TS1538 Newest itunes refuses to recognize my ipod 5th gen

Recently, through no changes on my own part, iTunes has ceased to recognize when my iPod touch 5th gen is plugged in. My windows computer recognizes the device just fine, but itunes is being incredibly frustrating.
I have run the gauntlet of personal troubleshooting, so linking articles is unlikely to help.
1) I have tried deleting all files associated with Apple and reinstalling the latest itunes
2) I have tried charging my iPod until it is 100% and trying the above
3) I have tried manually updating all my apple device drivers, usb drivers, any drivers remotely linked to my ipod being plugged in.
4) I have tried manually forcing my iPod into recovery mode (itunes WILL recognize this) BUT recovery will fail due to "unknown error 1611".
5) I have tried going into settings and doing a factory reset on my iPod. All that happens is it hangs indefinitely on a black loading screen
6) forgot to add, I have tried EVERY SINGLE USB port available on my machine, and no difference, the device remains unrecognized.
So what's left? It seems my only option is to bring it into the Apple store.

i have a 3rd generation ipod and my girlfriend has a 2G nano, both of which stopped being recognized by itunes immediately after i installed itunes 7.0.2 (shocking). After some research and playing around i did find a workaround. Plug your ipod in and wait for "Do Not Disconnect". Right click on My Computer and select manage. On the left hand side towards the bottom select Disk Management. Next you should see the name of your ipod in the middle section, right click on it and select Change Drive Letter and Path. Next Click the Add button and choose a drive letter not being used by your computer (Q usually is available) and press OK. Close the Computer Management window and open itunes, you should see you ipod and should be able to update it.
As far as I can tell, you have to do this each time you plug you ipod in, but it does work.
Good Luck!
  Windows XP Pro  

Similar Messages

  • ITunes refuses to recognize current iPod software

    Hi all,
    I had upgraded to the latest version of iTunes (7.1), but after a few weeks, it stopped loading completely. Instead, it began freezing 3/4 way through updating the library. I assume that during the upgrade, the iPod firmware was also upgraded.
    I wasn't able to work my way around it, so I uninstalled ver. 7 and re-installed ver 6. Since then, iTunes opens perfectly (a relief).
    Problem: iTunes refuses to recognize my iPod now, saying:
    "The iPod cannot be used because it requires iTunes version 7.0 or later."
    Obviously, I was having trouble with 7.1 so that's not an option I'd like to explore. Suggestions would be appreciated.
    BL

    i have a 3rd generation ipod and my girlfriend has a 2G nano, both of which stopped being recognized by itunes immediately after i installed itunes 7.0.2 (shocking). After some research and playing around i did find a workaround. Plug your ipod in and wait for "Do Not Disconnect". Right click on My Computer and select manage. On the left hand side towards the bottom select Disk Management. Next you should see the name of your ipod in the middle section, right click on it and select Change Drive Letter and Path. Next Click the Add button and choose a drive letter not being used by your computer (Q usually is available) and press OK. Close the Computer Management window and open itunes, you should see you ipod and should be able to update it.
    As far as I can tell, you have to do this each time you plug you ipod in, but it does work.
    Good Luck!
      Windows XP Pro  

  • ITunes REFUSES to recognize my iPod

    I should probably start this post off by saying that I had NO issues whatsoever until my mother reformatted our computer last month. It's not an issue for her, because she can easily update her iPod at her office.
    I have a second generation iPod that I love love love, my only issue is that now iTunes won't recognize my iPod. I'm not able to update anything. It shows up just fine in Windows, but that doesn't help me. Windows wont update my iPod for me.
    I've done the 5R's more times than I can count, and iTunes will usually recognize my iPod by the fifth attempt. The catch is that, whenever iTunes finally accepts the iPod, it won't update. It will say it's updating and then I'll get an error message saying it wasn't able to connect.
    My mother thinks our hard drive might be dying, does that have anything to do with it? I'm tearing my hair out over here and I know it's a terrible question to ask on the Apple board, but are there any other options I have to update my iPod with?
    I'm going crazy here without being able to listen to it.
    Dell? Windows XP
    Dell Windows XP

