TS1630 CANNOT HEAR ANYONE ON A CALL UNLESS I TURN ON THE SPEAKER THEN I CAN HEAR

hi all have a problem with iphone that when i get a call the only way to hear it is to turn on the speaker .

Hey bernssh,
Thanks for the question. I understand you are having issues with your primary handset microphone. If there was a potential hardware issue with the primary handset microphone, there is a good chance you would not experience the issue in Speakerphone, as this utilizes a separate microphone. To isolate the issue further, and ultimately determine if it is indeed hardware related, please see the following articles:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
iPhone: Sound muffled or low from the speaker or when speaking into the mic
http://support.apple.com/kb/TS1631
Thanks,
Matt M.

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