TS1538 "itunes requires a newer version of apple mobile device support. Please uninstal both apple mobile device support and itunes and then reinstall itunes." I have done this 3 times!!!
I have just installed the new version of itune (11.1) and it keeps coming up with this message. "itunes requires a newer version of apple mobile device support. Please uninstall both apple mobile device support and itunes and then reinstall itunes." I have done this step 3 times, while following the support steps on how to fully remove all itunes and related programs. I keep getting the same issue.
Also, my computer recognizes my phone but itunes wont. When I try to do a driver update according to the support page it keeps telling me that "The folder specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with windows x64- based systems." On the support page it also suggests trying an alternate folder (program files(x86)/common files/ apple/ mobile device software/ drivers) That doesn't work either.
I am getting extremely frustrated.... Can someone PLEASE help!!!!
I also just upgraded my phone from and iphone4 to an iphone 5c.
many thanks. That's also useful to know.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
Similar Messages
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Error: iTunes requires a newer version of Apple Mobile Device Support.
Yesterday, I upgraded to iTunes 9 x64 (running Windows 7). The installation went fine and iTunes seemed to be working great until I plugged in my iPhone. When I plug it in, rather than showing up under my devices, I get an error message popping up:
iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again.
( picture: http://imgur.com/HdJSx.png )
I have tried to uninstall the Apple Mobile Device Support with little success and tried running the repair for the iTunes install, but I still have failure. I am worried about losing all of my iTunes data if I uninstall - I recently switched over to a different OS installation and copied my iTunes config information (XML docs and stuff) - it kept my library intact, but sneakily reset my iPhone to a way old configuration and deleted most of my data from it.
So... (1) has anyone else run into this and overcome it, and (2) how can I follow the directions [uninstalling/reinstalling] without losing my data, computer authorization with iTunes, etc.?
ThanksOk, here is what seems to have worked for me. I was not able to uninstall AMDS from the control panel, because it was generating a fatal error. I then stopped all apple related services, and then did a repair installation. This allowed me to uninstall AMDS, but when I went to repair Itunes...it didn't reinstall AMDS.
I then uninstalled everything related to Apple, Itunes, Bonjour, Apple software update, Apple application support, the Iphone Configuration utility. I then installed Itunes 9 from the downloaded file, and it opened fine. I then connected my iphone and it synced fine as well. It's downloading the 3.1 firmware now and I will disconnect and reconnect once that is installed to make sure it's all still working.
Hopefully this works for the rest of you.
p.s. I didn't reboot at all during the uninstall of all services and reinstall. -
im trying to sync music from itunes to my iphone from the computer and everytime i go to plug it in a box comes up and says 'itunes requires a new version of apple mobile device support. please unistall both apple mobile device support and intunes. then install itunes again' i have tried installing itunes many times but this keeps popping up. i dont know what i need to do or what im doing wrong??
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
ITunes requires a new version of AMDS.....
Trust me, I know that this has been posted before that I will probably be linked to http://support.apple.com/kb/ts1567 OR http://support.apple.com/kb/ht1925. I have tried both but to no avail.
This has been more recent when I wanted to update my iPod touch to the most current version. So when I went to do that it said that it needed the newest version of iTunes available, I was like "OK" and went to download it. Since there was connection problems (I believe) I had, and mistakenly, clicked more than once on the link. This caused multiple instances of the installer to appear. Then I had closed all of them except the one and tried to install it like normal. Everything had worked out until I had plugged in my iPod touch. Then I got the message of "iTunes requires a new version of AMDS....". I was very confused what this meant, so I went to restart my computer first, then I went and tried to re-install iTunes thinking that maybe something had gone wrong since there was so many different instances of the installer. To no avail, both had been failures. So I went into this deeper and looked around on the Apple discussions and support/knowledge base. I found the two links that I had posted earlier, the first one about restarting the services didn't apply since the service already had the appropriate settings of already running and automatically starting up. Oh, I had forget to mention that I had tried to uninstall and re-install iTunes, but of course I didn't know there was a process to doing that, a specific order. So then after I found that you had to do certain programs first I followed that exactly, but when I had went to uninstall AMDS it did not uninstall. I tried more than once to uninstall it, even when everything else was gone - and yet it stuck around. So I had restarted my computer again thinking that something had went wrong and it is probably uninstalled and my computer just isn't recognizing it..Nope, still there. So now I have iTunes re-installed again and an outdated iPod touch. If someone could please either find out the issue or give me an exact guide (that works!) that would be great.Okay. That rules out some variation of the "Fatal error" issues that have been affecting AMDS uninstalls in some user accounts but not in others.
