TS1538 What do I do after step 6 in "If the Apple Mobile Device USB Driver is not listed"?

i'm very confused about step 5, "Verify that the Apple Mobile Device USB Driver is installed" > "If the Apple Mobile Device USB Driver is not listed", what do I do after step 6? I looked for and found the entry that recognizes the device as a camera, "Apple iPhone, now what? I'm trying to resolve an issue. After an iTunes upgrade in July 2012, I have not been able to get my iTunes to recognize any of my devices. I have uninstalled/reinstalled iTunes, all the steps. Now I'm on this one and I don't know what to do after this step 6. I looked and found the entry.... now what??? I am out of room on my phone because everything I buy on iTunes on the computer mysteriously appears on my iPhone 4, and everything I buy on my iPhone mysteriously uploads onto my iTunes the next time I open it. My phone will charge when connected to the computer, and Windows recognizes it and asks how I want to open pictures, etc. But in iTunes it will not show up under Devices. This is getting beyond ridiculous and I have to get some of this music off of my phone!

Found a possible solution for me.
While the phone was plugged into my computer and iTunes is CLOSED.
1. I went to Services in Windows.
2. I selected Apple Mobile Device and right clicked and selected "Stop".
3. Then I right-clicked again and selected "Start".
4. Then I went to Device Manager and right clicked my iPhone with the yellow alert icon and selected "Uninstall".  You will get a warning about uninstalling the device.  Click OK.
5.  At the top of Device Manager I clicked the Action menu and selected "Scan for Hardware Changes".
This re-installed the iPhone and everything started working again.

Similar Messages

  • After updating to iTunes 12  the Apple Mobile Device USB Driver is not listed, I use Windows 8.1, how can i solve this?

    After I updates ITunes to the latest version (12), ITunes wont find my iphone and Ipad anymore, after searching I found that the Apple Mobile Device USB Driver is not listed anymore, on the support website of Apple it doesnt explain how to solve this,.
    I use Windows 8.1 and so now also ITunes 12, both my Iphone 4S and Ipad Air have the latest IOS version.
    I hope anybody can tell me how to solve this that the Apple Mobile Device USB Driver is back, thank you

    Found a possible solution for me.
    While the phone was plugged into my computer and iTunes is CLOSED.
    1. I went to Services in Windows.
    2. I selected Apple Mobile Device and right clicked and selected "Stop".
    3. Then I right-clicked again and selected "Start".
    4. Then I went to Device Manager and right clicked my iPhone with the yellow alert icon and selected "Uninstall".  You will get a warning about uninstalling the device.  Click OK.
    5.  At the top of Device Manager I clicked the Action menu and selected "Scan for Hardware Changes".
    This re-installed the iPhone and everything started working again.

  • TS1538 The Apple Mobile Device USB Driver has the Yellow ! for a status

    Windows-XP, current vesion of iTunes and current version of iPad OS.
    I have uninstaller iTunes and reinstalled.  I have removed the Apple Mobile Device USB Driver restarted my PC, PC notices the iPad when I plug in the USB cable. I go thru the install process and it doesn't work.  This iPad worked on this hardware before I installed a new HD, nw Windows-XP etc.
    I have read and read on the internet and have tried everything.  But my iPad will not connect to my PC.  I tried repairing the Apple Mobile Device Support, but without a functioning Apple Mobile Device USB Driver it doesn't repair.

    Have you done:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    What results do you get when you run this:
    iTunes for Windows: Device Sync Tests
    Do both the Home button and Power button work OK normally?

  • My 4th Gen iPod can't be recognized and Apple Mobile Device USB Driver is not there. What can I do?

    I believe I recently got water in my charging dock and I couldn't charge my iPod Touch 4th Gen. I got the "Charging is not supported with this device" message whenever I plugged in my iPod. Me, not know what to do messed around and got everything out of order. I reinstalled everything, restarted the device manager applications and still nothing. I was wondering if I could do anything before I try and just go to an Apple Store for support. Literally everytime I plug my iPod in, it feels as if i plugged in nothing. Nothing is recognized. What can I do?

    Start here and do not use the dock.  Just use a cable between the iPod and the USB port on the computer.
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • TS1538 apple mobile device USB driver not listed in Windows 7

    Installed iTunes on my son's HP laptop, but when he plugs in his iPhone 4 it is not recognized in iTunes.  I've done the following:
    * Rebooted the computer.
    * Tried multiple USB ports.  The cable is good because the device can charge without any problems.
    * Restarted the Apple Mobile Device service.
    * Uninstalled/reinstalled iTunes and all other Apple software.
    * Verified that there are no Apple related devices listed anywhere in Device Manager.
    * Been through all of the troubleshooting steps at this site:  http://support.apple.com/kb/TS1538
    His iPhone is currently on a version less than 5.0.  iTunes is whatever is currently available from iTunes.com.
    I'm stumped.  I'd love to hear some other idea.  I appreciate any and all help.

