TS1538 Itunes isn't recognizing my iPhone...

. The iPhone is recognizing the computer...we've tried everything that the troubleshooting suggests...what have we done wrong?

I have the same problem. Running Win 8 64Bit, updated to latest ITunes and now will not recognize phone or pad. Followed all advice from Apple (uninstall/restart/re-install, all in exact order) ... nothing. Spoke with Apple tech and walked through the whole process, but no resolution. Tech was trying to be helpful but has no way of addressing issue.

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    http://support.apple.com/kb/ts1538

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    I have the same problem. Running Win 8 64Bit, updated to latest ITunes and now will not recognize phone or pad. Followed all advice from Apple (uninstall/restart/re-install, all in exact order) ... nothing. Spoke with Apple tech and walked through the whole process, but no resolution. Tech was trying to be helpful but has no way of addressing issue.

  • Itunes isn't recognising my iphone.

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    Hello mrnarenmoha
    Make sure that on your iPhone that you trust your computer. If that is all good, check out the second and third article as it will check to make sure that the drivers for the phone is properly communicating to your computer.
    iOS: 'Trust This Computer' alert
    http://support.apple.com/kb/HT5868
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    Regards,
    -Norm G.

  • Itunes is not recognizing my iphone 4s?

    itunes is not recognizing my iphone 4s?

    For a Windows PC try this http://support.apple.com/kb/TS1538
    For a Mac try this http://support.apple.com/kb/TS1591

  • Itunes is not recognizing my iphone 3gs

    itunes is not recognizing my iphone 3gs and I cannot update lastest software.  What to do?

    See http://support.apple.com/kb/TS1538.

  • Itunes is not recognizing my iphone.

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  • Anyone know why my itunes isn't recognizing my ipod

    Anyone know why my itunes isn't recognizing my ipod

    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
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    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • HT1923 iTunes is not recognizing my iphone 4s?

    iTunes is not recognizing my iphone 4s?

    I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
    http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
    I hope this helps you and any other users.

  • Syncing- Itunes is not recognizing my Iphone

    Itunes is not recognizing my Iphone when I open Itunes to Sync recently added information.

    I'm having the same issue but the apple solution did not solve the problem. Apple mobile device is started and i reinstalled itunes several times but it still only recognizes the iphone camera but it doesn't show in itunes for sync.
    This problem is very recent and everything has been working fine for 6 months with the same configuration.
    The cable is not the problem, nor is the iphone as i tested it with different cables and computers.
    Any help is appreciated.

  • My iTunes isn't reading my IPhone 5 and I have the newest iTunes update 11.0.3 I use a windows computer, when I plug my iPhone to another windows laptop it reads it, except mine

    My iTunes isn't reading my IPhone 5 and I have the newest iTunes update 11.0.3 I use a windows computer, when I plug my iPhone to another windows laptop it reads it, except mine

    Take a look at this link, http://support.apple.com/kb/TS1538

  • ITunes isn't detecting my iPhone

    iTunes isn't detecting my iPhone, followed the steps on help and updated everything and it still doesn't show on iTunes. What do I do?

    I was having the same problem tonight. I went into my computer programs and uninstalled any and all of the apple programs and then reinstalled itunes. my phone popped right back up in itunes after that.
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  • I just got my iphone and i want to get all my apps and music from my ipod onto my iphone. the only problem is that my itunes is not recognizing my iphone in the devices. in fact there are no devices at all listed. Please help!

    I just got my iphone and i want to get all my apps and music from my ipod onto my iphone. the only problem is that my itunes is not recognizing my iphone in the devices. in fact there are no devices at all listed. Please help!

    See either:
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    iPhone not recognized in iTunes for Windows

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