TS1630 can't hear through receiver but can hear clearly on speaker phone

just bought the iphone 5 two weeks ago and all of a sudden i cannot hear through the receiver or hear the ring, but I can hear perfectly on speaker.  I took it to Apple and it seemed they fixed it but now it has done again.  Very frustrating because when i need to make calls i have to put it on speaker phone.  Any suggetions is greatly appreciated.  I have an appt. with apple again on saturday but i think i need a replacement. 

backup and restore phone.
sounds like hardware issue.
if issue still happens after restore contact apple and replace.

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