TS1569 Having properly fitted new batteries to mouse and keyboard (wifi), the green led on both devices flash, however they do not match. What do I do? ( both were working perfectly until batteries needed replacing) Batteries replaced now they do not co

Having properly fitted new batteries to mouse and keyboard (wifi) and switched both devices on they do not match to either my computer or each other ( or both). I have had computer a couple of years and changed batteries before, this is the first time this has happened. Because the mouse does not connect, I cannot operate the computer. Any clues will be great fully received.

You are most welcome!
Sometimes a SMC reset fixes odd problems.
Barry

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Captivate 4 - Use the mouse and keyboard at the same time.

Hello, good people.
There is a way, in C4, to use the mouse and the keyboard at the same time?
An example, in software simulation:
"Hold the Shift key and click with the mouse in the other object to select it too..."

Hi all
I also understand the need for such a feature. Not saying I need it myself, but that I do understand it.
What really needs to happen here is for everyone else that would need to use such a feature to request it from the Adobe Captivate Development team. See, the thing is, it's like a big election system. The more folks that request a specific feature, the higher it ranks on the Adobe development radar.
So anyone that wants to see this feature should request it using the link below.
Click here to visit the Wish Form/Bug Reporting Form
Cheers... Rick
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

My iPhone 4S will not complete it's overnight backup. It worked fine until 11/01/12, but it now states "There was a problem, please try again. Manual backup works fine. Phone is locked and wifi available. Any ideas ?

Has anyone suffered problems backing up overnight. Any solutions would be appreciated.

Hi JimHdk,
I have also upgraded to ios6.1.3, and facing same wifi connecting problem, after upgrade my iphone3gs is not connecting to my laptop shared wifi, which was working perfect with ios6.1.2,
and its not an hardware error, its software error, crippy apple does not test their releases which causes problem to users.
Updates:
Earlier wifi connection which i was using on my Iphone 3gs, was WPA2, which was shared from my laptop via "Microsoft virtual WiFi Miniport Adapter", was working perfectly till ios6.1.2, but when i have upgraded my iphone 3gs to ios6.1.3, my iphone 3gs became unable to join wifi,
Today I have created "adhoc network" on my laptop using "Broadcom 4313 802.11b/g/n"(default wifi adapter of my laptop), and kept security type "WEP", and found my wifi working fine with my iphone 3gs,
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choose Security Type : WEP (compatible with ios6.1.3)
http://www.youneedabudget.com/support/article/create-an-ad-hoc-network-in-window s
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CS5 Premiere was working perfectly until last night... Now not responding. Any solutions?

Hey all,
So, for the past month I've had no problems editing with premiere. Then last night while editing on a much smaller project than normal, (same file types) the program started slowing down, considerably. Now, any keystroke puts the program into "not responding" and it takes minutes to select clips. I've restarted the computer, program, and looked at my cpu usage in the task manager. While the program is running, and then not responding, the computer is not stressing at all, 14% cpu, 31% memory.
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What i dont understand is why I've had no issues until last night, and now I cant use the product at all. My After Effects still works fine at least.
Any one else have this issue or know of a fix?

Along with TClark's questions, try doing a New Project, and test it out.
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Good luck,
Hunt

HT1766 My iphone will not turn on? What is going on? It worked great until 5 a.m., wake up & now nothing!!

Baffled how or what happened during 7 hrs of sleep, with the phone beside my head, as to why it is "dead"

Keep on Wall Charger and Reset, hold both home and power buttons until it restarts. This can take about 20 seconds of holding both buttons while on charger.

Mac mini loses mouse and keyboard after sleep.

