TS1591 Iphone 5 and Ipad 4 were not recognized by computers and itunes, cant sync since update software. HELP PLEASE
I have an Iphone 5 64gb and an Ipad 4 with Retina Display and both are not recognized by Itunes 11 run in Win 8 pro 64bit.
I have uninstalled and reinstalled itunes 3 times, reseted my devices for many times, changes different cable but everytime I plug my devices in, a small message appear on devices screen ask whether to trust my computer which has been authorised by me via itunes.
I dont know what is the problem here and seeking support from apple community. If anyone have experienced the same issue please share with me your solutions, it would be greatly appreciated.
many thanks.
Hello Mr. Mai,
I would be concerned as well if my iPhone and iPad were not recognized by iTunes. Thank you for providing all the information with the steps you took in regards to this issue. I found an article with a few more steps you can take (you can skip the steps you have already taken):
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M.
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