any suggestions?
Have you tried any of the usual 5 R's for troubleshooting. See here for more information.
http://www.apple.com/support/ipod/five_rs/
If none of those resolve the issue (including restoring the device back to factory defaults), the backlight issue is likely hardware related, meaning you'll need to have your iPod serviced either by Apple or a third party repair company.
B-rock -
when i plug in my ipod touch (8gb, 3rd generation) it doesn't turn on and the apple logo flashes on and off. before this it wouldn't turn on unless it was plugged in.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod is locked on the initial screen that appears black apple logo, and not respond to any button, please someone knows I do? PLEASE it is urgent
Try to connect in recovery mode, shown here: iPhone and iPod touch: Unable to restore
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Do I have to buy a special cord to connect my new Ipod Touch with my new Ipad? I synced the new touch with my previous nano, but how do I get all my music on my ipad??
Cynthia422 wrote:
Do I have to buy a special cord to connect my new Ipod Touch with my new Ipad? ...
Do not connect the Devices... is not advisable nor how it is done.
Cynthia422 wrote:
... how do I get all my music on my ipad??
The Sync Process is via iTunes...
See here > http://support.apple.com/kb/HT1386
From Here > http://www.apple.com/support/iphone/syncing/ -
My phone keeps shutting off and saying "connect to iTunes." So I did and nothing happened. it says to restore it but I want to keep all my messages and photos etc i just want it to turn on so i can sync it and then ill restore it. sometimes the screen stays black but the light will come on or it will just keep restarting. please help
Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H. -
I have an iPhone 3gs and it used to show up on my computer, but now it shows up on my screen that it is charging however, does not appear in iTunes or My Computer so i can't sync it. Can anybody help? Thanks.
Did you already make sure that Apple Mobile Device Service is installed and active on your computer?
http://support.apple.com/kb/TS1567
More troubleshooting about your device not recognized in Windows can be found here: http://support.apple.com/kb/TS1495 -
iPod is stuck in recovery mode, and not recognized by iTunes.
Tried all of the recommended resets and combinations mentioned, but the ipod is still not recognized. Genius at apple said it may be a hardware error, "The button is broke" but all of the buttons and cords work and i proved it to him. He then said he doesnt know, ma Now what?If it does not work on other computers then I agree with the Genius
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My ipod touch 2nd gen seems to like to shut off while playing games
my fiancees ipod touch 2nd generation seems to like to shut off in the middle of playing a game
is there any thing i can do to fix it????hold down power button and home button for about 30 seconds.. should force a restart.. might help..
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IPod stuck in "do not disconnect" and NOT recognized by iTunes
I updated to 7.1.1.... and my iPod is not stuck in "do Not disconnect" and not recognized by iTunes.
I have tried the Toshiba "Safely Remove Hardware" -- and selecting the iPOD -- but, notice comes back "cannot disconnect now because a program is accessing the device."
Anyone know where I can go from here??? Thanks very much.the same thing happened to me yesterday after downloading the new itunes 7.1.1 the do not dissconnect would'nt go off and computer and itunes would'nt reconize my ipod video.
so i left it alone overnight to empty battery completely.
the do not disconnect was gone in the morning then i recharged it and plugged it back in to computer and everything is fine. i don't know why it froze on me.
my husbands ipod mini had a similar problem awhile back and i did the same and it also was fine. -
Is it possible to connect your ipod touch to a computer that doesn't have iTunes installed on it?
My computer that I usually use has recently died and I cannot access my iTunes.
Is it possible to connect my ipod touch to a computer that does not have iTunes just so that I can get my content off my ipod?Hello,
What you mean by content?
But anyways you will need to install iTunes to the other computer for syncing/backuping etc.
Just download and install on the other computer.
And if it's not a HDD problem with you old computer you can maybe get back even some backups if you had.
Hope it helps, -
Found ipod touch with locked screen
I found an 8GB iPod touch with a locked pw screen.
I would like to return to owner or restore to use.
i tunes does not see the ipod when connected.
any ideas????Mac Medic ([email protected]) wrote:
Yes, I live in Oshkosh. I'm afraid your chances are slim to none on recovering it.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
Did you find the rightful owner for the ipod you found? I hope you did! I was just hoping the one you found was my daughter's. -
When I was updating my ipod touch to the new iOS last night it died and now I have nothing but a white screen. iTunes no longer recongnizes the device and it won't turn off when I hold the power button or when I hold the power and home screen button.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
So I've had the charging problem for a really long time now, and I haven't really minded it until now. The iPod still charges, but the battery icon doesn't light up or show the little lightning bolt anymore. I'm not sure if that has anything to do with it, but now when I want to update it to IOS 6 I can't because neither my computer or iTunes detects it. It gets annoying because a lot of apps need at least IOS 5 to download. I am using Windows and iTunes 11.0.2.26.
Thanks.Hey bcollins1,
There are a few articles that go over some troubleshooting steps to resolve that issue. If you're seeing the device recognized in My Computer on your Windows machine, just not in iTunes, you'll want to follow this one:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If your iPod touch isn't recognized in iTunes and also in My Computer, you'll want to check this one out:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Sincerely,
David -
How do you update your Ipod touch with out losing all my apps, music, movies, and pics?
How do I update my ipod touch with out losing all my apps,music,pics ect?
Just do the update on your syncing computer. All the items should be in your iTunes library or, for synced photos, on the computer. The items will be synced back to the iPod during a latter stage of the update.
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