TS1538 new iphone 4s won't back up to iclound or macbook

I got an upgrade iphone yesterday iphone 4s, the guy in the shop did a partial backup in shop.  Since getting home I have tried to reset it to back up to icloud and macbook with no luck.  The macbook says i need an updated version of itunes, but it is up to date (my old iphone also won't connect now, same message!).  When I try to back up with icloud it says there is a problem with backup, i've tried different date back ups.  Please help!?

Try a reset by pressing and holding the home and power buttons until the white Apple logo appears.
ReneeMouilso wrote:
My second issue popped up just a few days ago. I am unable to send a picture to anyone via email (gmail).  I checked to make sure MMS is enabled (it is) and I certainly have MMS provided through Verizon.
MMS has absolutely nothing to do with email.
Is this the only email account on the device? If not, are  you able to email pictures via other accounts?
Are you able to send emails with pictures attached from the gmail account on a computer?

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