    i have a 3rd generation ipod and my girlfriend has a 2G nano, both of which stopped being recognized by itunes immediately after i installed itunes 7.0.2 (shocking). After some research and playing around i did find a workaround. Plug your ipod in and wait for "Do Not Disconnect". Right click on My Computer and select manage. On the left hand side towards the bottom select Disk Management. Next you should see the name of your ipod in the middle section, right click on it and select Change Drive Letter and Path. Next Click the Add button and choose a drive letter not being used by your computer (Q usually is available) and press OK. Close the Computer Management window and open itunes, you should see you ipod and should be able to update it.
    As far as I can tell, you have to do this each time you plug you ipod in, but it does work.
    Good Luck!
      Windows XP Pro  

  • ITunes does not recognize my iPod Nano Gen. 4

    I have a MacBook Pro Retina with the latest version of iTunes installed on it and an iPod Nano Gen. 4. The problem that I have is as follows: My Mac does recognize my iPod but just as storage device. iTunes does open when I plug in my iPod but I cannot find any iPod icon on iTunes and therefore cannot upload anything to the iPod via iTunes.
    I have performed a reset procedure on the iPod, restarted my Mac, and tried out different USB cables and ports but iTunes still does not recognize my iPod.
    How do I solve this problem?

    Check here:
    http://support.apple.com/kb/TS1363

  • WON'T RECOGNIZE NEW IPOD - 5th Gen.

    I just purchased the new 5th Gen, 30 GB - after having had TWO 3rd and 4th Gen IPODS - both malfunctioing on me and of course, not being able to replace them with an actual NEW ipod, and not a "refurbished" one.
    I have been trying for DAYS to load this new ipod with my music and my PC won't even recognize it??
    I have gone through trouble shooting, restarted my pc, uninstalled/reinstalled software, unplugged/replugged wires. It keeps saying something about the USB connector...??
    I am SERIOUSLY frustrated and on the verge of bringing this thing back for a refund b/c i have HAD IT with apple.
    PLEASE, DOES ANYONE KNOW WHAT'S WRONG?

    It's saying "Firewire cables are not supported. To transfer songs, connect the USB cable provided"??? But that is what I've been doing?! I have been connecting my ipod to my pc with the wire that came with the ipod.
    Then I even tried using the wire that came with the previous generation ipods - which has the little square piece that goes into the ipod and then the wire splits in two, and one wire goes into (what I think is) the firewall socket in my pc, and the other wire goes into this other socket.
    That is what use to work with my other ipods. WHAT IS THE DEAL WITH THIS ONE?? Do I need another USB wire??

  • ITunes 7.4.1 (2) & iPod 5th gen Error - Not playing complete lists.

    I have on my computer over 3000 songs, and 12 movies... on my iPod I have the identical setup. When I upgraded to 7.4.1 (2) I found that my iPod now no longer plays all the lists. My music list which only has 152 songs plays only 22 of them on my iPod...
    When I play an audio book that has over 100 files to its name, it only plays 20 of them... I have restored the iPod twice, formated and restored it once, and this still happens.
    Anyone have a clue why?

    I finally stumbled across a fix for this problem, and in case someone else is frustrated at some point by a similar issue I'm posting what finally worked to enable me to bring iTunes up at any time (without rebooting first).
    The solution was to go to the preferences to uncheck "search for shared libraries".
    I'm glad the problem is fixed, but Apple developers really should include a timeout function on iTunes search for a shared libraries. At least a visual dialog to confirm that the application is in the process of searching for a shared library on the network would help provide clues as to what is causing the spinning beach ball to appear right about the time the application window should pop up.

