TS1538 New Lightning-USB cable solved problem

Got this problem with provided Lightning-USB cable. Occured on 2 different laptops running Windows 7.
Received a new cable from iStore which reliably worked on the same configurations.
Old cable sometimes worked when removing both ends and plugging in again.
Or when using the described trick of taking a new picture and removing the cable.
Old cable seems to work reliably on an older PC running Windows XP.
Not very convenient, so i am glad that the new cable works reliably.

Contact Apple > Contacting Apple for support and service
I think it comes with a one year warranty.

Similar Messages

Lightning USB Cable not working

My lightning USB cable stopped working today. I tried to plug it in and it didn't charge my phone so I unplugged it and saw that one of the sides of the iPhone hookup looks kind of burned abs chipped off. I would post a picture but I'm not sure how.
I just bought this iPhone 5 2 weeks ago, so I'm a little disappointed. Do you think apple will supply me with a new one?

I suspect that they will, but the only way to find out for sure is to contact them. Use the correct phone number on this page. Alternatively carry the phone and cable in to an Apple retail store or service provider.
Note that the Apple accessories for the iPhone fall under the same warranty as the phone itself.
Best of luck.

How do I connect my 2nd generation Ipod to a Firewire 800 port? It no longer holds a charge and it doesn't power up with the newer generation USB cable. The only way I can sync my Itunes library onto this Ipod is when it is powered...

How do I connect my 2nd generation Ipod to a Firewire 800 port on a new laptop? It no longer holds a charge and it doesn't power up with the newer generation USB cable. The only way I can sync my Itunes library onto this Ipod is when it is powered and connected simultaneously. Pls help.

Try here:
iOS: Not responding or does not turn on
If not successful then time for an appointment at the Genius Bar of an Apple store.

N81 USB Cable - Resolved problem!

I had problem with my N81. It wasn't connecting with my PCs using nokia's USB cable. No message was showing. Bluetooth was working fine. I was restarting PCs and mobile several times but without effect.
Then I remembered myself that I had same problem with my Logitech Steering-Wheel.
I plugged N81 to Playstation 2, unplugged, and plugged to PC. It resolved my problem. I got message on display of N81 to choose transmission mode!
It's strange, isn't it?

I had the same problem: I plugged the phone in my laptop's USB port -- and nothing no "ding dong" absolutely nothing! I tried plugging the phone to Linux box and no dmesg output here either.
I thought I broke the cable or the connector, and got a new one -- but nothing. It was driving me bonkers. Sometimes, I wish I would have gotten the iPhone instead -- seriously!
I discovered my "Playstation-less solution" for this problem by accident. OK, here we go:
1. Set a "quick alarm" in your clock application (i.e. two or three minutes past the current time).
2. Turn the phone off.
3. The phone will power up and your alarm will sound. Switch it off and the phone will ask you if you want to use the phone. Choose "Yes" here.
4. Boom, magically your phone will be recognized again when you plug it to your USB port and the N81 will ask you to choose the transmission mode.
5. You're done.
Don't ask me what happens in the phone when the alarm goes off, and how it got in that "non detect mode" in the first place but this is how I fix mine now. As an explaination how it might have gotten in that "non detect mode" the only thing I can think of, and this is pure speculation, is that I might have had the phone connected to the USB port while the Laptop was doing a reboot. In the boot sequence a USB device was recognized, and the PC tried to boot from it and this might be what screwed the phone up.
Let us know if this works for you as well
Anyway, good luck everyone.

HP laserjet 6L connected thru USB cable printing problem

System Board ASUS M3A78-EM does not have LPT port on mother board.
Printer Model : HP Laserjet 6L Gold (Old printer) Connected thru USB cable (LPT to USB/USB to LPT)
O/S Windows XP
Driver installed automatically and port selected USB
Previously it was working fine but now a days, I am not able to print clear text on output.. It prints some words in italic, some of half italic, crucked letters. If I start my PC with printer switch off. When ever required printer, I switched ON printer and give command to print. It displays many time "printer failed to print this document". After reboot the system with switched on printer message does not displayed.
Can any one help to reolve this problem of uneven printing letters.
my email id is {Personal Information Removed}

