TS1538 Nothing in this article is helping me!

Any other ideas? I am trying to download iOS 6 for my iPod Touch. And now all that is showing up is the "plug into iTunes" screen on the ipod. Help!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

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TS1369 I'm trying to activate my ipod touch and it wont come up for syncing or whatever. and this article didnt help, can anyone else help?

i cant seem to find an answer of how to activate my ipod touch, can anyone help?

Try this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

TS4412 This article is helpful but how much better if the problem had been avoided by proper programming in the first place.

This article should never have needed to be written if the upgrade had been properly programmed in the first place. It is really shoddy producing something which causes a lot of work to so many people. Although the work round worked, it took a long time to download both the trial version and then the upgrade and re-install and deprived me of the opportunity to do what I would otherwise have done. It puts me off using updates in future.

Hello,
Welcome to the forum.
I'd like to look into this for you, can you send us your details so we can look into this? If you click on my username you'll be able to get our "Contact us" form.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT1449 Ok. I have an '06 Macbook Pro still running on Snow Leopard 10.6.8, and iTunes 10.6.1. I did everything in this article leading up to step 14. I thought I trashed the right file, now I can't access my music which is on my external drive now. Help!

As stated in my above Subject field. I have an older Macbook Pro and I was attempting to move my iTunes media file using this article:
http://support.apple.com/kb/ht1449
After getting to step number 14, I "thought" I selected the correct media file to trash from my system. Now I have my correctly copied Itunes file on my external drive that can't be accessed when I reopen iTunes. How can I get iTunes to open to my new destination now? I went to iTunes > Preferences > Advanced and selected the new location then click OK, but it still won't access.
What am I doing wrong here?

I had the same problem and found the answer!
In Outlook, go to the Help menu, then Check for Updates.
I downloaded & updated Outlook, then it upgraded my database, and everything worked out fine for me!
Good luck!

Hi. Having trouble viewing a downloaded file from a site. iPad is telling has not got a app to open file ,but have downloaded so many now and none of them are any help. Tried this on my android phone still nothing. Please can anyone help as slowly ma

HHi having trouble viewing a downloaded file from a site my iPad is telling me I don have a app to open file . And have downloaded loads of apps and still no joy . Have tried this on my android phone to and still nothing. Please can anyone help as slowly going crazy. Thanks tim

What type of file? From what site? What Apps have you downloaded for it?
Perhaps if you provide details of what you are doing we can provide more precise help.

Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happeneing. help please!

Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happening. help please!

Hello mixanme,
Sorry to hear you are not able to update your iPod touch using iTunes. Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
Issues updating or restoring iPod touch
http://www.apple.com/support/ipodtouch/assistant/restore/
I hope these steps help!
Best,
Sheila M.

For the past week I can no longer sync my contacts or calendar from my iphone to outlook. I have spent approx 5 hours reading what I should do to correct this matter but nothing works. Can anyone help mr?

for the past 2 weeks I can not sync my iphone contacts or calendar to outlook. I have spent 5 hours reading on how to fix this matter but nothing works.
Can anyone help me?

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

Pretend I know nothing about this topic, because I DON'T, and help me figure out how to format bullets in 'Pages' for IPad. I turned them on somehow, and now can't turn them off, and they are popping up in all the wrong places

I think I effectively proved my point about knowing nothing about this, by posting my whole question in the title. To review, I have a 1 year old iPad, and have Pages on it for a word processing program. I somehow turned on bullets on one of my documents and can't figure out how to stop it, and they are in all the wrong places. How do I turn it off?

1-800-676-2775 apple support tech support 1 800 275 2273
If your computer is on one minute before it freezes, than you have one minute to secure your serial number.
click the apple----->click about this Mac ------> click on version----> until you see the serial number. You may have to do this a couple of times if it freezes before you have all the numbers. A camera might help.
Good Luck

TS4268 i keep getting message that cant be set up - check network connection. went to Apple store. they could not set it up and referred me to this article which also doesn't solve problem. Keeps getting network message, even in apple store. Help!!!!

I keep getting message to check network connection when i try to use face time or imessage. Went to apple store. They could not fix it and referred me to apple support which sent me an article to do the things the store had already tried. Store thinks it is a problem with the ID although the correctID and p/word are being used. Just get message that cant sign in and check connection and try again. Happens in every location. Can anyone help me with this since Apple can't?