  • ITunes refuses to recognize iPod

    Hi all,
    I had upgraded to the latest version of iTunes (7.1), but after a few weeks, it stopped loading completely. Instead, it began freezing 3/4 way through updating the library.
    I wasn't able to work my way around it, so I uninstalled ver. 7 and re-installed ver 6. Since then, iTunes opens perfectly (a relief).
    Problem: iTunes refuses to recognize my iPod now, saying:
    "The iPod cannot be used because it requires iTunes version 7.0 or later."
    Obviously, I was having trouble with 7.1 so that's not an option I'd like to explore. Suggestions would be appreciated.
    BL
    30G Video iPod   Windows XP  

    I am having the exact same problem, if it is of any comfort. I have an 80GB Classic and a 512MB Shuffle (gumstick variety) and just this evening, when I plug either of them into the USB port, my Mac (G5) recognizes the iPod for a brief moment but then, a message appears saying that (I paraphrase) "an iPod has been plugged in but it cannot be identified properly. Please disconnect and try again." I do try again, and again, but nothing changes. The iPod's icon appears briefly on the desktop, as it should, but quickly vanishes as the error message pops up.
    I tried resetting my larger iPod, per Apple's instructions, but that has not helped. I have restarted the computer twice, and no luck. I have just updated iTunes to the latest version; nothing.
    The larger of these iPods did connect just fine, it turns out, to an iMac in the other room.
    I actually had this larger iPod connected to my computer just this morning, updating its contents with some new podcasts. Ever since, and even now, it plays music and looks fine; it just won't connect.

  • Hi all, itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?

    Hi all,
    itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
    Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
    ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
    lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
    and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
    to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
    Any info will be greatly appreciated, thanks.
    Fish

    Hi all,
    itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
    Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
    ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
    lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
    and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
    to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
    Any info will be greatly appreciated, thanks.
    Fish

  • Computer AND iTunes don't recognize my iPod touch.  Comp thinks it is a camera.  iTunes won't bring up devices at all.  I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes... getting beyond P/Oed!!!

    Computer AND iTunes don't recognize my iPod touch.  Comp thinks it is a camera or something.  iTunes won't bring up devices at all.  I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes - updated iTunes completely demolished my computer's ability to recognize the sound card and computer had NO sound at all.  I had to uninstall iTunes, QT, AND my sound card and reinstall them all.  Sound worked fine, but now I can't sync my iPod.  Computer recognizes that "something" is hooked up (thinks it might possibly be a camera) and I get that "open with" window.  In "my computer" it shows that there is an "iPod" connected, but it is pictured as a camera.  In iTunes my username is no longer appearing (although account info is there) and NO devices whatsoever get listed.  There is nothing wrong with my USB ports or cable.  And of course Apple won't help anyone unless you pay them to. ... I am getting beyond P/Oed!!!  You pay hundreds for a product and all you get are headaches with their stupid bug infested software and no support at all.
    Can anyone out there help me clean up this unbelievable mess Apple and iTunes has created in my computer?
    Thank you.
    Evie

    After three completely wasted days trying to figure all of this out I finally got it fixed - on my own - by reading dozens and dozens of rogue posts in indie forums from people that refuse to dish out money to have a company TRY and advise possible fixes on their own glitches.
    (here's a novel idea - fix the glitches Apple.  Or - don't send out updates filled with bugs in the first place)
    Everything (several applications) had to be uninstalled in a very specific order and then restarted , then it all had to be verified with manual deletions of leftovers, and emptying the recycle bin, then another restart, then iT had to be reinstalled again and the system restarted again, and two more update downloads. Holy!!!
    I love my little iPod touch, but I honestly must say, when this kind of thing happens (and it has several times now when I try to deal with iTunes or Apple), it makes me want to flush it down the toilet.

  • ITunes does not recognize my iPod Touch

    My iTunes does not recognize the iPod Touch , I connect to the computer and not loaded or recognized by the iTunes, I can do? and uninstall iTunes and went back to install, now I can do? Thanks.

    http://support.apple.com/kb/TS1538
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • Windows and iTunes do not recognize my iPod..... HELP!!!!!!