I found this advice on another site:
"You will need to install drivers for your usb serial adapter, A good way to find which drivers to install (if u dont have them) is to click the apple Icon on the top left, 'about this mac'then click the 'More Info' on the window which appears, then look for USB devices.
Your serial adapter should appear as a usb device, THen google for the os x usb drivers for the chipset/adapter, or contact your vendor/look on sourceforge for it."
I don't know if that's the problem, but you should have gotten a driver disc with the converter cable. The one I just received for a pc client has a CD that says it's for Windows and Mac.
One problem though, the disc is a mini-cd. Not great for slot loading drives, and the driver says Mac 10.1 - 10.3.3. Maybe that's when they made the cable, but I wouldn't be very surprised if it didn't work with Leopard. It's going on a PC so I won't have to worry about it for now.
Side note about these cables - I have another client who wanted to control his ham radio gear from a Mac running WinXP on Parallels. It wouldn't work in WinXP until I removed the driver from the Mac side. Windows kept complaining that the device was already under control by another program - it meant Mac OS. I'm not sure how I would have been able to make the device work both ways, but luckily, didn't have to find out.
Leopard saw his Radio Shack cable fine from System Profiler.
Message was edited by: dechamp

Nokia 6700 USB cable connectivity problem -fixed-

Ok, got my 6700 today. Everything worked like a charm, until I tried to connect it to my PC using the supplied USB cable. I downloaded and installed the latest Nokia PC suite which supports this phone (7.1.30.9) and connected the phone. Vista was unable to install a driver, and the phone was listed in the device manager as 'unknown usb device'. The phone display reported 'no response from host' after plugging in the usb cable.
I searched online for a solution, and tried the following:
- repaired the install of the Nokia connectivity cable driver: no success.
- deinstalled the nokia pc suite, ran the pc suite cleaner, rebooted and reinstalled the pc suite: no success.
- threw away the unknown usb device in the device manager and plugged the cable back in so that Vista would try to install the driver again: no success.
- tried other USB slots (not behind HUB): no success.
At this point I was so frustrated that I decided to take out the supplied 1gb micro sd card and transfer some data to it using a card reader. When I looked in the root of the sd card, I noticed that there was an executable called pc-suite.exe there, among some other files. I decided to delete those files to see if they were causing the problems, I deleted the following files:
- autorun.inf
- launcher.exe
- pc-suite.exe
- qf
Replaced the micro sd card in the phone, plugged in the usb cable and voila: connection! Everything worked like a charm.
During my online search I noticed I wasn't the only one experiencing connectivity problems with the 6700. Maybe this fix will help other people as well, that's why I decided to post it here. ;-)
Peter

Thanks Peter, nice job - same problem, your solution is working. Shame on Nokia - i have so many problems with E52, and now with 6700 - why ? Is it so difficult to make a reliable software ? So disappointed ... maybe Apple is the solution - but after 10 years with Nokia why change with Apple ?

Lightning USB cable order question

I ordered 3 of the Lightning to USB cables from Apple. It originally said 2-3 weeks and if I look up the order, it still says that, but it also says it is Preparing for Shipment. Does that mean it will actually come much sooner or do they mark all such backorders as Preparing for Shipment? In case I find these cables locally, I'd like to cancel the order, but it now says I cannot (although I could still return them if needed).

I suspect that they will, but the only way to find out for sure is to contact them. Use the correct phone number on this page. Alternatively carry the phone and cable in to an Apple retail store or service provider.
Note that the Apple accessories for the iPhone fall under the same warranty as the phone itself.
Best of luck.

Newer iPhone USB cables tear at the ends, unlike old style iPhone USB cable

Has anyone been seeing their iPhone USB cables tear at the ends after a year? This has been happening with the newer USB cable style, but not the older ones.
http://i.imgur.com/KjGUx.jpg (USB ends)
http://i.imgur.com/ueJ9m.jpg (30-pin connector ends)
For the USB ends, the older style had a plastic cylindrical section covering the joint where the cable and USB head met. The same goes for the 30-pin connector end.