Hi Everyone:
I recently bought my Mom one of the new Mac mini (I'm a PowerBook user myself), and she's running into some puzzling problems which, while minor, are sufficiently annoying as to confuse poor old Mom.
The system egnrally runs fine after you turn it on, until it goes to sleep. After some undefined period in sleep mode, the Mac mini appears to "lose" the USB keyboard and mouse which is plugged into it. If you press a mouse button or a keyboard key a few minutes within the system going to sleep, the system will wake up and both will work. If you wait a longer period of time (say, 20 minutes or longer, although I haven't sat and timed it at all), pressing any key or mouse button does nothing, and you have to wake it from sleep by using the power button. Once awake, the keyboard and mouse do nothing. The only way to get them back is to unplug both of them (the mouse is chained through the keyboard as the other Mac mini USB slot is used by Mom's UPS), and plug them back in so the Mac mini can re-detect them on the bus, after which everything is happy again until the system has been asleep for too long.
Has anyone experienced this? Both the mouse and keyboard are genuine IBM (as in: made by International Business Machines), although are several years old (I bought them when I worked for IBM, and IIRC they were amongst the first models of USB keyboards and mice that IBM offered, if not the first).
In the interm, I've lent Mom my Apple Bluetooth mouse and keyboard, which has (as you would expect) worked flawlessly. This problem may "solve" itself -- I'm hoping to take Mom out later this week to buy her own Apple Bluetooth mouse and keyboard at the Apple Store.
The other problem, however, isn't as easy (or necessarily as cheap) to fix. Again after the system has been asleep for some time, it often (but not always) changing the resolution of the monitor when it wakes up. I have the mini set to use a reasonable 1024*768, but sometimes when it awakes it will suddenly be set to 800*600 or 832*624. Sure, you can change it back, but that's major surgury for Mom (and I'm moving cross-country next week, and won't be able to just "drop by" to fix system problems). The monitor is an Ambra SVGA model (Ambra was a brand-name of inexpensive PCs that IBM sold some years ago), and never had any such problems on her last (Intel-based) system the mini is replacing.
The whole purpose of the Mac mini is to "bring your own" Keyboard, Mouse, and Monitor -- but in our case the keyboard and mouse don't work at all after sleep, and the monitors resolution gets dynamically changed after sleep. Has anyone else encountered this situations, or any solutions? TIA!
Brad BARCLAY

Hey Jan:
I've seen quite a few posts in this regard with non-Apple mice and keyboard.
Well, the mouse and keyboard are quite old -- it could be that they're having a problem dealing with identifying themselves on the USB bus during sleep, or aren't identifying themselves fast enough at wake time. I'll just have to replace them I guess.
I've never seen a sleep resolution switching problem except on a VGA adapter to DVI connection to an old tube monitor.
Well, this is a pretty vanilla CRT monitor circa about 1999, so yeah -- it could once again be an age issue, and the fact that there is a DVI -> VGA adapter involved in the middle.
For worrying about fixing Mom's Mac, setup her remote VNC software (Apple Remote Desktop Client) and use the free Chicken of the VNC admin program.
I am quite familiar with VNC. As much admin as possible will be done by SSH, but I will have VNC in place before I leave. The big problem is going to be the fact that I'm going to be several timezones (and over 4000 km) away, so I won't necessarily be available at a moments notice to help her with this sort of thing.
The CRT issue we might just have to deal with by having her always run it at 800*600 (I don't think she'd really notice the difference, and as her eyes aren't what they once used to be, the slight size increase may be more confortable for her in the long run) until such time they she can afford to buy a nicer display (I did my duty as a son buying her the Mac mini and an iSight camera -- she has to take care of the rest ).
Yaz.

Apple Wireless mouse and keyboard with Windows on iMac Intel

Hi there!
Is it possible to use the Apple Wireless mouse and keyboard on the iMac Intel running Windows XP?
My bluetooth setup assistant can't find any of them.
Thanks!

Actually if You Use the wireless mouse during the setup for windows it works fine the only drawback it that using the wireless mouse on windows is that it drains the battery more quickly than Mac OS X does. So make sure you have extra batteries around

Do I require wired mouse and keyboard to bootcamp on imac 2012 with bluetooth mouse and keyboard?

have just purchased a late 2012 imac which I want to bootcamp. Have read on some posts that during the process you lose the use of mouse and keyboard as they are bluetooth and windows does not have the drivers, so you need a wired mouse and keyboard to bootcamp the imac.
Is this correct as there is nothing in the Apple bootcamp guide mentioning this.
would appreciate some assistance on this point.

Welcome to Apple Support Communities
In theory, you don't need a USB mouse and keyboard because the iMac can detect the Bluetooth ones during startup (difficult but it can). If you are new, I recommend you to get a USB mouse and keyboard to install Windows in Boot Camp, so installation will be easier and you won't have any problem to start up in OS X later.
With the USB keyboard and mouse, it's as simple as following the Apple's steps to install Windows on your Mac > http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.8.pdf It's very important to download the Windows support software, which you will need to make Windows work correctly

Wireless mouse and keyboard lag. running no programs.

hello. im having issues with my brand new Microsoft 2000 mouse and keyboard. iam running a brand new week old hp pavilion desktop computer with windows 8.1. i have tried updating drivers and ive tried unplugging and plugging the receiver back in and nothing
seems to help. i have performed multiple scans of my computer with my anti virus and there is no infections detected. The computer had this problem right out of the box.

Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription. This is a standard response I’ve written up in advance to help many people (thousands, really.)
who post their question in this forum in error, but please don’t ignore it. The links I share below I’ve collected to help you get right where you need to go with your issue.
For technical issues with Microsoft products that you would run into as an
end user of those products, one great source of info and help is
http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here:
http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx
For Technical issues with Microsoft products that you might have as an
IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at
http://social.technet.microsoft.com/forums/en-us, and search for your product name.
For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at
http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.
If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here:
http://community.dynamics.com/
If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize! Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots
of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing.
If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you! It’s called the Where is the forum for…? forum and it’s here:
http://social.msdn.microsoft.com/forums/en-us/whatforum/
Moving to off topic.
Thanks, Mike
MSDN and TechNet Subscriptions Support <br/> Read the Subscriptions <a href="http://blogs.msdn.com/msdnsubscriptions">Blog! </a>

TS2662 Wireless keyboard and mouse were working fine until today; installed new batteries in both when they wouldn't work-says they are connected intermittently, but can't use either one-have tried to re-pair and nothing happens-codes not recognized-

i have been using my wireless keyboard and mouse with no probs until today-installed updates this morning-since I restarted have been unable to use either device-have tried everything Apple suggests to do- re-pairing unsuccessfully; turned everything off and back on-sometimes the Bluetooth says it is connected, othertimes not-but even when it says it is connected the keyboard/mouse don't work; put in new batteries-no go also; bluetooth icon is on. Anyone have any ideas????

Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048

TS3772 Hi Team, I fairly new at this & I'm trying for the first time to download a movie, however its not allowing me to play as it says I need to download quicktime which I have tried to do, I have this application now but its still not allowing me to vi

Hi Team, I am fairly new at this & I'm trying for the first time to download a movie, however its not allowing me to play as it says I need to download quicktime which I have tried to do, I have this application now but its still not allowing me to play movie, any help please for someone who hasnt got a clue

where did you download the movie from?
what is it doing when it wont allow you to play the movie?
since you downloaded quicktime is it still asking you to download quicktime?

G4 just replaced power supply , it powers up , but the screen is not on and the mouse and keyboard aren't on either. A few times the computer came on with screen working but then it froze up, can't do any type of reset cause of keyboard not working. Help!

G4 just replaced power supply , it powers up , but the screen is not on and the mouse and keyboard aren't on either. A few times the computer came on with screen working but then it froze up, can't do any type of reset cause of keyboard not working. Help! Pressed pmu button already, nothing ,.. Ppc g4 Mac

Should I check the memory cards themselves? Reseat them?
Yes.
Memtest X or Rember to test the RAM.
Reseat is also good.
The iPhone 4 doesn't like USB 1.1 much.
after the update the computer was working well, except for this freeze when ever I connect iPhone.
I'd try USB 2.0 PCI. That's how I connect my iPhone 4s, and have connected all iPhones and iPods, to my G4.
Never an issue.
Can't say the same for USB 1.1.......
The above (previous post) linked PCI card is cheap enough.
Want cheaper, try this:
http://www.amazon.com/Protronix®-5-Port-Controller-Card-Chipset/dp/B005JE2U82/re f=sr_1_2?ie=UTF8&qid=1337472141&sr=8-2
The NEC chipset is the desired chipset, regardless of what OS the maker says is compatible.
OS X has native NEC chipset USB support.

TS3048 I am usng a bluetooth keyboard with my Mac and some of the keys are not working. They are the numbers 1 through 9. I have gone through the troubleshooting for mouse and keyboard and everything looks good. How can I get them to work again?

Hi, I am using a Mac computer that my husband set up. I have worked on it recently with no problems. Today, I am having problems with the bluetooth keyboard not working properly. The numbers 1 through 9 do not work. I have gone through troubleshooting wireless mouse and keyboard issues and everything looks good. Except, when I check the keys on the keyboard viewer, these keys still do not work. The webpage guides me through and at this point I do not know what to do next, because the keyboard is still not working properly. I sure hope there are some experienced people in the community to help me. What should I do?

