TS1538 Neither iphone or ipad will connect to itunes on my windows OS laptop

Since installing iOS 7.0.4 [Feb 2014] neither my iphone 5S or iPad4 will connect to itunes on my Windows8 laptop!  they do not appear in the upper right toolbar and the Devices dropdown options are all greyed out.  I have tried all the suggestions on the Apple support site - nothing works.  I have uninstalled itunes and Apple Mobile Support services from the laptop and reinatalled - nowt, de nada nothing.  Any suggestions?

Today [9 February] for no apparent reason everything is working fine. I did no hard resets; remove or install or repair any software.  Sorry but me no know what caused this problem or what [seemed to] fix it.
Shame the X-files at the FBI has been shut-down - definitely a job for Scully and Mulder!

Similar Messages

  • HT5295 Does anyone else have an issue with the way iTunes fails to properly sync a podcast downloaded to an iPhone or iPad when connected to iTunes later?

    When I download a podcast directly to my iPhone or iPad and listen to it I expect it to reflect that status when I come home. Instead the podcast downloads again in iTunes and then wonderful joy it changes the status to unplayed and I wind up having to figure out what I've listened to and what I haven't (I listen to a lot of 'em).

    I'm not having issues.  What have you done to troubleshoot?

  • TS1538 my iphone 4s is not recognized by itunes in my windows pc.

    i follow the instruction in the article iOS: Device not recognized in iTunes for Windows, nothing happen. 
    is it something to do with the software?
    the cable-check, oz another iphone still can use it to connect to itunes in pc.
    reinstall the program-check,
    verify the apple mobile device-check
    restrart the aplle mobile device service-check
    verify the apple mobile device usb driver is installed-check
    no third party issue..
    what else?
    help me please

    Answering my own question this time since posting, found similar query and fixed it.
    Went to control panel in Windows 7, printers and devices, down at the bottom shows the device
    right clicked and chose troubleshoot. Turned out that the device drivers had not installed and the troubleshooter did
    that automatically. Problem solved. Then the device showed up in itunes.

  • Neither of my iPods will connect to iTunes.. iTunes recognizes that there's an iPod for each.. but that it can't open it in iTunes..  they were both connecting fine prior to the last update. went through the list of trouble shooting.

    Since the last update, I iTunes pops up with an error message when I connect both iPods.. the older Nano (4th or 5th generation) will show up as a dirve on Windoes.. but the new Nano (the latest generation) will show up as a dirve until the error message pops up on itunes.. then it dissapearsll.. and both get the same error message..  that itunes detects an ipod, but it can not be identified properly.. it suggest I unplug and replug. (done that several times) or the uninstall and reinstall iTunes (won't work either) .. and the trouble shooting isn't changing anything.
    They both worked fine before the last update

    Since the last update, I iTunes pops up with an error message when I connect both iPods.. the older Nano (4th or 5th generation) will show up as a dirve on Windoes.. but the new Nano (the latest generation) will show up as a dirve until the error message pops up on itunes.. then it dissapearsll.. and both get the same error message..  that itunes detects an ipod, but it can not be identified properly.. it suggest I unplug and replug. (done that several times) or the uninstall and reinstall iTunes (won't work either) .. and the trouble shooting isn't changing anything.
    They both worked fine before the last update

  • Why can't my iPad mini connect to iTunes 11.1 windows running 7?

    I have ios 7.1.1 and I connected my iPad mini to the dell laptop with windows 7, and I didn't connect at all. Why isn't it working I have iTunes 11.1.

    Hey Drewba1213,
    Thanks for using Apple Support Communities.
    For more information, take a look at:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Have a nice day,
    Mario

  • TS1538 My iPod is not showing up in iTunes on a Windows 8 LapTop.

    Says device not recognized when plugged into computer.

    I think your computer and iPod have different apple ids on them

  • After updating to iOS 6.1.2, neither my iPhone or iPad will update apps thru App Store. Any suggestions?

    After updating to iOS 6.1.2, neither my iPhone or iPad will update apps thru App Store. Any suggestions?

    What happens when you try?
    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • TS1702 After changing my phone number on iPhone, my iPad will not connect to my iMessage or FaceTime. Keeps giving me a message (could not sign in. Please check your network and try again).  Please help!!!

    After changing my phone number on iPhone, my iPad will not connect to my iMessage or FaceTime. Keeps giving me this message (Could not sign in. Please check your network and try again).  Please help!!!

    iPhone 4 and iPod touch (4th generation): Using FaceTime
    http://support.apple.com/kb/HT4319
    iPhone 4 and iPod touch (4th generation): Using FaceTime behind a firewall
    http://support.apple.com/kb/HT4245

  • Suddenly today both my iphone and ipad will not connect to wifi.. I have never had any problems before.  Please help.  Should I reset all my settings?  Should I reset network settings?  What should I do?

    my iphone and ipad will suddenly not connect to wifi....
    Never had any problems before?
    Should are reset all my settings?
    Should I reset all network settings?
    Please help!