Oh yeah. Our household has torn a total of three already in precisely that way. In fact, the one I'm using as we speak to connect my iPhone 3G to my computer is actually shredded from both ends (though the USB end is worse; the other two were also only torn at the USB ends).
Sure one might attribute that to "user abuse" -- I don't know that any of us have been particularly
gentle with our respective iPod and iPhone cables -- but personally I've found that the new cables (as opposed to the old cable that came with my first iPod) break in exactly this way unusually easy, without any extra unkind handling. Surely such an essential part should be able to last ordinary use beyond the first year?

Lightning USB cable (new) is already not working

Can I get it replaced if I have AppleCare?

You don't need AppleCare to get a cable replaced, especially if it's new. Take it back to the Apple Store and it will be replaced under the 12 month limited warranty.

Looking for a new recharge/USB cable for my Ipod classic 5th gen

Lost my cable, cant access/edit my library or recharge my Ipod. If anyone knows where I can get one please let me know... getting a little desperate.

Just search up 30 pin cabLe on Google. Here is one website.
https://www.macfixit.com.au/4-inch-slimfit-usb-sync-cable-for-all-30-pin-ipad-ip hone-and-ipod-white.html?gclid=CNfE-uDercMCFdd6vQodNy4AUQ

Hi. Charging with not original lightning cable have problem in device

I bought a charger and lightning usb cable , i don't know that these are original . This message have seen " usb cable or other accessories are not compatible with device "
This message also come after change adaptor .
Whats the problem , is the cable not compatible .
My device is ipad 4 with ios 7
Thanks

iOS7 introduced the need for users to use authorized cables. Lightning cables have little chips in them, and if that chip is missing or isn't one authorized by Apple, then you'll see that message. (supposedly it's in response to people using after market cables that malfunction)
From what I've read your cable will continue to work, but you will get that message every time you plug it in. You can either learn to ignore it or purchase a cable either from Apple or other reputable companies. From what I've heard, companies like Belkin, Targus, Kensington, etc should be fine.

Nokia Suite and Nokia 701 Cable Driver Problems

Hi, I just bought a Nokia 701, and so far I love it, the only real problem I have is that I can't connect it with Nokia Suite through the provided cable, because the driver never get installed properly, everything OBEX fails to install.
So the only real way I can fully connect my Nokia 701 with Nokia Suite is via Bluetooth, but the speeds are dramatically slower. So I'd like to know if there are others having this problem or if I'm the only one. And in case this problem is already known, will there be a solution for it soon?
I also have a Nokia 5800 ExpressMusic and it has the same problem for ages. And it has never been solved, which I think it's pretty bad in a company the size of Nokia.
Just to clarify I'm using Windows 7 at 64 bits, and the latest version of Nokia Suite (3.3), and I'm trying to connect a Nokia 701 and a Nokia 5800, and both get driver incompatibilities that can't be resolved by the automatic Windows 7 search, and can't be resolved by searching for it manually with Windows Update, Windows Compatibility Site says that Nokia 5800 ExpressMusic should be 100% compatible, but, maybe because of the fact that Nokia 701 is relatively new, there is no information on the Windows Compatibility Site, about the device.
Please help me with this problem, it's very important for me to be able to connect both my cellphones via cable to the Nokia Suite application.
A preemptive thank you for all your help.

Hey Sevennikke7, Welcome to the Nokia Forums.
To fix the problem, try the following solutions:
disconnect the USB cable and connect it again.
If you use a USB hub, try connecting the phone directly to the computer.
If you use a USB hub with an external power source, make sure that it has been switched on.
Check the USB cable for problems and replace if necessary.
If your phone asks you for the connection mode that you want to use, make sure that you select Nokia Suite(or PC Suite) on your phone.
Disconnect the cable, restart the computer, and try again.
Keep in mind that if you remove USB devices without using the Safely Remove Hardware tool in the Windows taskbar, connection problems may appear.
Go to Add/Remove Programs in Control Panel (called Programs and Features in Microsoft Windows 7).
Select Nokia Suite in the list of applications and click Change/Remove.
In the dialog that appears, choose Repair.Nokia Suite then check that all the needed files are intact and repairs any errors that were found.
Control Panel > Programs > Programs & features > Nokia Connectivity cable driver, right click and Change/Repair
Try go Control Panel > View Devices > Remove your device profiles and reinstall them.
As both devices cannot connect to your computer I believe it is a problem with drivers inside your PC.
I hope this helps and you manage to resolve your issue. Please get back to me if your problem persists.
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Pc running Windows 7 does not recognise Envy 4502 unless usb cable is used.