    Hello!
    HELP PLEASE!!! Windows Vista and iTunes do not recognize my iPod!!   I dont understand why because everything went well for at least 2 weeks!!   But now, my Ipod only appears even more in my computer, so ITune do not recognize on.  
    I need your help before remove ITune and all Apple produces. This is what I do if I made a following Apple support but before mde this, I need your help for to see if there's something simple to try before.
    I'm open to any good suggestion!
    Thank you!
    Zazzz
    P.S. Sorry for my English, I do my best.... because i'm french.

    http://support.apple.com/kb/TS1538
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • ITunes refuses to recognize my iPhone 4.

    iTunes refuses to recognize my iPhone 4 I have performed all the troublshooting suggestions including uninstalling and reinstalling iTunes several time, as well as factory rebooting and restoring my phone and it still refuses to recognize it. Is there anything more I can do to fix this on my end? Or is this a problem on Apple's end? Both my phone and iTunes are up to date.

    Hi karwilson,
    Thanks for using Apple Support Communities.  If iTunes doesn't recognize your iPhone, this article may help:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If issues persist, a thorough removal and reinstall of iTunes would be the next thing to try:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    Cheers,
    - Ari

  • My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message.  Leaving me unable to sync anything! :( HELP!

    My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message.  Leaving me unable to sync anything! HELP!

    What is the exact error message you are receiving?
    B-rock

  • Itunes won't recognize my ipod nano 5th gen. it's recognized by the computer, but I get a message from itunes that says an ipod has been detected, but it couldn't be identified properly. i did all of the steps on the ipod assistant. unistalled and reinsta

    Itunes will not recognize my Ipod Nano 5th g. It shows up on my computer. But Itunes gives me a message that says "An ipod has been detected, but it could not be identified properly. I did all the steps in the ipod assistant. Unistalled and reinstalled drivers and itunes. restarted ipod and even erased everything. It is recognized by other computers. And itunes recognizes my iphone fine.  please help.

    Have you restarted your computer?  iTunes updated? 

  • HT1459 Serial number is faded and too small to read. Itunes will not recognize my IPod Classic. How can I delete the current iPod software and reinstall it to see if this would solve the problem?

    I recently upgraded my Itunes softeware, now itunes will not recognize my IPod Classic. If I delete the current IPod software and reinstall it, would this solve the problem, and if so, I'll need step by step instruction.

    Yep.
    Take a look here:
    http://www.snsforums.com/index.php?showtopic=235
    It appears that SANmp is indeed the most likely source of your problem.

Maybe you are looking for

  • Installing iTunes on a new hard drive

    Ok, so my laptop that i used for iTunes had a recent hard drive crash. Basically, my iTunes right now is brand new. _*My iPod is the only thing with my music on it.*_ What can I do to get all my music back onto my 'new' laptop?

  • I can't download yahoo games. when i do i get a page saying "unknown publisher" won't open

    Can't download yahoo games. The Oberon company tells me it is either my windows firewall or my microsoft anti virus.  What can I do to resolve this problem?  Some games do make it through but only a few.   Thanks for the help.

  • Loading Exception.jar from NERP

    Hi everyone, I am getting XI started on my sytem first time but i have had some problems. After i try to start Integration repository , Java webstart is starting and immediately i get this message it says " Loading Exception.jar from NERP". Read 53k

  • After Effects Crashes On Startup (Initializing User Interface)

    OK, this is really frustrating me now. I've tried CS3, CS4 both on a Late 07, maybe early 08 White Macbook running Leopard 10.5.8, 4GB Ram, 2.1GHz CPU. I installed CS4 without a hitch, but when I go to open it sticks on "Initializing User Interface"

  • Photoshop Elements 9 Contacts

    I have PE9.  When I try to send a photo as an email attachment, I cannot input any contact info.  I get a pop-up that asks me to sign in to my Adobe ID.  When I try, it says Photoshop.com is not available, error code 400.  At no point do I get to a s