TS1574 please help me ....LITTLE RED LIGHT....NO OUTPUT

I get the little red light and I DONT KNOW WHAT TO DO....WHEN I SKYPE I HEAR THEM BUT THEY DONT HEAR ME....ANY SUGGESTIONS? also I had this boomdevice to make the sound louder, every since I deleted the program the Output hasn't worked. It even still appears as an option in the output and imput area of system preferences/sound
really apreciate any help
thank you!!!!!

Hey shart,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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TS1574 please help me ....LITTLE RED LIGHT....NO OUTPUT

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