Printer has been set up as per instructions and recognises home network. When connected to PC runningWindows 7 via usb cable, no problem. When cable is disconnected I get the message saying printer offline. I used a disc to install printer but had to find the correct driver from the HP website. Is the printer faulty or can anyone help with a remedy please?

Hi @JaneL2
I wonder if maybe some ports need to be opened on the router settings. Please take a look at the following post by VisionAiry - Incoming and Outgoing Printer Ports.
Perhaps there is a firewall on the computer blocking the printer. have you checked your firewall settings, and or anti virus?
Finally, and a highly possible root cause, is the printers IPv6 settings. Please turn off the IPv6 from the front panel of the printer with the following steps;
Select Settings on the front panel
Go to Wireless
Navigate to and select Advanced settings
Choose IPv6
Turn IPv6 off
Please let me know if one of these suggestions does the trick. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have a new iphone 5. After update and download some programs I can not just turn it on and shown in the LCD "iTunes" with a picture of a USB cable. - Alguine can help solve the problem. thanks

I have a new iphone 5. After update and download some programs I can not just turn it on and shown in the LCD "iTunes" with a picture of a USB cable. - Can anyone help me solve the problem. thanks

Its trying to tell you to connect it by usb to a computer to reflash a failed firmware flash
You should comply

My Many Irritations (story) and a New Solved Problem (video playback)

