TS1538 my itunes cannot detect iphone because of itunes library.itl
my itunes cannot detect iphone because of itunes library.itl
hiroishi wrote:
my itunes cannot detect iphone because of itunes library.itl
Bull manure.
Want to try again? Or maybe read and use the troubleshooting in the article which your ridiculous statement was posted from?
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TS1368 itunes cannot detect iphone due to the error 0xE8000012
itunes cannot detect iphone due to the error 0xE8000012
For windows read http://support.apple.com/kb/TS1538
For mac read http://support.apple.com/kb/ts1591 -
Itunes cannot backup iphone because an error occurred
itunes cannot backup iphone because an error occurred
Start computer iTunes, in iTunes > Preferences... (Windows: Edit > Preferences...) > Devices > delete your iPhone backup and try again.
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Windows 8 and iTunes cannot detect iPhone
Hi, I am using Windows 8 and iPhone 4S. Recently both Windows and iTunes cannot detect my iPhone. I have tried uninstalling and reinstalling the latest iTunes and related software, but no use. I tried follow this article http://support.apple.com/kb/TS1538 , but in doing the step "If the Apple Mobile Device USB Driver is not listed", replugging the device, I still can't find Apple iPhone in Device Manager.
Hi, I have run the diagnostics and this is the result.
Microsoft Windows 8 x64 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion g4 Notebook PC
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0116B83009FC5BA0
Current user is not an administrator.
The current local date and time is 2013-03-19 21:29:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 102972d87e159603ee6a64fcec3e408b
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B17D9219-7E1D-40CE-BAC6-420714253A52}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {66304A8E-7EBA-4CAA-B2BF-A8AEF04C5A68}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {43659E23-A7AF-4613-BF73-52663D28FCA9}
Description: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Mar 19 20:53:56 2013
Lease Expires: Wed Mar 20 20:53:56 2013
DNS Servers: 192.168.1.1
Adapter Name: {CDCA5430-75A2-4270-B5C3-181137F729B5}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-03-19 21:23:25.
**** Device Connectivity Tests ****
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 6.1
Serial Number: C39H7QQMDTD7
**** Device Sync Tests ****
No iPod, iPhone, or iPad found. -
HELP! iTunes Cannot Detect iPhone~
i am using Windows Vista with my 1.1.2 iPhone & iTunes 7.5
iTunes cannot detect my iPhone when i plug it via the USB cable to my computer, while Vista can detect it and i can access the photos inside iPhone with the link my computer\Apple iPhone\Internal Storage\DCIM\100APPLE.
the interesting fact is that when i turn off the "program control" (a function in my firewall, ZoneAlarm). iTunes can then detect the iPhone can they can sync(ringtones, music, contacts successfully get into iphone)!
if i switch on the "prgram control" in zonealarm after they sync, disconnect iphone and reconnect it, an error message will be shown, something like "iTunes cannot connect to iPhone [^2], unknown error (0xE8000001)"
if you know what happening, please HELP!!!
thanks for your time!!!Obviously it's an issue with ZoneAlarm. Why not contact their support or post on their forums? May be a common problem. Or maybe look for a different firewall/security software.
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Itunes cannot detect iphone 4S after upgrading to ios 8.0.2
i need help with this problem, i recently updated my iphone from 7.1.2 to ios 8.0.2. after the upgrade my iphone cant be detected by itunes either on PC or MAC, and the phone doesnt charge anymore. i tried to downgrade it using the DFU mode but still cannot be detected... does anyone had this kind of problem?
Have you tried a different cable?
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Windows 8 and itunes cannot detect iphone 5
My iphone 5 wont detect on itunes. I'm using windows 8. the computer seems to pick it up when i plug it in. I connected my wifes iphone 4 and it worked fine. Also i am using a mophie phone case.
I took your suggestion...and went to the store where i bought my phone. Also took my laptop.
My problem is solved. It appears that my Mophie Iphone 5 case, usb cable will not support data transfer to my computer.
With my Iphone 4 and 4s it could support data transfer. All i needed wasto remove the bottom of the case a use a Iphone5 usb cable. Thank you for all the help. -
How do I delete the current backup file of iphone in itunes?
(This is a really old thread, but I'm answering anyhow because I see 11 "I have this question too!" )
If you go to the iTunes Preferences menu, there should be a "Devices" tab. In the Devices section, you'll see a list of all of your devices' backups and you can delete the problematic one.
If you don't see the backup, see the section "Where Your Backups Are Stored" on this support page: Create and delete iPhone, iPad, and iPod touch backups in iTunes - Apple Support -
Computer/Itunes cannot detect Iphone on Computer
HELP!
I have tried all the troubleshooters, I have tried all usb ports, I have installed, uninstalled and reinstalled 3 times.