Since you've tried the Apple Store, etc., even though you say your Apple ID and password are good, I suspect that's the likely issue.
I recommend double checking that with Apple. This link might help:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

TS1538 Ask other users about this article

I have connected 7th generation nano. Computer recognizes. itunes does not. I have used all the troubleshooting tips except for the third party security checks, which totally scare me. My computer has just been wiped, professionally. In using the diagnostic checks, it says itunes doesnt recognize the ipod. Can anyone help? Am in the same boat with my ipod shuffle. Computer and itunes do not recognize either. I am frustrated beyond belief. Have spent 3 days rebooting, restarting and troubleshooting. HELP

at4lv
Jul 1, 2013 11:03 AM
Ask other users about this article
iPhone 4, iOS 5.0.1
I have this question too (0)
Reply
Categories: iPhone 4 (GSM)
Tags (edit): iphone, unlocked

I am saving a video on iMovie directly to my external drive this video I'm saving is 4 hours long! when i click save nothing happens can you please help?

i am saving a video on iMovie directly to my external drive
this video I'm saving is 4 hours long!
when i click save nothing happens
can you please help?

Michael: are you still using an old version o0f PSE (e.g. PSE V4)? Problems similar to the one that you described are relatively frequent in old PSE Versions ( I was suffering a lot from them)..... and there are quite seldom in newer PSE versions. Unfortunately, I do not remember which PSE Version became much better in this area (was it V5? or V6?)
If using an older PSE version and encoutering often the problem: consider to migrate to a newer PSE Version..

TS1717 I get the error "unable to load data class info from sync services" and eventually itunes freezes-will anything in this article help?

I get the error "unable to load data class info from sync services" and eventully itunes freezes. will this article help me?

Hello there brigidfromca.
Messages can always be pretty daunting when we're not sure where to start. I was able to locate the following Knowledge Base article that discusses the very message you're getting:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
http://support.apple.com/kb/TS2690
It is a pretty thorough document with multiple steps to review, but looks to be great place to start for a resolution for you.
Thanks for using Apple Support Communities to reach out to us for answers.
Cheers,
Pedro D.

HT4872 I have not been able to import contacts from google or my android to my new I-phone 5. This article helps to a point until error message "cannot create account" already exist is received. Please help.

I have not been able to import contacts from google or my android to my new I-phone 5. This article helps to a point until error message "cannot create account ... already exist" is received. Please help.

-Reece,
We only have 1 single domain, 1 domain forest, no subdomains, only alias. I had replied to the other post as well. But I am happy to paste it here in case anyone want to read it.
So, after a few months of testing, capture and sending logs back and forth to Apple Engineers, we found out there is a setting in AD, under User Account that prevent us to log into AD from Mountain Lion. If you would go to your AD server, open up a user account properties, then go to Account tab, the "Do not require Kerberos preauthentication" option is checked. As soon as I uncheck that option, immediately I was able to log into AD on the Mac client. Apple engineers copied all my AD settings and setup a test environment on their end and match exact mine AD environment. They was able to reproduce this issue.
The bad part about this is... our environment required the "Do not require Kerberos preauthentication" is checked in AD, in order for our users to login into some of our Unix and Linux services. Which mean that it is impossible for us to remove that check mark because most, if not all of them some way or another require to login into applications that run on Unix and Linux. Apple is working to see if they can come up with a fix. Apparently, no one has report this issue except us. I believe most of you out there don't have that check mark checked in your environment... Anyone out there have any suggestion to by pass or have a work around for this?

TS1717 This article is vague and unhelpful. My iTunes needs help from a pro. I have over 120,000 songs -- NO movies, TV, radio, or books... I have other programs which efficiently run things which are not audio-based. So why can I not get iTunes working w

This article is vague and unhelpful. My iTunes needs help from a pro.
I have over 120,000 songs -- NO movies, TV, radio, or books...
I have other programs which efficiently run things which are not audio-based.
So why can I not get iTunes working well?? It now takes at least 10 secs for any operation to be completed!
That is just plain evil. But I am sure I could do something to help.
All the music is on an 2T external drive.

TS1717 as noted in the thread title...
Brigancook, is the library database on the external or just the media? iTunes reevaluates smart playlists and rewrites its database after every action on the library. I've found this can make a library half that size, with a lot of smart playlists, quite sluggish. That said I'm aware part of my problem is aging hardware. Having the database on the internal drive may improve performance if it is currently on the external.
I'd expect to see an exponential relationship between size and response time which may explain what you see. Cutting down on the number of smart playlists might help. If we're really lucky the long awaited iTunes 11 might have streamlined some of the background processes as well as cleaning up the front end.
tt2

HT201210 this article doesn't help !

this article doesn't help ! i still having the problems "the ipad ipad cannot be restored at this time because the ipad software update server......",why apple make this so complicated??

Let's try the following document with that one.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
(If the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.)

TS1538 Nothing in this article is helping me!

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