    With any wi-fi network or with your wi-fi network?
    If your wi-fi network, try resetting the wireless router and modem. Disconnect the wireless router from the power source followed by disconnecting the modem from the power source. Wait a few minutes followed by re-connecting the modem to the power source and allow the modem to completely reset before re-connecting the wireless router to the power source and allow it to reset with the modem before trying again.

  • Neither my iPhone or iPad will print wirelessly to my Epson 520 wireless printer

    Neither my iPhone or iPad will print wirelessly to my Epson 520 wireless printer. My iMac running on OS X 10.6.8 will print wirelessly to the printed but it has an Epson file installed. What do I need to do?

    Be sure you're on the same Wi-Fi netwerk as the printer, then you can use this App; http://itunes.apple.com/app/epson-iprint/id326876192?alreadyRedirected=1&mt=8
    If it can't find the printer, maybe you can use this App; http://itunes.apple.com/app/epson-printer-finder/id463678539?alreadyRedirected=1 &mt=8

  • My apple tv just updated to 6.0.1 .. now my iphones and ipad will not connect and airplay :(   .. HELP

    my apple tv just updated to 6.0.1 .. now my iphones and ipad will not connect and airplay    .. HELP

    Troubleshooting AirPlay

  • My iphone nor ipad will sync since the most recent itunes update.

    I made no other changes to my computer.  When I plug in the iphone or ipad the connection sound on my computer indicates it recognizes the product.  However when I open iTunes it does not see the connections.  Additionally the iphone and ipad open a window on the device that asks if this computer should be trusted.  I have never seen that before.  Any advice for getting connected again?  I'm trying to avoid uninstalling and reinstalling itunes. 

    Hello ConnectedIn,
    It sounds like you can see your iPad or iPhone in My Computer, but not in iTunes. I recommend this article to help you get that working again, named:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    If the issue persists, and you have already restarted the computer, and both devices, the next step will be to remove iTunes and its associated apps with either of these 2 articles depending on the version of Windows you are using:
    Removing and Reinstalling iTunes and other software components for Windows XP
    http://support.apple.com/kb/ht1925
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/ht1923
    This will not compromise your iTunes Content
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • IPhone and iPad cannot connect via Remote to iTunes

    I updated iTunes yesterday and today none of our iPhones or iPads can see the itunes library via Remote. I've gone through the troubleshooting. The best result I got was to get the icon to reappear on remote's devices list. But it won't connect when I select it. Eventually it stops looking and I get this message "Remote can't connect to your iTunes library. Check your network settings and try again." I've checked all the settings on all the devices. I've logged out and back in. I turned the router off and back on. I've turned home sharing off and back on. Network seems to be working fine for everything else. I have not checked if my Apple TV will work or not.
    Any other ideas?
    Thanks

    Fixed the problem - all I needed to do was power cycle my router. Schoolboy error!

  • My Iphone and Ipad will not pick up my new email messages..for the last few days...I have tried deleteling the account and reseting it and it still only picks up the old messages? Anyone else having tis problem? ANy ideas how to fix it?

    My Iphone and Ipad will not pick up my new email messages..for the last few days...I have tried deleteling the account (a number of times..)  and setting the account back up?  and it still only picks up the old messages? Anyone else having tis problem? Any ideas how to fix it?
    This just started happening for no reason...no changes to the phone or Ipad?

    my iphone and ipad will not send or receive emails or messages for the last few days.  it is telling me that cannot connect to server

  • I have an apple tv and i want my iphone and ipad will be sync to it?

    i have an apple tv and i want my iphone and ipad will be sync to it?

    Neither iPads nor iPhones sync to Apple TVs. They can however, stream to them. Is that what you mean? If so, yes, you can use both your iPhone and iPad with your ATV, though not at the same time.

Maybe you are looking for

  • Can't transfer content using Home Sharing

    I have two home computers. I've opened home sharing on both computers and it's turned on in both. I can view the files on both computers, but I'm not able to transfer files from one computers library to the other. I've read several articles on how to

  • How does one update to Mountain Lion from Snow Leopard?

    My friend has Snow Leopard and wants to up date to Mountain Lion, how is it possible for her?

  • IDVD menu items greyed out? Help!

    Hello, i recently bought an external DVD drive for my mac mini ( unfort, I bought it used for good price, and didn't realize until later that the mini didn't burn DVDs. Its a combo-drive unit). Anyhow, after installing my external DVD drive, I figure

  • Orange locked phone - have unlock code - now what?...

    Hello all I contacted Orange some time back to send me the unlock codes for my Nokia N73. They asked for the relevant details (imei, phone number etc) and said after a £20 charge, they would send them to me (unlocking code + instructions).. 6 days la

  • Is there a limit to what it can handle?

    I have a LR catalog of about 700gb. I have about 1tb of videos that I'd like to add. Will LR slow down at some point if you add too many files? Is there a limit to what it can handle? Thanks.