This topic is just going to ramble through the many things that have irritated me about my iPod since the purchase only three weeks ago. Don't get me wrong, though, I still love the thing. For the most serious problems, check out Numbers 3 and 11.
Lets see... where to begin...
I originally had no interest in the iPod, but some time after the unveiling of the fifth generation's new capabilities a friend of mine started talking about it quite a lot. And so, some time in early November, my hype for the video iPod had grown greatly. I downloaded Videora iPod converter and started converting music videos like crazy.
By the time December rolled in I had successfully converted almost all of my 150 or so music videos and imported them into iTunes. With Christmas coming up I was wondering if I should just ask for it as a gift, but impatience set in and I bought it on the fifth of December, and have greatly enjoyed it since.
Sounds peachy, but there's a fair bit that I left out.
Number 1. I love viewing movie trailers on Apple's website. But with the recent update to the quicktime software, it was required to get the updated version. With that came iTunes, a program that was at the time unwanted and an irratation.
Number 2. Videora iPod Converter has it's fair share of bugs. While I successfully converted many a video with it, I found it would 100% of the time fail to convert files of the .wmv format (Windows Media). As well, I would later find a more serious problem.
Number 3. On the first day of using the iPod I had a serious error. I had been watching videos just fine all day, and the iPod was working perfectly. I then chose a video to play and inexplicably the iPod froze. These are the symptoms: black screen, backlight on, no responce from controls.
Tired, as it was the end of the day, I was unwilling to go to the computer room and attempt to find a solution online. And so, I gambled that the backlight would drain the battery and hoped that upon a recharge, everything would be fine. As the backlight was illuminating my bedroom, I put the iPod in it's sleeve to dim it a bit and went to sleep.
As you can imagine, this was kind of scary. I was afraid that I had bricked my iPod on it's first day.
In the morning, the battery had died and I was able to recharge it by syncing it with my computer. After charging, I tried a few videos and then tried the offending video. Again it froze, but this time I was confident that the backlight would drain the battery and it would be fine.
I then looked at the folder wherin I had saved the converted video. Among all my other videos was the offending one. I played it in Quicktime 7, and everything was fine until I realized the length of the video was double what it should be. After what should be the end of the music video came two minutes of a white screen. The file size was also abnormally large, compared to the other videos.
It turns out that Videora iPod Converter can sometimes produce corrupt files, and these corrupt files will not be detected by iTunes as corrupt. Such files can be trasferred to iTunes and to your iPod without any error or problem, but will lock up your iPod when played. Now, when converting batches of videos with Videora, I scan the file-sizes to see if any are abnormally large; after all, using the same settings on a batch of similar in length videos should produce files of similar size.
It occurs to me now that the method for resetting the iPod might have worked as an alternative to draining the battery.
Number 4. I should mention that the battery life on this thing was (for me) unexpectedly low when playing videos. I'm not saying that mine is defective or anything, but I just found that the battery runs down pretty quick when playing videos; quicker than I had thought it might. Not a big problem, though.
Number 5. In a search to find something to convert my .wmv videos to an iPod compatible format I found the ImToo converter. It works quite well, but the trial version is limited to videos of five minutes or less in length. I'm considering paying for the full version, but if someone knows of another reliable .wmv converter, I'd be glad to try that. For now, ImToo is good enough as most music videos are less than five minutes long, but I do have some other videos in the .wmv format that I would like to transcode.
Number 6. In mid December I went out of town for three days. Of course, I brought along my new favorite portable media player. Not surprisingly, the battery soon ran low and I was without my computer to recharge it. So I went out to a store and bought Apple's official USB Power Adapter. I thought it was kind of expensive, especially considering that they used to be BUNDLED with the older iPod models, but I was happy to find I would now be able to charge my iPod. Wrong. Something that was not made obvious to me by the package description (if it is even mentioned there) is that the darn thing needs the USB cable that came with the iPod. It does not come with one, and so if all you have is a wall socket, the USB Power Adapter, and an iPod, you're screwed. Unless it's the iPod shuffle, which apparantly is the only thing that works with the USB Power Adapter out of the box. As far as portability goes, I feel this hurts. I would have liked to keep my USB cable attached to my computer. After all, it is a pain to get to the back of my computer and keep plugging it in or unplugging it.
Number 7. I'm rather irritated with certain aspects of the iPod's interface considering music videos and regular song files. I spent a good amount of time adding artist and album tags to all of my music videos. These tags make sorting the videos in iTunes much easier.
First, the iPod's interface does not allow for the search of videos through album tags, but does through artist tags.
Second, going to Music>Albums> gives a long, cluttered list of Albums because of all of my music videos and one-hit songs that belong to only one album each.
I suppose there is a workaround.
Number 8. I recently bought another accessory for my iPod. The LOGiiX Amplified Fold-Up Speakers. A very attractive and portable set of speakers for the iPod. It comes with a little stand that holds the iPod in place, and works off of either 4 AAA Batteries or AC Power. Yet again, this is a product that DOES NOT come with the power adapter. Now, I think I MAY have one somewhere in my house... perhaps the power adapter that CAME WITH my SONY MD that is being replaced with the iPod will work....
Oh, and that little clip-on stand I mentioned? I expect it to be lost soon because when I fold up my portable speakers there is no way to clip the stand onto the outside of the speakers.
Now, as far as portability goes, I have to carry with me (at the most) seven things: the iPod, the headphones, the USB connector, the USB power adapter, the fold-up speakers, the little stand, and an AC power adapter.
Number 9. Minor irritation in my control of the clickwheel. After this long, I still accidentally select the wrong thing, and often take a fair time to get the highlight where I want. Meh, this one I'll figure out eventually.
Number 10. There was something irritating about entirely forgetting my login for my Apple ID and having to create this brand new one for today.
Number 11. Just today, I have come across a problem with the video not playing. I watched one video just fine, went to the Videos>Movies> tab and, as mentioned above, accidentally highlighted a video I did not wish to play and hit the Select button. Normally when this happens I wait until the video has loaded - when the screen goes black and the white Play symbol appears in the top left. But this time, I immediately hit the Menu button to go back to the Movies tab. The video's loading was interrupted and I went back to the Movies tab.
Now, when I select and play ANY video, after a noticable but short wait the screen goes black, another noticably longer wait and the play symbol appears, and then a black screen for a few seconds and the iPod skips ahead to the next video, which behaves in the exact same way.
I have powered down the iPod using the method of holding the pause button, but the problem persits.
My music videos can be played as songs by finding them under the Music tab, but no videos play as videos.
I am not at my home computer, and so running iPod updater or just trying to sync is not an option right now.
I will soon try to reset the iPod using the method described on Apple's support website.
EDIT Okay, the reset did the trick. Videos are playing fine now. I still want to share my iPod story, so I'll leave this here, but have changed it from being a question. Below are the instructions I followed for the reset.
RESETTING THE IPOD
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