When onto apple we forced my iphone to be recognised in Itunes but then it came up with error code 1611 before the hardware had completed install.
I ran the diagnostics last night and got the below (the top bit is missing however) - the driver said it was not installed, and it says activation iphone server not connected - timed out.
I tried to reinstall the driver for Vista and it said I already had a more upto date version of this and could not install it.
I have run out of ideas.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-07-06 00:19:06.
** CD/DVD Drive Tests **
LowerFilters: Afc (1.0.0.2), PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: PIONEER DVD+-RW DR-K17Y, Rev 0.94
Drive is empty.
** Device Connectivity Tests **
iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.I have done all of the suggested issues and tried all 4 USB ports - as you can see from the diagnostics, all the USB ports are working fine.
The iphone has also registered on another computer, so I think the issue lies with the installation of Itunes not installing the driver properly.
I should say that I spent 1 hour on the phone to apple and we discussed issue 1611 and there was no further support at that point they could provide until I'd tried the iphone on another computer.
As you can see from the diagnostics, the USBs are fine also - I need someone very capable with configuration of drivers to advise as I think this may be the problem. -
Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows. However, the driver "Microsoft teredo Tunneling adapter" has a yellow exclamation mark, which i believe means it's not installed correctly or something is wrong with it. This driver is under the Network Adapters (Please see picture below).
This is what happens when I connect my iPhone 4s to my laptop (Windows 7 Starter 32-bit)
1. The phone charges it's battery
2. I can open it in My Computer and import/export media files.
In iTunes
3. It start to sync until step 3 then stops.
4. The iPhone option with an arrow appears beside the iTunes Store, but when the arrow is clicked it disappears.
I hope you can provide me a solution for this problem.
Thanks,
RalphHi ralphagir,
Welcome to the Apple Support Communities!
For your iTunes issue with it not recognizing your iPhone, I would go ahead and suggest deleting iTunes and all of its components from your Windows computer and installing fresh.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
As far as the arrow button that you click and the iPhone disappears, it sounds like you may be clicking on the eject button. Please take a look at the following article for information on the eject button in iTunes.
Safely disconnect iPod
http://support.apple.com/kb/HT1853
Have a great day,
Joe -
ITunes cannot detect may iPhone and My iPad.
iTunes cannot detect my iPhone and iPad. When i connect the device iTunes said" This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes,then install the 64-bit version of iTune". When i done that, iTines still not detech the device. i'm using windows 7 64-bit and i'm already installed iTunes-64 bit version. Please help me..
Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538 -
iTunes told me to delete my backup folder when I was having problems syncing my phone to my computer. After that it wouldn't work at all. After trying and trying I deleted iTunes when it said "iTunes could not back up iPhone because the backup could not be saved on the computer"and now it wont let me install it again and keeps saying "itunes cannot be installed because the file cannot be found in the cabinet ". What the **** itunes? Nothing is working!!
I wanted to update my iTunes so I could sync my phone to my computer and update my phones software so I can use the latest apps that need a 4.2 or higher.
This is not fun for me so if anyone knows what I can do to fix this please help. Is it possible to download the "cabinent file" with the lastest iTunes?
Thank you.
-Kait
My phone is the iPhone4 and my computer is a Windows VistaI doubt that corrupt files are the problem. It is more likely a space or permissions issue. Is the hard-drive on which iTunes is stored close to capacity? Do you (or the particular user profile you have logged on with) have the requisite permissions to save to that drive?
Otherwise, do you get an error code? This might point us in the right direction. -
Syncing new iphone 5 with a Mac with itunes 10.6.3. Error message says iphone cannot be used because requires itunes 10.7 or later. Unable to download Itunes 10.7 to Mac. What do I have to do to import songs from Mac to new Iphone 5 ?
iOS 6 (which runs on the iPhone 5) requires iTunes 10.7, which requires OS X 10.6.8 or higher.
Upgrade OS X on your Mac. -
when trying to sync my iphone in itunes i keep getting the error message "itunes cannot sync apps because the apps installed on the iphone could not be determined." can anyone explain what this means?
I received the same error message after I had recently updated iTunes to 10.5.1 and I had wirelessly updated 13 apps. I had to go into iTunes and select Apps, on the bottom right it said I needed to update 13 apps. I updated the apps via iTunes and then synced again without an issue.
iPhone 4S / OSX 10.6.8 / iTunes 10.5.1 -
my iphone is disabled. it prompted me to connect to itunes but when i connected to itunes... it will just say cant detect iphone because it needs to unlocked. how can i unlocked if theres no way to unlock it? pls advise. ty!
Hey aldrichangel!
Here is an article that has a few suggestions for you that will help you unlock your phone:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Take care, and thanks for visiting the Apple Support Communities.
-Braden
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