    PhotoWes wrote:
    His iPhone is currently on a version less than 5.0.  iTunes is whatever is currently available from iTunes.com.
    That's not really helpful.
    What specific version of iOS is on the device and more importantly, what version of iTunes?
    Just because someone believes they are running the current version does not make it so.

  • My computer won't recognize my ipod. It says the Apple Mobile Device USB Failed. What do I do now?

    help.

    Help here >  iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • Trying to sync my ipod and am getting a message that says "this ipod cannot be used because the Apple Mobile Device Service as not been started". Does anyone know what this means?

    What does "this ipod cannot be used because the Apple Mobile Device has not been started?  I am trying to sync to itunes and the ipod is turned on????

    http://support.apple.com/kb/ts1567
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • TS1538 My ipod touch will not connect to itunes. I reset the ipod touch. uninstalled itunes and installed it. Turned off firewall however the device manager still does not show Apple mobile device usb. What should i do next? I have windows 7.

    My ipod will not connect to itunes. I reset the ipod touch. uninstalled itunes and installed it. Turned off firewall however the device manager still does not show Apple mobile device usb. What should i do next? I have windows 7.

    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • Itunes 11 will not install on my Windows 7 computer because it cannot start the 'Apple Mobile Device' service, what can I do?

    itunes 11 will not install on my Windows 7 computer because it cannot start the 'Apple Mobile Device' service, what can I do?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
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    and paste into:
    C:\Program Files (x86)\iTunes
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    tt2

  • I have uninstalled and reinstalled iTunes Version 11.4.1 and still cannot access. I continue to get the Error 7 Windows Error 193 and now I am getting the Apple Mobile Device failed to start. I can't access any of my music I HAVE PURCHASED. What  to do?

    I have uninstalled and reinstalled iTunes Version 11.4.1 and still cannot access. I continue to get the Error 7 Windows Error 193 and now I am getting the Apple Mobile Device failed to start. I can't access any of my music I HAVE PURCHASED. What  to do?

    I am getting the same error message - error 7, Windows error 193 running iTunes on a PC Laptop (HP) which has been running iTunes previously for at least 2 years. 
    I followed the Apple support page and uninstalled (in order) all Apple programmes specified, rebooted, then re-installed.  Two additional errors crop up in re-installation, the first one is to do with Apple Mobile Support Device Services.  It seems that this might be rectified by plugging in said devices before finishing the re-install.  The second reads iTunesHelper was not installed correctly please re-install iTunes.  This persists. I cannot uninstall iTunesHelper using the Control Panel, but I can delete it using Windows.  However, after re-installing again, it still won't run and the original error comes back.  I've downloaded and uninstalled 15 times now and this is taking far too long to be acceptable. 

  • Hello. I have an iphone 5s and i can not activate imessage nor facetime. I followed all the steps provided by the apple page and still i can not make it connect. The phone is connected to wifi at all times and has ios 8.

    Hello. I have an iphone 5s and i can not activate imessage nor facetime. I followed all the steps provided by the apple page and still i can not make it connect. The phone is connected to wifi at all times and has ios 8.

    Can you send SMS by using the mobile data network instead of Wi-Fi? I had the same problem setting up my 5s from a backup of my 4s. Only after I sent an SMS via mobile data network, somehow iMessage and FaceTime got activated a couple of minutes later without me doing anything else.
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    If you have difficulty activating FaceTime or iMessage - Apple Support

  • What do i do when i plug in my i phone and it says "this iphone cannot be used because the Apple Mobile Device service is not started"

    i just bought a new iphone 4S and i had an ipod touch and when i went to sync my iphone to my itunes by plugging it in that message pops up how this phone cannot be used because the apple iphone device is not yet activated.
    what do i do to activate it? do i have to add the device or what?
    thanks

    I'd start with the following document with that one:
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • When plugging in my ipod touch on Itunes, it says this ipod cannot be used because the Apple mobile device service is not started. What can I do to remedy this. This has just started happening suddenly

    When pugging in my ipod touch on itunes, it says this ipod cannot be used because the apple mobile device service is not started. What can be done to remedy this? Up till yesterday I have not had this problem

    See:
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • When i plug my ipod touch 4g into my computer is says that "this ipod cannot be used because the apple mobile device service is not started"  what do i do?

    when i plug my ipod 4g into my computer is says that "this ipod cannot be used because the apple mobile device service is not started" what do i do?

    http://support.apple.com/kb/TS1567
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • When I plug in my iPod, a little window pops up on iTunes stating that I cannot use the iPod cannot be used because the apple mobile device service is not started. What do I do?

    When I plug in my iPod, a little window pops up on iTunes stating that I cannot use the iPod cannot be used because the apple mobile device service is not started. What do I do?

    See Here...
    AMDS for Mac  >  http://support.apple.com/kb/ht1747
    AMDS for Windows  >  http://support.apple.com/kb/TS1567

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