TS1538 Today's iTunes update corrupted my Windows 7 PC - anyone else?
So this morning (Jan 24th) I openedmy Dell (Windows 7) laptop and as usual (a weekly event it seems) there was the good ol' Apple software update window. I ran the update and get the following messages when I try to start iTunes:
"The program can't start because MSVCR80.dll is missing..."
and then "Error 7".
It was running fine before this update.
1. Has anyone else had this happen?
2. Does anyone know of any way to get this information to "someone in charge" at Apple?
Thanks!
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
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