Nice Rant session:
"It turns out that Videora iPod Converter can sometimes produce corrupt files, and these corrupt files will not be detected by iTunes as corrupt. Such files can be trasferred to iTunes and to your iPod without any error or problem, but will lock up your iPod when played. Now, when converting batches of videos with Videora, I scan the file-sizes to see if any are abnormally large; after all, using the same settings on a batch of similar in length videos should produce files of similar size."
What did you expect for freeware? Nice effort but because it's free everyone thinks it's a gem. It's not. This web site has been flooded with questions that should be directed at the authors website. Video conversion and editing is not for the beginner. Sounds to me that you have a bunch of badly converted videos that are causing a lot of problems. Videora problems:
Known Bugs
Audio/Video sync
Problem - Output files can be out-of-sync. While no set pattern has been established, it seems to be more frequent with input files of 23.976 fps, non-DVD rips, and WMV/MPG filetypes.
Workaround solutions - Try the custom option '-async 1'. If the disconnect gradually increases over time, setting 29.97 fps sometimes gets rid of the problem regardless of the input fps. You can also use AviSynth to assume the FPS and have the audio sync to that. If it's a sudden disconnect, check your VOB Cell settings in DVD Decrypter settings per this thread. Otherwise, test with an AviSynth script per the DaProphecy's method in the FAQ. For non-DVD files, PSPVideo 9 may be a good short-term solution until the converter stabilizes some more or try something like AviDemux.
Audio track not getting picked up
Problem - The IFO stream rip is fine, but the converted file has no sound. The debug info showed to audio track getting picked up. The most obvious case with this is the Madagascar DVD.
Workaround solution ideas - Test with an AviSynth script per the DaProphecy's method in the FAQ (untested). Use a different DVD ripper.
Program doesn't start (.NET issue?)
Problem - Converter errors upon starting with an extended dump.
Solution ideas - Update .NET framework (in all languages you're using!) to most recent solution. Clean out registry. Neither of these have worked for some.
Progress meter incorrect
Problem - During transcodes, the progress meter can be incorrect; thus, transcoding continues after the meter hits 100% and time remaining is zero. People have been seeing this more often with VOB files and/or the H.264 codec.
Workaround - Figure out the length of your movie in seconds and compare that to the 'Processed' field. A 2-hour movie will not finish until Processed hits 7200 seconds.
Artifacts (bad video quality) in darker scenes
Problem - Scenes with darker background colors tend to have more artifacts (blocked video). It's much more obvious on the iPod, so this may be an Apple firmware problem.
Workaround ideas - Use a VBR setting (FQ->VBR, two-pass A->VBR) to improve video quality. The custom option '-mbd 2' might help.
Desktop icon
Problem - When installing, the desktop icon does not appear/stick when using lower color setups.
Workarounds - Select a 32-bit color scheme in your desktop settings, or change the icon in the shortcut.
Profile changes don't always stick
Problem - If you make a change to a profile, click apply, and immediately trancdoe with that profile, the transcode might not use the new settings.
Workarounds - Once you click apply, swtich to another profile and back again to make sure the change is still there. If that doesn't work, create a new profile.
Can only install/use with admin rights
Problem - There have been reports of non-admin users not being able to use the converter.
Workarounds - Separate installs or give all users admin rights.
Who in their right mind would use a program that has these many critical bugs to convert files for the IPOD. People who are cheap, kids with no money and people who are just plain gullably.
A little research and downloading a trial from this site would have solved your video problems early on;
http://www.divmm.com/
The 5th Gen IPOD was designed to support video content that was purchased on the ITunes web site. For everything else, you are on your own.

TS1538 New Lightning-USB cable solved problem

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