Hi:
I wish my suggestion had gotten you further.
I do suggest you try to connect the keyboard again. The request for a number is a step in it trying to pair. If it gets by the number, it sometimes takes a little while to get connected. If you are unable to get it connected and want a new one, I have been using Apple Bluetooth keyboards for years - and I like them. The one I have (the newest model) only uses two batteries and is very thin.
Speaking of batteries, if you are not already doing so, you might consider rechargeables. I have a drawer full of them and use a 15 minute charger. I go tired of buying batteries and rechargeables are environmentally friendly to boot. At the moment, I use 2450 mAh Energizers and a 15 minute Energizer charger (all purchased new on eBay at a very reasonable price).
I am far from an iPad "expert," although I have one. If my suggestion below does not help, post your question in a separate thread in the iPad forum.
I had a terrible time syncing my iCal on my Mac with my iPad iCal (confusing - hopefully it makes sense). I quit using iCloud as that added to the confusion. There is a facility to one-time sync items. When you connect your computer to your iPad, iTunes opens. The system begins a process (automatic backup and so on). After it finishes, you can click on "info." At the bottom of the screen, there is an advanced section. You can select any of the items and then force it to sync. The iCal information from your computer would be deposited on the iPad.
After all that, I do not use a Google calendar so the information may be worthless to you.
If you want to reset the iPad to factory settings, you can do that when it is connected to iTunes (one of the options). Me being me, I try never to erase anything.
Barry
Message was edited by: Barry Hemphill

New wireless mouse and keyboard issues

I have a new 20", 2.4GHz alu iMac, and I ordered it with the new bluetooth keyboard, and bluetooth mighty mouse. They've always worked great, but yesterday, the mouse has had intermittant lag, and it says that the keyboard has lost connection. I've been running Leopard since it came out, and I've never had such problems with Tiger. I reinstalled Leopard a few hours ago (erase and install), and I'm still getting the lag. I wanted to see whether it is my mouse, so I tried pairing it with my brother's white intel iMac, and it couldn't pair, but it made my brother's bluetooth mighty mouse lag too! Could this be due to interference? Our rooms are right beside each other.
Also, when the lag occurs, I get the message that its lost connection with the keyboard, however it still works perfectly. The lag is very noticeable, and it takes about 3-4 times longer for the mouse to move, while being very choppy. This is for about 10-15 seconds, and then it goes normal speed again.
Is anyone else having this challenge? Could anyone diagnose whether it's likely to be the computer, the mouse, or interference, (or other!)?
Any feedback is greatly appreciated.

I have a 6 week old imac 24" alu intel with wireless keyboard & mouse and it was all working fine until the 10.5.1 upgrade. it also started on the same day there was a big rain storm so I thought that might be messing with my blue tooth connections. i have no other bluetooth devices other than the mouse and keyboard. at first it was intolerable. i'd get the keyboard connection lost message every few minutes, the keyboard would continue to function and the mouse would go very sluggish for a minute or 2. this was happening every 5 minutes or so. i deleted each one an reconnected, shut everything off, restarted the computer and it seemed ok for about 1 hour and then it happened again a few times. definitely not as often as before but it still happens from time to time every few hours. power on both is about 75% and seeing as they have new duracel batteries i'm sure they are not dead.
I did the auto update to 10.5.1 and had all the permission issues so then downloaded and installed the larger 100+ meg update. not sure if this has caused any problems.
So far leopard has only been a pain. Reason 4 crashes, Parallels 3 crashes, Mail crashes (I wrote some important notes which I guess don't get automatically saved like drafts and lost the notes when mail crashed several hours after I wrote them), my software update even crashed once. is Leopard built on OS 9 technology? what a disappointment.
Oh and internet and wireless connection to ADSL seems pretty slow, slower than tiger I think.
Windows should start a new campaign called "Come back".
One last beef, do other people find this wireless keyword (metal) not so responsive, letters get missed as I type, space bar is stiff and squeaky, overall not great for someone doing a lot of writing? that's what I think.

Brand new IMac 27 bluetooth mouse and keyboard not connecting for eight minutes after start up.

I have a new imac 27 that has worked flawlessly for three weeks.
All of a sudden, when starting up the mac boots fine but the bluetooth mouse and keyboard are non responsive. This state is maintained for between 7 and 8 minutes then both mouse and keyboard start working and continue doing so for the rest of the day....until the next restart and the whole saga repeats itself.
Both sets of batteries are fully charged.
I have scoured different sites and tried any suggestion that made any sense, to no avail. All I am able to do at the moment is to do the time, wait the 7 to 8 mins. and then all's good.
My first Mac and this is very annoying especially as Apple must be aware of this issue but no solution is forthcoming!
Any suggestions/workarounds would be great.
Thanks

if you are using rechargeable batteries sometimes they don't stay charged for as long as they should try using alkalaine batteries and see if the issue still persists.
also try doing an SMC reset, the following article tells how to do this:
http://support.apple.com/kb/HT3964

TS1569 Having properly fitted new batteries to mouse and keyboard (wifi), the green led on both devices flash, however they do not match. What do I do? ( both were working perfectly until batteries needed replacing) Batteries replaced now they do not co

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