So the most likely thing to be going wrong here is damage to the AppleMobileDeviceSupport.msi.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we need to hunt down a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Mobile Device Support* entries, and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes 9.2 again. Does the install of AMDS go through properly this time? If so, is your device recognised when you plug her in this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
i have a windows vista and ipod touch 2nd gen. i have done this many times and still comes up the same. also now it wont install AMDS anymore.
many thanks. That's also useful to know.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
When I use netflix thru apple tv, and want to buy a movie or tv show, it keeps coming up with the message to go to iStore online and update my payment information. I have done it over and over again and even deleated the info and re entered it. Still keeps coming up with the same message. Any ideas??
Movies are not bought via Netflix, then are rented or borrowed.
For iTunes account issues, contact iTunes Customer Support. -
ITunes requires a newer version of Apple Mobile Device Support?
I've uninstalled and reinstalled the newest version of iTunes and it still says it needs a newer version. I'm working with Windows 7 and I'm really having difficulties hooking up my iPhone 4 with iTunes. I've literally done everything.
I've started and restarted the Apple Mobile Device program and still I'm getting nothing. I've even called Apple Support and since it's a Windows computer and not an Apple product, they refuse to help me. Is there a way to fix this problem?Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
need help syncing my iphone to itunes
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I don't know how to uninstall, then reinstall. Is this to be done on my computer or my phone? seems strange that there isn't just an update. If I "uninstall", does this lose what I have in iTunes? (I assume not, but have to ask.) This iTunes account is shared by three people in my household. Do they have to do something too? If you can help, please let me know. Thanks.
MarianneLet's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
My ipod wont connect to Itunes!
Try removing and reinstalling all the Apple software by:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
What do i do?
Julie, there seems to be some snafu with the updater, so go here https://support.apple.com/kb/DL1575 and get the download directly. That should do the trick.
Deb. -
ITunes 9.2 - requires a newer version of Apple Mobile Device Support.
So, I upgraded to the latest iTunes and when I connect my iPhone to the computer, it detects it but a message pops up saying, "iTunes requires a newer version of Apple Mobile Device Support."
I've downloaded the 64-bit installer and and followed the steps of uninstalling iTunes through this --- http://support.apple.com/kb/HT1925, and I've done this multiple times, but the message keeps popping up. Help?
P.S. - my computer runs on Windows 7 64-bit.Yeah, I was looking back at some previous threads before I created this thread on how to fix my problem, and this one was of the ways. So I installed the utility and, removed the Apple Mobile Device Support entry, and restarted and reinstalled iTunes again, but AMDS still did not work when I did it.
Let's keep following up on the possibility for a while longer.
Launch your CleanUp again. *Don't remove anything at this stage.* We're having a looksee first.
In addition to any AMDS entries, are there any lines at the top of the list in CleanUp which lack a Program name, but just show (All Users) and a version number in square brackets? If so, what are the version numbers on those lines? (Best not to include the square brackets in your reply ... the forum software autoformats material inside them into links. Harmless but disoncerting if you aren't expecting it.)
Checking on this, because if an msi is damaged in the right/wrong way, it may appear in CleanUp without a program name. However, some things that ought not to be removed can appear without a program name too. Hence the doublecheck of the version numbers of any such entries. -
i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help
Hi Markynewman,
If you're unable to sync with iTunes any more and the error states you need a newer version of Apple Mobile Device Support, I would check out this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
The first section has you troubleshoot your device, which is always a good idea but you might be able to skip since the error mentions Apple Mobile Device Support as the culprit. The second section is for troubleshooting iTunes and Apple Mobile Device Support.
Cheers,
- Ari -
I want to get iBook, Facebook and Skype to my iphone 4.2.1 through my iTune, but I coudn't because it is said that it requires a newer version of iOS. Please I need your help. Thanks
If your iPhone can't be updated to a higher iOS version then the only way to get them is if you downloaded versions of them which were compatible with iOS 4.2.1 and you still have copies of those versions somewhere e.g. on your computer or on a backup - only the current version of each app is available in the store, and as apps (and other content) are tied to the account that downloads them, you will need to have older copies that are linked to your id
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When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!
Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.
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